London Overground (LOROL) Performance Overview Maureen Dominey - PowerPoint PPT Presentation

London Overground (LOROL) Performance Overview Maureen Dominey Operations Performance Manager We will transform our railway, connecting communities across London

Introduction • LOROL is a Concession of TfL • Concession began Nov-07 • LOROL responsible for stations and trains • Network Rail supplies and maintains infrastructure • Headline measure in UK rail is PPM We will transform our railway, connecting communities across London

LOROL Network We will transform our railway, connecting communities across London

We will transform our railway, connecting communities across London

LOROL Service Changes Line Frequency – now Frequency – then Gospel Oak – Barking Every 15 minutes, seven Every 20 minutes at (GOB) days a week peak times only, and every 30 minutes at other times Stratford – Richmond Every 7.5 minutes east Every 15 minutes (or (North London Line) of Willesden Junction at even every 30 minutes) peak times Clapham Junction – Every 15 minutes, with Every 30 – 60 minutes Willesden Junction most trains running on to (West London Line) Stratford Highbury & Islington – Every 6 minutes on the West Croydon / Crystal core section rising to Palace (East London every 4 minutes once Line) the extension to Clapham Junction opens in 2012 Then: 405 trains per weekday. Now: 945. We will transform our railway, connecting communities across London

PPM & Right-Time Performance We will transform our railway, connecting communities across London

Focus on LOROL Causes • Highly punitive performance regime • Regime based on ‘deemed’ minutes • Each deemed minute has a financial value • Every minute better than benchmark is income for LOROL • But we also need to manage our suppliers • Concession also has strong focus on passenger experience We will transform our railway, connecting communities across London

PPM Improvements • PPM annual average up from 91.06% at start of Concession to 96.50% currently • Some reductions in causes of PPM failures are (not normalised for no. trains): – Passengers loading / unloading (87% reduction) – Anti-social behaviour / vandalism on trains / stations (81%) • Concession Agreement contains PPM targets – penalties for not meeting them We will transform our railway, connecting communities across London

Network Rail Relationship • Joint Performance Improvement Process / Plan (JPIP) • Regular dialogue with NR – JPR, JEG • NR come to us – different routes in one room • Collaborative approach to train running – Running fast for freights, running anti-icing trains We will transform our railway, connecting communities across London

Key Initiatives • Major infrastructure upgrades • Manning all stations – secure station status • 3-car to 4-car conversion & timetable review • Autumn prep – new fleet & driver briefing • Winter – anti-icing capability on 378 fleet • Review of Network Rail resource locations • Improvements to fleet and infrastructure We will transform our railway, connecting communities across London

Other Processes • Daily conference complete close-out of issues / actions – or escalate to IPM • Forward Review • Contingency plans • Majority of train crew trained in key diversionary routes • Always looking to adopt good practice from elsewhere / challenge the norm We will transform our railway, connecting communities across London

Any Questions? We will transform our railway, connecting communities across London