Lean Six Sigma Yellow Belt Continuous Improvement Toolkit . - PowerPoint PPT Presentation

Continuous Improvement Toolkit Lean Six Sigma Yellow Belt Continuous Improvement Toolkit . www.citoolkit.com

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Day - 1 Continuous Improvement Toolkit . www.citoolkit.com

Day 1 1 Getting Started 2 Six Sigma Definition and Foundation 3 Origin, Characteristics and Benefits 4 Lean Six Sigma 5 Six Sigma Metrics 6 People Engine 7 Team and Communication Basics Continuous Improvement Toolkit . www.citoolkit.com

Day 1 Continuous Improvement Toolkit Getting Started Continuous Improvement Toolkit . www.citoolkit.com

. . . . Getting Started Some Rules Asking to slow Participation Language Time keeping down or to repeat Learning logs Breaks Mobiles Fire alarm / Action plans What else? www.citoolkit.com 6

. . . . Getting Started Your Role as a Participant Keep an open mind, Participate in the listen and ask questions discussions and exercises Share experience with Help other participants other participants www.citoolkit.com 7

A . . . Getting Started Workshop Activities Discussions Individual Team exercises exercises www.citoolkit.com 8

. . . . Getting Started Discussion Who Are We? To get to know each other better What is your name? What is your current job? How long have you been in the company? www.citoolkit.com 9

. . . . Getting Started Discussion Who Has Knowledge In: Six Sigma TQM Statistics Lean PMP ISO KPIs Business Administration www.citoolkit.com 10

. . . . Getting Started Who Benefits from Using Lean Six Sigma? Any Industry that has problems to solve! Manufacturing HR Operations Information Customer Accounting Sales technology service www.citoolkit.com 11

. . . . Getting Started Who Benefits from Using Lean Six Sigma? All functions that have problems to solve! Engineering Production Operations Customer HR Accounting Sales service www.citoolkit.com 12

. . . . Getting Started Who Should Attend? Anyone entering the Lean Six Sigma world Operational engineers Industrial and quality engineers Maintenance and technical engineers Project team members Planning, training and human resource personnel Individuals and teams seeking to sit for the Yellow Belt certification exam www.citoolkit.com 13

I.E I am expecting to ….. We will better understand …. Your Expectations Time allowed: Write one item per post-it and place it on the flipchart 10 minutes www.citoolkit.com 14

. . . . Getting Started Workshop Objectives: Function as an effective team member of 1 any Lean Six Sigma project Relate Lean Six Sigma concepts to the overall business objectives, 2 and communicate using Lean Six Sigma concepts Participate in the development or refinement 3 of a project charter Use the five-step DMAIC model 4 to improve processes Be familiar with the many Lean Six Sigma 5 tools and techniques www.citoolkit.com 15

. . . . Getting Started Discussion Are You a Natural Born Problem Solver? Do you usually try to get home (SMED) taking the fastest route ? Do you compare prices and check the (Data Analysis) products date in the Supermarket? Do you follow a recipe to cook your (SOP) favorite meal? Do you create a list of important (Checklist) things to take before going holidays? Do you try to keep your home as (5S) clean and organized as possible? www.citoolkit.com 16

. . . . Getting Started Paradigms A fix way of thinking It is based on fixed ideas: • Somebody told me and I only repeat. • It was the way we did things since I started. www.citoolkit.com 17

. . . . Discussion Which is longer, side A or side B? www.citoolkit.com 18

. . . . Getting Started Paradigms We usually consider that our views and opinions are correct We usually consider that they are the only possible solution We usually consider that the actual way of doing things is the correct www.citoolkit.com 19

. . . . Getting Started Paradigms Question the information that you have Have an open mind to listen to new alternatives Listen to the others Share your ideas Think outside the box www.citoolkit.com 20

. . . . Getting Started Topics and Tools Sampling Six Sigma Roles MSA Central limit theorem Sigma Level www.citoolkit.com 21

Six Sigma Yellow Belt Certification Guide Visit our website to see the other topics of the Body of Knowledge that are required for the certification exam (SSYB) . . . . Managing Planning & Project Management* Selecting & Decision Making Risk PFMEA Cost Benefit Analysis Activity Networks FMEA VOC gathering Project selection RPN Stakeholder Analysis Project Charter Baseline Multi-voting WBS Critical-to X Force Field Analysis PDCA Gantt Charts Cycle time DMAIC Kaizen Events Control Planning COPQ Cost of Quality* Document control Pareto Analysis Matrix Diagram Throughput yield KPIs Implementing Understanding Capability Indices Solutions*** Descriptive Statistics PPM/DPMO/DPU Sigma level Cause & Effect Binomial/Poisson Hypothesis Probability Distributions Mistake Proofing Normality testing Histograms Just in Time 5S Linearity & bias MSA Scatter Plots Correlation GR&R Understanding 5 Whys Run Charts Root Cause Analysis Performance** Kanban Control Charts SIPOC* Fishbone Diagrams Relations Mapping Operational def. Waste Analysis** Value Stream Mapping** Tree Diagram* Data collection planner* Checklists Brainstorming Value Analysis** Process Mapping Check Sheets** Interviews NGT Affinity Diagrams Questionnaires Data Flowcharting Collection Group Creativity Designing & Analyzing Processes www.citoolkit.com 22

. . . . Getting Started Topics The CSSYB Body of Knowledge (BoK) includes the following topics which are required for the certification exam (SSYB): Six Sigma foundation and principles Six Sigma roles and responsibilities Lean foundation and principles Type of teams Stage of developing teams Communication methods Six Sigma metrics VOC and critical-to-quality characteristics Project identification and selection Communication plan for projects Phase reviews throughout DMAIC life cycle Quantitative and qualitative data Quantitative and qualitative data Using regression analysis to predict outcomes Using kaizen & kaizen blitz to make improvements www.citoolkit.com 23

. . . . Getting Started Six Sigma Certification This training course can be one of the steps in the ASQ Six Sigma certification (If required) www.citoolkit.com 24

. . . . Getting Started Workshop Information 3 days workshop, 6 hours each day (18 hours in total) Day 1: Lean Six Sigma definition, foundation and principles Day 2: Define and Measure phases Day 3: Analyze, Improve and Control phases An internal quiz test to evaluate the levels of understanding www.citoolkit.com 25

. . . . Getting Started Day 1 1 8 Getting started The people engine 2 Six Sigma definition and 9 Six Sigma Yellow Belt roles foundation and responsibilities Six Sigma origin and its 3 10 Team stages of development, types & tools evolution from quality (brainstorming, NTG, multi- voting, …) Six Sigma purpose, benefits , and value to Communication methods (agendas, 4 11 the organization as a whole meeting minutes, & project status reports) Lean purpose, principles, techniques, and 5 value to the organization as a whole 6 Six Sigma as a statistical concept Six Sigma metrics 7 ( DPMO, DPU, Cycle time, RTY, CoPQ, …) www.citoolkit.com 26

. . . . Getting Started Day 2 1 8 Identifying the voice of the customer Data types and data collection techniques (VOC) and defect definition 2 9 Project Management basics Descriptive Statistics & Graphical Methods 3 10 Introduction to measurement system Project selection , identification & tracking analysis ( MSA ) Project management approaches How to use phase reviews throughout 4 11 (DMAIC and DFSS) the DMAIC life cycle Project charter & other project management Basic Six Sigma and Quality Tools 5 12 tools (Gantt charts, stakeholder analysis …) (The 7 Basic Quality Tools ) Process definition, elements, components 6 and boundaries Process analysis and documentation: 7 Process mapping techniques www.citoolkit.com 27