Learning Objectives Discuss ways to ensure an inclusive and - PDF document

8/29/2018 Collaboration, Cooperation, and Participation: Lessons on Transit Accessibility from BaltimoreLink Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) Jaime McKay, Transportation Planner Learning Objectives • Discuss ways to ensure an inclusive and participatory planning process. • Review current efforts at MDOT MTA to further accessibility. • Describe ongoing efforts to advance accessibility in transit information and resources. • Identify best practices and lessons learned throughout process. 1

8/29/2018 What is Inclusive Planning? • A process in which participants (people with disabilities and older adults), partner organizations, coordinated transportation partners and other stakeholders are actively and meaningfully involved in transportation planning. Recent projects geared towards accessibility • Turn by turn accessible schedules • Tactile Braille flipbooks • Inclusive Transportation Planning Grant • Bus Stop Accessibility evaluation 2

8/29/2018 Turn by turn accessible schedules • During the initial planning phases of BaltimoreLink, MDOT MTA worked alongside the National Federation of the Blind (NFB) Maryland and Center for Mobility Equity to produce descriptive, screen reader accessible turn-by- turn documents outlining the numerous routes that would be changed. • The team created an inclusive and participatory process for individuals with visual impairments and older adults. Turn by turn accessible schedules • Because of the way traditional transit maps are designed: – People with visual impairments do not always have access to the same information as their sighted counterparts. – As a result, people with visual impairments may not know the extent of proposed service changes, or their participation in the transit planning process may be limited. – For older adults, transit maps may not provide the level of detail that would make a rider feel confident and comfortable. 3

8/29/2018 Turn by turn accessible schedules How were these created? • Turn-by-turn information, including distance and routing, are exported from either a GIS or a GTFS • Raw exports are specifically formatted to be screen reader compatible, including headings, text tags, and tables • Documents are manually tested with screen reader device for accuracy and clarity of user experience • Word documents are published on mta.maryland.gov and are updated whenever service changes Turn by turn accessible schedules • These descriptive maps enable individuals to understand the many nuances of public transportation. • This accessibility project takes the user through a textual turn-by- turn description of where the route begins, the direction of travel throughout the route, significant stops and transfer points, and where the route ends. • This provides more context to the route and stops, can be pulled up on a smartphone or printed out in large print, and can empower a rider to be more aware of their surroundings as they travel independently. 4

8/29/2018 Turn by turn accessible schedules • These accessible route sheets have been published since the planning phases of BaltimoreLink, and with each successive service change, these sheets have been updated to reflect changes and customer needs. • While our accessible route sheets serve an important role, they are only available to passengers with internet access or smartphones. Tactile braille flipbooks • Did you know? Baltimore is home to Maryland School for the Blind, Blind Industries and Services of Maryland, and National Federation of the Blind. 5

8/29/2018 Tactile braille flipbooks A pilot program that incorporates the production of tactile Braille flip books that: • outline the major points of interest and transfers for the CityLink routes, • an outreach component specific to targeted constituent groups, and • a data collection and analysis period to determine if additional tactile or Braille materials will better support the needs of our riders. Inclusive Transportation Planning • The project's goal is to support communities nationwide in adopting proven, sustainable, scalable, and replicable models that include participation of people with disabilities and older adults in the design and implementation of coordinated transportation systems that are responsive to their needs. • Whew! 6

8/29/2018 Inclusive Transportation Planning • MDOT MTA, MDOD, MDoA applied jointly – We want to work more collaboratively on transportation needs – We want to build relationships between the agencies and those we serve – We want to engage with people where they are Inclusive Transportation Planning • Form a Steering Committee made up of people with disabilities and their caregivers and older adults • Identify opportunities to engage in the planning process • Coordinate and collaborate on upcoming efforts 7

8/29/2018 Inclusive Transportation Planning • Grant period runs from July – December • At least one meeting per month – Nontraditional outreach opportunities • Reporting and documentation – What are we learning? – Best practices? – Challenges? Bus Stop Accessibility Evaluation • Examine the accessibility of the built environment at or adjacent to existing bus stops. 8

8/29/2018 Bus Stop Accessibility Evaluation • Ongoing process – Lots of bus stops! • Assessment – prioritizing projects – finding funding Bus Stop Accessibility Evaluation • Prioritization for capital improvements will be based on: – bus stop utilization – wheelchair ramp deployment data – MobilityLink / paratransit origins and destinations – cost of stop improvements. • Ensuring equitable and data-driven decision making. 9

8/29/2018 Bus Stop Accessibility Evaluation • Current practice for bus stop improvements (construction) is 9-15 months. • Working with local jurisdictions in developing typical designs to expedite the permitting and construction process. Lessons Learned • Patience – things (often) take (more) time than you’ve budgeted 10

8/29/2018 Lessons Learned • Don’t assume you know Lessons Learned • It takes time to reach the right groups – we often don’t know who we don ’ t know 11

8/29/2018 Lessons Learned • Engagement – reaching people who are not typically reached – Use existing networks. People with disabilities and older adults know one another and can help bridge the gap! Lessons Learned • Being prepared to disagree (respectfully) 12

8/29/2018 Inclusive Meetings and Workshops • Participant-led location and time selection • Interactive components • Complex ideas in simple words Chief of Engagement • Studies, capital projects and long range planning focus. • Ongoing engagement and communication with riders • Collaboration and coordination within the agency, specifically inreach opportunities – Training and educational opportunities for front line staff 13

8/29/2018 Inclusive planning produces better results. Inclusive planning • Places the user at the center of the planning process • Allows for a more complete understanding of the user experience • Takes into account the needs of the user, and empowers the user to make decisions 14

8/29/2018 Continuing the conversation • Commit to inclusive transportation in your agency • Identify staff who want to participate • Source from within to help Questions? Thank you! Jaime McKay MDOT MTA (410) 767-3754 jmckay@mta.Maryland.gov 15