National Awards Presentation & Meaningful Ageing Seminar Hosted by Calvary St Joseph’s Retirement Community Sandgate NSW 21 Oct 2016 Ilsa Hampton CEO, Meaningful Ageing Australia
Mission To ensure access to high quality pastoral and spiritual care for all older people in Australia Unique, effective tools and resources Advocacy & engagement 2
Some of our members Arcare lllawarra Retirement Trust (IRT) NSW Anglican Retirement Villages /Anglicare Kirkbrae Vic NSW/ACT Maroba Caring Communities NSW Anglicare SA Outlook Gardens Vic Baptcare Vic/Tas Peninsula Villages NSW BaptistCare NSW/ACT Presbyterian Aged Care NSW & ACT Bethanie WA Prescare Qld Blue Care Qld Resthaven Incorporated SA Bupa Care Services Australia Royal Freemasons’ Benevolent Institution NSW Calvary Aged Care & Retirement Services Salvation Army Aged Care Plus NSW/ACT NSW Southern Cross Care (Broken Hill) NSW Carrington Centennial Care NSW Southern Cross Care (Qld) Catholic Healthcare Ltd NSW Southern Cross Care (Vic) Catholic Homes Inc WA The Salvation Army Aged Care Plus NSW Churches of Christ Care Qld Thomas Holt NSW Eldercare Incorporated SA Uniting NSW/ACT HarbisonCare NSW Uniting AgeWell Vic/Tas
Today Awards presentation 1.45 seminar part 1 3pm afternoon tea 3.30 seminar part 2 4.20 evaluations & close
2016 Finalists • Bethanie (WA) • Carrington (NSW) • IRT Kangara Waters (NSW) • Peninsula Villages (NSW) • Salvation Army Aged Care Plus (NSW/ACT) • Villa Maria (Catholic Healthcare, NSW)
Congratulations • Bethanie (WA) - finalist • Carrington (NSW) - winner • IRT Kangara Waters (NSW) - finalist • Peninsula Villages (NSW) – highly commended • Salvation Army Aged Care Plus (NSW/ACT) - finalist • Villa Maria (Catholic Healthcare, NSW) – highly commended
Introduction to Spirituality for Leaders
What is Spirituality? What immediately comes to mind for you? 9
Spirituality is the aspect of humanity that refers to the way individuals seek and express meaning and purpose and the way they experience their connectedness to the moment, to self, to others, to nature, and to the significant or sacred. (Puchalski, Vitillo, Hull, & Reller, 2014).
Discussion What do you notice about this definition? Meaning? Purpose? Relationship/Connectedness? 11
“I certainly would like to help people who can be helped…I did most time as a teacher …taking those kinds of feelings and skills and trying to turn this thing, and I’ve been work on that ‘what can I do? What can I be of value?” [sic] ‘Giovanni’
Meaning-making What do these objects mean ?
You are going on a journey …maybe never to return home, and could only take three things with you, what would they be? Why?
Context is everything https://youtu.be/cDDWvj_q-o8 Cleveland Clinic video What do you notice? What’s missing? https://youtu.be/cDDWvj_q-o8 15
From the clients’ perspective, addressing spiritual needs play an important role in coping and recovery Hodge, Horvarth, Larkin, Curl, (2012) Older Adults’ Spiritual Needs in Health Care Settings: A Qualitative Meta-Synthesis
https://youtu.be/LS06mPwU6HU
Guidelines development process Stakeholder engagement Literature Focus Groups review Survey Interviews Expert Advisory Panel Piloting draft Guidelines
SPIRITUAL TASKS AND PROCESSES OF AGEING To find final Transcend loss / meanings disabilities Response to ultimate meaning Ultimate Meaning in Life Find intimacy with To find hope God and / or others MacKinlay, E. (2006)
https://youtu.be/afMKPyOjYVE
ENABLERS OF SPIRITUAL CARE • Active involvement and engagement from the executive • Close alignment between the espoused and practiced values • Education and training of staff • Integration of spirituality with related philosophies and models of care • Nurturing a culture that recognises and responds to spiritual needs
ConnecTo 23
ConnecTo – Listen to yourself Others Self Self Something Nature Bigger Creativity
Embedding Spiritual Care Example
The Challenge • 1400 staff • 33 sites • 2 states • Some sites with long history of pastoral care, others very new • Almost nothing formalised about what to expect from pastoral care
Context • Team of 23 paid Chaplains/Pastoral Care Workers on 22 sites in two states • Devotions volunteers: 150 • Pastoral visitors (volunteers): 30 by June • Pastoral Care Manager at Central Office
‘I am unique’ I serve the very frail and I serve older people very old, those with living at home. They advanced dementia are doing everything living in a nursing home. they can to keep their I care for their families, independence. They who are often grieving are often isolated, at the changes in their and have difficult parent. relationships with their family or carers.
The Multi-level Strategy to Connect the Connectors Each site has its own eco- system Each site is intimately related to the whole Each area has core activities and skills in common
Multi-layered Strategy Board • Strategic Objective • Position Descriptions Pastoral Team • Manual • Brochures Site • Orientation to pastoral care • Co-recruit Chaplains
Board: Strategic Objective • Pastoral care –effective and visible - across all our services • KPI: 85% of all staff with a chaplain/ pastoral care worker on site understand chaplaincy as part of Baptcare’s service offering.
Pastoral Team • Position Descriptions • Manual This manual is designed to help the smooth functioning of pastoral care in Baptcare. The content has been worked out between 2008 and 2011 in consultation with operations managers, human resources, site managers and Chaplains.
Site • Brochures • Orientation to pastoral care • Local expectations • DVD & Staff Guide • Improved intranet site • External website • Co-recruit & assess Chaplains with site managers
Brochures
DVD – staff induction
Staff Guide • Brief Guide in all new employee packs • Staff Guide (leadership staff)
Improved Intranet
Improved Intranet
External website
Testing staff understanding Across all 22 sites with a Chaplain/PCW 412 staff surveyed Overall average score of 95% correct
Leading for meaning • Know yourself – you are in this story • The process may be more important than the outcome
Resources Overview
Member’s Zone
Other resources
Forthcoming • ConnecTo – spiritual screening tool that makes sense for all staff and carers • Use during care recipient pre-admission/admission • Use for staff development
Forthcoming (2017) Spiritual Care Volunteer Training Package (ACC/HTN/Meaningful Ageing)
More benefits • Quality Awards • Expert advice about pastoral / spiritual care in your organisation • Presentations at staff conferences (travel costs may apply) • Reduced price access to local Meaningful Ageing Seminars
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