Marc Bolland - Chief Executive
2010 / 2011 Financial Review • Revenue of £9.7bn, up 4.2% • Grew market share in clothing to 11.7% and Food to 3.9% • Profit before tax 1 £714.3m, up 12.9% • Total dividend 17p per share, up 13.3% All comparative figures relate to 52 weeks to 3 April 2010 1 Before property disposals
2011 / 2012 Q1 Results • Group sales +3.2% • Total UK sales +2.8% • UK LFL sales +1.7%
General Merchandise: Q1 • Sales +0.3%; LFL Level • Market share up 20bps to 11.7% 1 • More choice • Quality everyday essentials • Responsive to key fashion trends 1 Kantar Worldpanel Total Clothing, Footwear & Accessories for 12 weeks ending 15 May 2011 All figures 13 weeks to 2 July 2011
Food: Q1 • Sales +5.0%; LFL +3.3% • Market share up10bps to 3.8% • Continued focus on innovation • M&S ‘Dine-in’ at home 1 Kantar Worldpanel Total Food & Drink for 12 weeks ending 15 June 2011 All figures 13 weeks to 2 July 2011
Progress against Plan
Strategy “ To become an International, Multi-channel retailer”
Plan 2013 - 2015 International Drive By Drive UK LFL Multi-channel international growth 2015 retailer presence A leading UK By UK space and International Multi-channel LFL growth company 2013 retailer BRAND 2010 STORES to Focus on UK CLOTHING 2013 HOME FOOD
Plan 2013 - 2015 BRAND 2010 STORES to Focus on UK CLOTHING 2013 HOME FOOD
Focus on the UK - Brand “Increase the role of the M&S brand” • Brand positioning Only at M&S
Focus on the UK - Brand “Increase the role of the M&S brand” • Brand positioning Only at M&S Plan A – integral part of the brand
Focus on the UK - Brand “Increase the role of the M&S brand” • Brand positioning Only at M&S Plan A – integral part of the brand Brand identity
Marks & Spencer brand today
M&S new brand identity
Plan 2013 - 2015 BRAND 2010 STORES to Focus on UK CLOTHING 2013 HOME FOOD
Focus on the UK - Stores “Customers find our stores difficult to shop” In October a small number of pilot stores will test new concepts Improving in-store navigation More efficient use of space Enhancing the in-store environment
Plan 2013 - 2015 BRAND 2010 STORES to Focus on UK CLOTHING 2013 HOME FOOD
Focus on the UK - Clothing “Positioning of GM sub-brands in store is unclear” • Complete sub-brand review Example: per una
per una Current New
per una
Plan 2013 - 2015 BRAND 2010 STORES to Focus on UK CLOTHING 2013 HOME FOOD
Focus on the UK - Home “Only 20% of customers shop our Home department” • Segmenting into lifestyles Classic Contemporary Design
Plan 2013 - 2015 BRAND 2010 STORES to Focus on UK CLOTHING 2013 HOME FOOD
Focus on the UK - Food “Is M&S becoming like any other supermarket?” • Innovation 1,900 new lines in 10/11 • More choice Total products increase from 6,000 to 7,000 in11/12 • Market leader in No. 1 “Count on Us” healthy meals
Healthy meals
Plan 2013 - 2015 By UK space and LFL growth 2013 BRAND 2010 STORES to Focus on UK CLOTHING 2013 HOME FOOD
UK Space and LFL growth Not in a race for space • Drive time target 95% of UK pop within 30 mins of a full line store by 2015 • Target growth c.3% p.a. in three year plan
Plan 2013 - 2015 A leading UK By UK space and Multi-channel LFL growth 2013 retailer BRAND 2010 STORES to Focus on UK CLOTHING 2013 HOME FOOD
Leading Multi-channel retailer • Appointment of Director of Multi-channel, E-Commerce Laura Wade-Gery Current Q3 11/12: France By 2013/14 Capability Capability Capability Local language International UK Multi-channel Local currency Multi-channel Amazon platform Interim International platform New Multi-channel platform
Plan 2013 - 2015 A leading UK By UK space and International Multi-channel LFL growth company 2013 retailer BRAND 2010 STORES to Focus on UK CLOTHING 2013 HOME FOOD
International company “Broad shotgun approach, flag planting, export organisation but strong opportunity in selected markets” • Appointment of Director of International Jan Heere • Focus on selected growth areas
International company
Summary • Good results • Growing market share • Challenging environment • Three year plan in place • Early progress against the plan • Evolution not revolution
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