Nation Webinar Resident Engagement Date Oct. 24th, 2017 - PowerPoint PPT Presentation

ConnectHome Nation Webinar Resident Engagement Date Oct. 24th, 2017

ConnectHome Nation Webinar Cuyahoga Metropolitan Housing Authority Presented by Dina Lehmann-Kim on behalf of Juleian Curtis ConnectHome Planning Coordinator Contact Juleian at curtisj@cmha.net Date Oct. 24th, 2017

ConnectHome Nation Webinar Developing a Strategy to Engage Residents Date Oct. 24th, 2017

Developing a Resident Engagement Strategy Case Study: Cuyahoga Metropolitan Housing Authority (Cleveland, OH) Developing a Strategy Branding ConnectHome Offerings to Engage Residents Local ConnectHome Brochures & Partner Flyers Partnerships, Rewards, and Applications Staff Ambassadors and Resident Ambassadors Q&A

Developing a Resident Engagement Strategy Case Study: Cuyahoga Metropolitan Housing Authority (Cleveland, OH) Developing a Strategy Channels of Outreach Barriers to Engage Residents • • Property Management Staff Language Barrier • • Resident Services - Social Service Scared of Technology Partnerships, Coordinator • Little Resident Interest Rewards, • Resident Leadership / Local Area Council and (LAC) Applications Staff Ambassadors and Resident Ambassadors Q&A

Creating an Atmosphere of Trust Developing a Strategy • to Engage Starts with Executive Leadership Team Residents • Support and Encouragement from: - Property Management Partnerships, - Social Service Coordinator Rewards, and - Digital Literacy Instructor Applications - Classmates • Computer Training Graduation Ceremony Staff - Recognition of Achievement Ambassadors and Resident Ambassadors Q&A

ConnectHome Nation Webinar San Antonio Housing Authority Munirih Jester Digital Inclusion Program ConnectHome Coordinator Date Oct. 24th, 2017

ConnectHome Nation Webinar 1. Partnerships Resident Engagement 2. Rewards 3. Applications Date Oct. 24th, 2017

ConnectHome Nation Webinar Partnerships Date Oct. 24th, 2017

Computer Training Developing a Trained 1314 Individuals Strategy to Engage ● Digital Ambassadors Residents ● Digital Literacy Passport ● Summer Youth Employment Program ● Resident Council Partnerships, ❖ Community Resources Rewards, and ● Applications Public Library ● County Digital Library ● Non-profit Organization ● School Districts Staff ❖ PH Programs Ambassadors and Resident ● JobsPlus Ambassadors ● FSS ● ROSS ● EDS Q&A

ConnectHome Nation Webinar Rewards Date Oct. 24th, 2017

ConnectHome Nation Webinar Free Computer Devices Provided 454 Computer Device Broadband Connectivity Connected 773 Households Date

ConnectHome Nation Webinar Applications Date Oct. 24th, 2017

ConnectHome - Digital Inclusion Program Developing a Tracks and Applications Strategy to Engage Residents Partnerships, Rewards, and Applications Staff Ambassadors and Resident Ambassadors Q&A

ConnectHome Video (opens new window) Partnership Developing a Strategy to Engage Residents Partnerships, Rewards, and Applications Staff Ambassadors and Resident Ambassadors S.A. teens earn free laptops and Wi-Fi to help learn computer programming local news clip Q&A

ConnectHome Nation Webinar Housing Authority of Kansas City David Biggins Director of Information Technology Date Oct. 24th, 2017

“3 - Legged Stool” Methodology Developing a Strategy to Engage Residents • Broadband Internet Access • Low Cost or Free Computers Partnerships, • Computer Literacy Training Rewards, and Applications Staff Ambassadors and Resident Ambassadors Q&A 4

Staff Ambassadors Developing a Strategy to Engage Residents • Coordinate classes, AAR • Support tenant ambassadors Partnerships, • Computer Literacy Training Rewards, and Applications Staff Ambassadors and Resident Ambassadors Q&A 4

Resident Ambassadors Developing a Strategy to Engage Residents • Liaison with tenants • Help with language challenges Partnerships, • Support trainings and forums Rewards, and Applications Staff Ambassadors and Resident Ambassadors Q&A 4

Partners Developing a Strategy to Engage Residents • Kansas City Coalition for Digital Inclusion • KCMO Mayor’s Office Partnerships, • School, health, libraries, and Broadband Coalition Program Rewards, and Applications Staff Ambassadors and Resident Ambassadors Q&A 4

ConnectHome Nation Webinar Questions Date Oct. 24th, 2017