— LOW AND MEDIUM VOLTAGE SERVICE ABB Power Care Customer Support Agreements
— ABB Power Care Structured offering for support agreements with ABB Power Care Entry Level Level 1 Level 2 Level 3 Skills Product Training Product Training Application Coaching Development List Training Services Services Emergency Single Point of Contact Technical Support with Call-out Support with Spare Parts Assessment Maintenance agreed response time agreed response time and Management Services Diagnosis Documentation of Asset Condition and Risk Asset Monitoring Remote Asset & Condition Installed Base and Assessment Monitoring Assessment Preliminary Survey Self-Maintenance Installed Base Manuals and Instructions On-Line Support File Storage Services Life Cycle On-line for Self-maintenance Status Report Delivered Periodic Technical Product Services Advanced Product Full Switchgear Services Maintenance Assessment Services Services October 7, 2019 Slide 2
— Power Care portal On-line gateway for your support on ABB electrification equipment October 7, 2019 Slide 3
— ABB Power Care Support contract suggestions for different customers Power distribution utility in heavily populated areas Industry with local power generation Industrial power consumers Power distribution or generation in remote places October 7, 2019 Slide 4
— Power Care For Industry with local power generation Click to edit Master text styles Customer operates process with big consequential damages – Second level or costs if stopped • Third level • Fourth level Customer misses single place with up to date documentation for his • Fifth level electrical equipment. Different persons in his team are keeping their own documentation sets and IED configurations backups resulting in revision conflicts and time lost in investigation Customer sees lack of skills to professionally troubleshoot and maintain ABB equipment, irregular involvement in these activities and little confidence in actions taken Customer utilizes a service provider for corrective and preventive maintenance and has job quality issues or spare parts origin issues October 7, 2019 Slide 5
— Power Care For Industry power consumers Click to edit Master text styles Customer operates process with big consequential damages – Second level or costs if stopped • Third level • Fourth level Customer misses single place with up to date documentation for his • Fifth level electrical equipment. Different persons in his team are keeping their own documentation sets and IED configurations backups resulting in revision conflicts and time lost in investigation Customer sees lack of skills to professionally troubleshoot and maintain ABB equipment, irregular involvement in these activities and little confidence in actions taken Customer utilizes a service provider for corrective and preventive maintenance and has job quality issues or spare parts origin issues October 7, 2019 Slide 6
— Power Care For Power distribution utility in heavily populated areas Click to edit Master text styles Customer operates distribution system with huge penalties – Second level for the off time • Third level • Fourth level Customer misses single place with up to date documentation for his • Fifth level electrical equipment. Different persons in his team are keeping their own documentation sets and IED configurations backups resulting in revision conflicts and time lost in investigation Customer sees lack of skills to professionally troubleshoot and maintain ABB equipment, irregular involvement in these activities and little confidence in actions taken Customer utilizes a service provider for corrective and preventive maintenance and has job quality issues or spare parts origin issues October 7, 2019 Slide 7
— Power Care For Power distribution or generation in remote places Click to edit Master text styles – Second level • Third level Customer operates remote facility with minimum operating personnel and no maintenance personnel present full time. So far only corrective • Fourth level maintenance was done after failure detection, but customer would prefer • Fifth level condition monitoring and condition based preventive maintenance Customer sees lack of skills to professionally troubleshoot and maintain ABB equipment, irregular involvement in these activities and little confidence in actions taken Customer utilizes a service provider for corrective and preventive maintenance and has job quality issues or spare parts origin issues October 7, 2019 Slide 8
— Power Care Damages and Off time Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Product Training List Product Training Application Training Coaching Services Services Emergency Maintenance Single Point of Contact Technical Support Call-out Support with agreed Spare Parts Assessment Services with agreed response time response time and Management Diagnosis Documentation of Installed Base Asset Condition Asset Monitoring Remote Asset Monitoring & Condition Assessment and Preliminary Survey and Risk Assessment Self-Maintenance Services Installed Base Life Cycle Status Manuals and Instructions On-line On-Line Support File Storage Report for Self-maintenance Delivered Periodic Technical Product Services Advanced Product Services Full Switchgear Services Maintenance Services Assessment Customer operates process with big consequential damages or distribution system with huge penalties for the off time October 7, 2019 Slide 9
— Power Care Damages and Off time Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Product Training List Product Training Application Training Coaching Services Services Emergency Maintenance Single Point of Contact Technical Support Call-out Support with agreed Spare Parts Assessment Services with agreed response time response time and Management Diagnosis Documentation of Installed Base Asset Condition Asset Monitoring Remote Asset Monitoring & Condition Assessment and Preliminary Survey and Risk Assessment Self-Maintenance Services Installed Base Life Cycle Status Manuals and Instructions On-line On-Line Support File Storage Report for Self-maintenance Delivered Periodic Technical Product Services Advanced Product Services Full Switchgear Services Maintenance Services Assessment Customer operates process Emergency maintenance services area with big consequential provide you with rapid support in damages or distribution emergency situations . It serves as system with huge penalties insurance against big consequential for the off time loses or penalties, limiting them to acceptable levels October 7, 2019 Slide 10
— Power Care Damages and Off time Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Product Training List Product Training Application Training Coaching Services Services Emergency Maintenance Single Point of Contact Technical Support Call-out Support with agreed Spare Parts Assessment Services with agreed response time response time and Management Diagnosis Documentation of Installed Base Asset Condition Asset Monitoring Remote Asset Monitoring & Condition Assessment and Preliminary Survey and Risk Assessment Self-Maintenance Services Installed Base Life Cycle Status Manuals and Instructions On-line On-Line Support File Storage Report for Self-maintenance Delivered Periodic Technical Product Services Advanced Product Services Full Switchgear Services Maintenance Services Assessment Customer operates process Asset Monitoring or Remote Asset with big consequential Monitoring services in combination with damages or distribution Periodic Technical Assessment services system with huge penalties improve the preventive maintenance for the off time planning and reduce the condition testing during shutdown periods October 7, 2019 Slide 11
— Power Care Damages and Off time Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Product Training List Product Training Application Training Coaching Services Services Emergency Maintenance Single Point of Contact Technical Support Call-out Support with agreed Spare Parts Assessment Services with agreed response time response time and Management Diagnosis Documentation of Installed Base Asset Condition Asset Monitoring Remote Asset Monitoring & Condition Assessment and Preliminary Survey and Risk Assessment Self-Maintenance Services Installed Base Life Cycle Status Manuals and Instructions On-line On-Line Support File Storage Report for Self-maintenance Delivered Periodic Technical Product Services Advanced Product Services Full Switchgear Services Maintenance Services Assessment Customer operates process with big consequential damages or distribution system with huge penalties for the off time ‹ October 7, 2019 Slide 12
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