Presentation to: Merseytravel Scrutiny Committee: 22 April 2013 Bus Passenger Survey March 2013 results Contact: Murray Leader, Research Team, Passenger Focus Fleetbank House, 2-6 Salisbury Square, London, EC4Y 8JX Tel: 0300 123 0843 Email: murray.leader@passengerfocus.org.uk 22 April 2013
Provenance of the Bus Passenger Survey Obtained bus remit formally in Feb 2010 Represent passengers – evidence based Experienced utility of National Passenger Survey in rail passenger representation A key priority to establish a ‘sibling survey’ for bus Infused much NPS intellectual capital – but bus world has notable differences – more local and more stakeholders Not an Official Statistic (unlike NPS) but managed in a similar way. Presentation to Merseytravel Scrutiny Committee 22 nd April 2013 2
Outline of survey structure Key methodological points: • Surveys journey experience – ‘that journey’ • sampling/representative at transport authority level • Systematic sampling from universe of all timetables in authority area • Methodology mature Coverage: • 2013 survey covered 20 transport authority areas • Account for around two thirds of remit area journeys (England outside of London) • Mix of repeats and new areas – included all 6 ITA/PTEs • Obtained responses from around 20,000 passengers Presentation to Merseytravel Scrutiny Committee 22 nd April 2013 3
Coverage of PTEs Metropolitan County Response 2012 buy in 2011 buy in area numbers Merseyside 1,254 Merseytravel Merseytravel TfGM Greater Manchester 680 - First Group Go North East Tyne and Wear 1,589 - Stagecoach North East SYPTE SYPTE South Yorkshire 1,669 First Group First Group SYPTE SYPTE West Yorkshire 1,639 First Group First Group Centro West Midlands 3,623 Centro + Cov VMA Presentation to Merseytravel Scrutiny Committee 22 nd April 2013 4
Headline results [Merseytravel vs PTEs] Overall satisfaction – all passengers % Satisfied. • Mersey (total) 48 38 9 4 1 87% Merseyside and Tyne and Wear highest Mersey QP only 46 43 7 3 1 89% • Merseyside has highest proportion of very 83% South Yorks 42 42 10 4 2 satisfied 84% TfGM 38 46 9 4 3 • QP routes 2% higher 87% Tyne & Wear 46 41 8 3 2 85% West Yorks 41 44 10 4 1 • PTE aggregate is 83% 79% down from 84% last year West Midlands 35 44 13 5 3 Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Overall satisfaction – fare paying passengers only % Satisfied. • Mersey (total) 38 45 11 6 1 Mersey 4 th of 6 82% Mersey QP only 38 48 9 3 1 86% • QP routes 4% higher • Within satisfied, a higher South Yorks 32 48 12 6 3 80% proportion are very TfGM 33 50 9 5 3 83% satisfied than most PTEs Tyne & Wear 41 44 9 4 2 85% West Yorks 32 50 11 5 2 83% 76% West Midlands 28 48 14 6 4 Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Presentation to Merseytravel Scrutiny Committee 22 nd April 2013
Headline results [Merseytravel vs PTEs] Value for money – all fare paying passengers % Satisfied. • Mersey (total) 24 31 19 16 10 55% Middling score on value for money Mersey QP 24 32 16 21 8 56% • PTE aggregate is 54% down from 57% last year 59% South Yorks 26 33 17 15 9 53% TfGM 20 32 18 17 12 • QP routes 1% higher 59% Tyne & Wear 24 35 16 16 9 55% West Yorks 21 34 16 18 11 50% West Midlands 20 30 19 16 14 Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Value for money score for operators in Mersey % Satisfied. • VFM on Arriva lower than Arriva (total Mersey) n=284 17 30 22 19 11 47% Stagecoach S'coach (total Mersey) n=137 62% 31 31 19 10 9 Arriva - QP n=96 19 28 20 24 9 47% Stagecoach QP n=86 31 34 9 18 8 65% Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Presentation to Merseytravel Scrutiny Committee 22 nd April 2013
Headline results [Merseytravel vs PTEs] Punctuality – all passengers % Satisfied. • Mersey (total) 43 30 12 7 8 73% 2 nd highest PTE Mersey QP 45 29 15 6 5 74% • QP has 1% uplift but also 2% lower dissatisfied South Yorks 35 30 14 8 13 65% • Scores across whole survey range from 57% TfGM 35 35 13 8 8 70% to 83% (averaging 70%) Tyne & Wear 43 33 10 7 7 76% 70% West Yorks 39 32 10 9 10 64% West Midlands 32 32 15 8 13 Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied On-board journey time % Satisfied. 90% • Mersey (total) 60 30 7 2 1 Mersey 1 st in PTEs 88% Mersey QP 56 31 8 3 2 • QP routes 2% lower • Scores across whole 85% South Yorks 53 32 9 4 2 survey range from 78% 82% to 94% (averaging TfGM 50 32 9 6 3 85%). 87% Tyne & Wear 54 33 7 3 2 86% West Yorks 50 36 9 4 1 81% West Midlands 46 35 11 5 3 Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Presentation to Merseytravel Scrutiny Committee 22 nd April 2013
Headline results [Merseytravel vs PTEs] Factors affecting journey length 2012 2011 18% 18% 10% 11% 4% (-) 5% 7% (+) 3% 6% (-) 7% 17% (-) 20% 19% (-) 23% 13% 10% 6% 7% 7% (+) 4% 6% 8% 22% 19% 25% (+) 22% 11% 11% 6% 6% 6% (+) 3% 8% 8% 21% 21% Presentation to Merseytravel Scrutiny Committee 22 nd April 2013
Headline results [Merseytravel vs PTEs] Anti-social behaviour * [n = 473] [n = 174] [n = 277] [n = 80] [n=144] [n=244] * note small sample sizes Presentation to Merseytravel Scrutiny Committee 22 nd April 2013
Headline results [Merseytravel vs PTEs] Year on year comparisons Overall satisfaction 2012 2011 Change Merseyside 87 86 = Greater Manchester 84 84 = ▼ South Yorkshire 83 86 ▼ Tyne and Wear 87 91 West Yorkshire 85 85 = ▼ West Midlands 79 81 Value for money 2012 2011 Change Merseyside 55 56 = ▼ Greater Manchester 53 60 ▼ South Yorkshire 59 65 ▼ Tyne and Wear 59 63 West Yorkshire 55 56 = West Midlands 50 51 = Presentation to Merseytravel Scrutiny Committee 22 nd April 2013
Conclusions Large survey of bus passenger experience Even playing field for comparisons across territories Independent Presentation to Merseytravel Scrutiny Committee 22 nd April 2013 11
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