Mike Murphy Safari Easy Personal Easy with Widgets One line of - PowerPoint PPT Presentation

Mike Murphy

• Safari • Easy • Personal

• Easy with Widgets • One line of code for Website (Snippet) • Same invite for Self Service

Go beyond targeting to true personalisation Experience as a Service by Genesys Recognise moments Act at the moment that Make the moment that matter matters count Genesys confidential and proprietary information. Unauthorized disclosure is prohibited.

Predictive Engagement Customer Journey Analytics platform for real-time engagement – Powered by Genesys AI. It uses AI to observe, analyze, and shape customer journeys by engaging: • with the right customer • at the right time • in the right way.

Typical use case… first contact resolution 7

One Solution, Two Industry Leaders Leader in AI Leader in CX and Infrastructure omnichannel routing outcome driven machine natural speech orchestration & end-to-end learning language recognition and journey smart agent CX solutions leadership understanding & synthesis management escalation

The End of an Era of Frustrating IVR Phone Trees COMPLEX SLOW REPETITIVE FRUSTRATING Option 3.4 POOR CX Option 3.3 Option 4.1 Option 3.2 Option 4 Option 3.1 Option 5.2 Option 3 Option 2.2 Option 5.1 Option 6.5 Option 2.1 Option 5 Option 6.4 Option 1.3 Option 2 Option 6.3 Option 1.2 Option 6.2 Option 1.1 Option 6.1 Option 1 Option 6 Main Menu 9 Welcome

Main Menu Welcome Option 1 Option 1.1 Option 1.2 Option 1.3 Option 2 Option 2.1 Option 2.2 Option 3 Option 3.1 Option 3.2 Option 3.3 Option 3.4 Option 4 Option 4.1 Option 5 Option 5.1 Option 6 Option 5.2 Option 6.1 Option 6.2 Option 6.3 Option 6.4 Option 6.5 10

To Conversational & Convenient FAST EFFORTLESS Option 1 Option 1.1 PLEASING Option 1.2 INTELLIGENT Option 1.3 Option 2 GREAT CX Option 2.1 Option 2.2 Option 2.2 Option 3 Option 3.1 INTENT BOT Option 3.2 Option 3.3 Option 3.4 Option 4 Option 4.1 Option 4.2 Option 5 Option 5.1 Option 5.2 Option 6.5 Option 6 Option 6.4 Option 6.1 Option 6.3 Option 6.2

Genesys & Google -Contact Centre AI Solution Combining the best of Genesys with Google Cloud AI Conversational IVR Multichannel Chatbot Agent Assist Topic Modeling

Value Bot Orchestration Omnichannel Blended AI MicroApps When your Bot and Routing Continue your customer journey Employees get smarter when Quickly deploy new understand each other and on any channel they’re backed by AI omnichannel self-service leverage customer journey, AI gets personal when its microapps that reflect best customers don’t have to backed by humans practices in business repeat themselves. They’ll processes and give you a love you for it. competitive advantage. Genesys confidential and proprietary information. Unauthorized disclosure is prohibited.

Thank you!