Mimi Tsai Emily Chen Sherry Wang 301091073 301201982 301203470 - PowerPoint PPT Presentation

Mimi Tsai Emily Chen Sherry Wang 301091073 301201982 301203470

Helen Wong 20 years old “I don’t understand why the fares are so complicated!” Helen is a recent graduate from BCIT and no longer has access to a U-Pass. While she is familiar with transiting around Metro Vancouver, she doesn’t understand the fare system as well. Therefore she would like to be able to track her Compass Card’s balance and validity. END GOALS EXPERIENCE GOALS FRUSTRATIONS Be able to effortlessly track Wants a clear display of Does not want to pay • • • Compass card balance and fare information without unnecessary fees, since time remaining having to expend lots of she still has student debt time and energy to find it Fare information clearly laid Thinks that Transit fares • • out and easy to refer to. are confusing and complex to understand

Proposal A feature that allows the user to sync their Compass Card to the app so that they can easily track their balance and fare validity. Fare information is also provided on a new section as well as integrated into the existing app elements. Fares Compass Card $ Fares Link My Compass Card Fare Validity 00:00:00 Time Remaining Balance $0.00 RELOAD Fare Pricing Stored Value (Compass Card) Zone Adult Concession

Introducing the feature Introducing Fares! Introducing Fares! Introducing Fares! Introducing Fares! Fares Compass Card Compass No: 0123 **** **** **** 0123 $ Fare Validity Fares 01:30:00 Time Remaining Balance $30.00 RELOAD A handy feature that shows You can now link your Compass The cost of each trip is important information about card to quickly check your fare now integrated into the fares for public transit! validity and balance. search results. When first opening the app, a popup will appear, introducing the new feature to the user. This will also inform the user what they will be able to do with the new feature.

Link Compass Card Fares Fares Fares Compass Card Compass Card Compass Card Link My Compass Card Compass No: 0123 **** **** **** 0123 Link My Compass Card UNLINK Compass Card Fare Validity Compass Card Number Fare Validity Fare Validity 20-digit number on the back of your card 00:00:00 01:30:00 00:00:00 CVN Code 3-digit number on the back of your card Time Remaining Time Remaining Time Remaining By linking card you agree to our Terms of LINK Service and have read our Privacy Policy. Balance Balance Balance $0.00 $30.00 $0.00 RELOAD RELOAD RELOAD Fare Pricing Fare Pricing Fare Pricing Stored Value (Compass Card) Stored Value (Compass Card) Stored Value (Compass Card) Zone Adult Concession Zone Adult Concession Zone Adult Concession 1 $2.30 $1.85 1 $2.30 $1.85 1 $2.30 $1.85 2 $3.35 $2.85 2 $3.35 $2.85 2 $3.35 $2.85 The user can link their transit card, which allows the app to track their card balance and detect when they use the card.

Notifications Fares Notifications Compass Card Compass Card Fare Validity Compass No: 0123 **** **** **** 0123 UNLINK Off Fare Validity When 15 min left 01:15:39 01:30:00 When the fare will expire during a trip 00:15:00 Time Remaining Balance Off Balance Balance less than $5.00 $30.00 RELOAD When balance will run out during a trip Fare Pricing Stored Value (Compass Card) Citymapper Zone Adult Concession Your Compass card has $2.35 left. 1 $2.30 $1.85 2 $3.35 $2.85 The Fare Validity feature syncs with the user’s card so when they tap in, it automatically starts the timer. The user can adjust their notification settings according to their preference.

Fare Pricing $0.00 RELOAD Fares Fares Single Fare Fare Pricing Zone Adult Concession Stored Value (Compass Card) 1 $2.95 $1.90 Zone Adult Concession 2 $4.20 $2.90 1 $2.30 $1.85 3 $5.70 $3.90 2 $3.35 $2.85 3 $4.40 $3.85 Monthly Pass Zone Adult Concession Single Fare 1 $95 - Zone Adult Concession 2 $128 - 1 $2.95 $1.90 3 $174 $54 2 $4.20 $2.90 3 $5.70 $3.90 Day Pass Zone Adult Concession Monthly Pass All $10.25 $8 Zone Adult Concession This section provides a quick and easy reference for the fare pricings for the public transit system. This allows the user to find this information without having to navigate away from the app.

Additional Widgets Vancouver Card Balance $5.45 Vancouver Card Balance Vancouver $5.45 Fare Expiry 00:00:00 Time Remaining Vancouver Fare Expiry 00:00:00 Time Remaining If the user wants to check their card balance or check the time remaining on their fare validity, they can use these widgets, which is faster than having to open and load the app.

Integrated fare pricing for search results On the other existing screens throughout the app, the costs of using public transit is displayed for the user so they can make an informed choice on which route to take.

Quick reference to fare pricing when needed Stored Value (Compass Card) Zone Adult Concession 1 $2.30 $1.85 2 $3.35 $2.85 3 $4.40 $3.85 Due to the different types of fares and costs, rather than filling the screen with too much at once and risk confusing users, an “info” icon is provided so one can view the information only when needed.

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