Oracle Service Cloud for # Change the Economics of Service Delivery - PowerPoint PPT Presentation

Dec 09, 2022 •125 likes •182 views

ANNEX D Oracle Service Cloud for # Change the Economics of Service Delivery Connected Customer Processes ANNEX D Revs & Bens Resources GIS Pay LLPG Content Booking Children & Planning & Adult Regen Services Env.

ANNEX D Oracle Service Cloud for # Change the Economics of Service Delivery
Connected Customer Processes ANNEX D Revs & Bens Resources GIS Pay LLPG Content Booking Children & Planning & Adult Regen Services Env. Services
Results: Joined Up Citizen Experience! ANNEX D Instant feedback with any up-to-date 3 Citizen notices that their information 1 bin has not been collected Status Changes and Job 7 completion notified to the Citizen Incident is immediately passed to the 4 back office, no front office Citizen intervention They go to report the missed collection 2 and are shown any known problems or delays Any relevant back office 6 status changes are Waste notified Services Back office assesses and allocates the 5 job, maybe directly to the appropriate van
ANNEX D
ANNEX D Optimized Contact Handling Access Channels Simple High Tier One interactions Volume Signposting, simple information provision, reporting, tracking of services Tier Two Detailed information/advice, complaints handling, simple case assessment Tier Three Complex case assessment, service Complex Low delivery processes Volume

Recommend

Oracle Buys Taleo Adds Leading Talent Management Cloud Offering to the Oracle Public Cloud April

D R A F <Insert Picture Here> T Oracle Buys Taleo Adds Leading Talent Management Cloud Offering to the Oracle Public Cloud April 5, 2012 Oracle is currently reviewing the existing Taleo product roadmap and will be providing guidance

234 views • 11 slides

AWS to Oracle Cloud Migration Gemma Wood 1 About Me Gemma Wood Co-Founder of Cavanti,

AWS to Oracle Cloud Migration Gemma Wood 1 About Me Gemma Wood Co-Founder of Cavanti, responsible for product development Oracle Developer since 1995, initially Oracle E-Business Suite. Focused exclusively on Oracle APEX for

556 views • 13 slides

Databases for the Masses Self-Service Oracle Mul5tenant with

Databases for the Masses Self-Service Oracle Mul5tenant with APEX Leighton L. Nelson Who am I? Oracle DBA Oracle ACE Oracle Certified Expert RAC and Grid

561 views • 27 slides

10 Ways Oracle Cloud Is Better Than AWS BY UMAIR MANSOOB Agenda Introduction Overview

10 Ways Oracle Cloud Is Better Than AWS BY UMAIR MANSOOB Agenda Introduction Overview 10 Ways Oracle cloud is Better Than AWS 1. Complete Cloud Solution 2. One Hardware & Software Vendor 3. Managed Services 4. Robust

533 views • 15 slides

Oracle SOA Suite Enterprise Service Bus Oracle Integration Product Management Oracle ESB Header

Oracle SOA Suite Enterprise Service Bus Oracle Integration Product Management Oracle ESB Header Support Slide 2 ES B Header S upport Use Cases Files, JMS , AQ, MQ, B2B, Apps Header Transformation Uses XS L

617 views • 20 slides

Oracle Buys ClearTrial Adds Leading Cloud-based Clinical Trial Operations and Analytics

<Insert Picture Here> Oracle Buys ClearTrial Adds Leading Cloud-based Clinical Trial Operations and Analytics Applications to the Oracle Health Sciences Suite April 12, 2012 Oracle is currently reviewing the existing ClearTrial product

616 views • 12 slides

ORACLE PLANNING & BUDGETING CLOUD SERVICE (PBCS) TOWN HALL PRESENTATION 1 PROJECT TIMELINE

ORACLE PLANNING & BUDGETING CLOUD SERVICE (PBCS) TOWN HALL PRESENTATION 1 PROJECT TIMELINE Admin Go-Live: 01/13 07/29 08/19 12/02 User Go-Live: 2/24 07/08 08/02 08/23 12/02 12/31 Post Go-Live User Support: 2/24 3/20

423 views • 17 slides

Oracle SOA Suite Enterprise Service Bus Oracle Integration Product Management Multi Tiered

Oracle SOA Suite Enterprise Service Bus Oracle Integration Product Management Multi Tiered Deployment Oracle ESB Slide 2 ESB Multi Tier Deployment Overview Topology 3 tiers: 1 Metadata(DT) servers, 2 runtime servers Oracle

337 views • 17 slides

Oracle Enterprise Service Bus: The Foundation for Service-Oriented Architecture Demed LHer,

<Insert Picture Here> Oracle Enterprise Service Bus: The Foundation for Service-Oriented Architecture Demed LHer, Sr. Principal Product Manager, Oracle Integration Dave Berry, Sr. Manager, Oracle Integration Program <Insert Picture

566 views • 34 slides

Whats The Next Big Thing in Telecom & IT? Cloud DaaS Desktop as a Service

Whats The Next Big Thing in Telecom & IT? Cloud DaaS Desktop as a Service Supercharge Your Desktop! Cloud IaaS Infrastructure as a Service Cloud Computing Work Smarter in the Cloud Cloud Single Sign-On Securely Access Many

627 views • 19 slides

Visualization? Wayne D. Van Sluys Lead Consultant & Oracle ACE info@interrel.com

What is Oracle Data Visualization? Wayne D. Van Sluys Lead Consultant & Oracle ACE info@interrel.com epm.bi/videos Oracle Analytics Partner of the Year interRel Highlights and Company Overview Awards #1 EPM Cloud Partner Focused on

825 views • 70 slides

Oracle Buys AmberPoint Strengthens Oracle Fusion Middleware SOA Suite and Oracle Enterprise

Oracle Buys AmberPoint Strengthens Oracle Fusion Middleware SOA Suite and Oracle Enterprise Manager with Best-in-Class SOA Management Capabilities February 12, 2010 Oracle is currently reviewing the existing AmberPoints product roadmap and

774 views • 19 slides

The Cloud Native Elephant in the Room The Cloud Native Elephant in the Room Bob Quillin, VP

The Cloud Native Elephant in the Room The Cloud Native Elephant in the Room Bob Quillin, VP Developer Relations Oracle Cloud Bob Quillin, VP Developer Relations Oracle Cloud @bobquillin @bobquillin Cloud Native: New Rules, New Game How we

351 views • 17 slides

Daily backups should be performed on the Data Center servers. NC & SC use rman

CISN/RSNs are currently running Oracle 10g Release 2. Oracle 11g Release 2 is the latest Oracle version. Oracle releases Critical Patch Updates on a quarterly basis. They contain security fixes and should be installed promptly.

330 views • 8 slides

Day 4 Cloud Resource Provisioning Plans Agenda for Today Cloud service providers offer cloud

Day 4 Cloud Resource Provisioning Plans Agenda for Today Cloud service providers offer cloud consumers a variety of service provisioning plans for computing resources. Today, we will look at these service provisioning plans that include

596 views • 34 slides

MeghRaj MeghRaj Service Directory (MSD) G Government of India Cloud initiative u i d CSP

MeghRaj Ecosystem Cloud Service Seekers(CSS) Ministry/ Departments MeghRaj MeghRaj Service Directory (MSD) G Government of India Cloud initiative u i d CSP CAP Department a of n Electronics Cloud NIC/ CDAC etc c and Management

1.47k views • 4 slides

Trac Routing with Istio on Oracle Cloud Slides: https://slides.peterj.dev @pjausovec 1 / 43

Trac Routing with Istio on Oracle Cloud Slides: https://slides.peterj.dev @pjausovec 1 / 43 Safe Harbor The following is intended to outline our general product direction. It is intended for information purposes only, and may not be

919 views • 43 slides

Comparison of AWS, Azure, and Oracle Device Models W3C Web of Things Open Day 26.3.2018, Prague

Comparison of AWS, Azure, and Oracle Device Models W3C Web of Things Open Day 26.3.2018, Prague Michael.Lagally@oracle.com Outline This presentaJon takes a focused view on the device concepts in the IoT cloud plaNorms of Amazon (AWS Device

454 views • 34 slides

Relational Cloud: A Database-as-a- Service for the Cloud C. Curino, E. P. C. Jones, R. A. Popa,

UT DALLAS UT DALLAS Erik Jonsson School of Engineering & Computer Science Relational Cloud: A Database-as-a- Service for the Cloud C. Curino, E. P. C. Jones, R. A. Popa, N. Malviya, E. Wu, S. Madden, H. Balakrishnan, N.Zeldovich FEARLESS

487 views • 16 slides

http://cloud-council.org/resource-hub.htm#practical-guide-to-cloud-service- agreements-version-2

Practical Guide to Cloud Service Agreements, Version 2.0 http://cloud-council.org/resource-hub.htm#practical-guide-to-cloud-service- agreements-version-2 June, 2015 The Cloud Standards Customer Council THE Customers Voice for Cloud Standards!

469 views • 20 slides

Introduction to PaaS and IaaS Cloud Computing Roberto Beraldi Models for Cloud Computing

Introduction to PaaS and IaaS Cloud Computing Roberto Beraldi Models for Cloud Computing (SaaS)Software as a Service XaaS (PaaS) Platform as a Service (IaaS) Infrastructure as a Service Models for cloud computing CC in a nutshell Cloud

1.15k views • 83 slides

OpenSAF in the Cloud. Why an HA Middleware is still needed Anders Widell Mathivanan NP Ericsson

OpenSAF in the Cloud. Why an HA Middleware is still needed Anders Widell Mathivanan NP Ericsson Oracle opensaf.sourceforge.net Agenda The OpenSAF Project High Availability and Service Availability Why Application HA is necessary

565 views • 23 slides

Self-Service For All Ron Harnik The Enterprise Grade Cloud Management Platform Come Visit Us at

Self-Service For All Ron Harnik The Enterprise Grade Cloud Management Platform Come Visit Us at Booth B12! Trusted By Enterprise Cloud Users Self-Service involves everyone Server Size Network Tags Cost Center Budget Storage

409 views • 7 slides

Oracle SOA Suite Enterprise Service Bus Enterprise Manager Oracle Integration Product Management

299 views • 13 slides