Leading, Following, or Managing? You Can Help Your Group Thrive - PDF document

K3 Keynote 10/19/2017 8:30:00 AM Leading, Following, or Managing? You Can Help Your Group Thrive Presented by: Isabel Evans Independent Consultant Brought to you by: 350 Corporate Way, Suite 400, Orange Park, FL 32073 888 --- 268 --- 8770 ·· 904 --- 278 --- 0524 - info@techwell.com - https://www.techwell.com/

Isabel Evans Independent Consultant Independent quality and testing consultant Isabel Evans has more than thirty years of IT experience in quality management and testing in the financial, communications, and software sectors. Her quality management work focuses on encouraging IT teams and customers to work together via flexible processes designed and tailored by the teams that use them. Isabel authored Achieving Software Quality Through Teamwork and chapters in Agile Testing: How to Succeed in an eXtreme Testing Environment; The Testing Practitioner; and Foundations of Software Testing. A popular speaker at software conferences worldwide, Isabel is a Chartered IT Professional and Fellow of the British Computer Society, and has been a member of software industry improvement working groups.

Leading - Following – Managing You can help your group thrive Isabel Evans fbcs citp ie@isabelevans.uk www.isabelevans.uk Isabel Be happy - do good - leave the world a better place than you found it Evans

How can we thrive? • It is hard sometimes… – to be in a team, to lead or to follow – to manage people and projects • Other people are hard to understand – they seem to behave and think differently to us • Sometimes – we feel treated badly – people get in our space and interfere – we feel rejected by others – we feel used – and helpless what can we do about it? Isabel Be happy - do good - leave the world a better place than you found it Evans

Leadership case study: Mike “…Mike … was low-ranking By judicious use of (…noise directed…) toward his superiors, he bluffed his way to the alpha position … For sometime after this Mike seemed unsure of himself and seized every opportunity to display vigorously as though to impress any males nearby; often too he attacked females for no obvious reason as he was tense …” Isabel Be happy - do good - leave the world a better place than you found it Evans

Leaders, Managers, Followers: We are animals, often in teams Isabel Be happy - do good - leave the world a better place than you found it Evans

Orcas – apex predator hunters • Alpha female leads • Roles and experiences • Hunting emotion – joy • Teamwork • Leader • Manager • Followers • Team members can play and make mistakes Isabel Be happy - do good - leave the world a better place than you found it Evans

Wolves – predator hunters • Don’t have such ease… • Hunting emotion – desperation • Super focused exertion • Will eat mice in winter • Teamwork • Leader • Manager • Followers • No place for mistakes – succeed or die • A lone wolf is a sick wolf Isabel Be happy - do good - leave the world a better place than you found it Evans

Chimpanzees – opportunistic hunters • Sometimes coordinated, sometime they just grab a chance… • For large prey (e.g. baboons) will request help from others • Hunting emotion – excitement • Teamwork (sometimes) • Leader • Manager • Followers and roles… • Fight your way up the hierarchy… • But only with the help of allies… Isabel Be happy - do good - leave the world a better place than you found it Evans

Parasites and symbionts • No Teamwork? • No Leader? • No Manager? • No Followers? • Uneasy alliances? • Unconscious “cooperation”? Isabel Be happy - do good - leave the world a better place than you found it Evans

Some parasites are quite attractive – but still make hard work for their team… Isabel Be happy - do good - leave the world a better place than you found it Evans

Leaders, Managers, Followers: We interact in different ways… Isabel Be happy - do good - leave the world a better place than you found it Evans

Leadership Quadrants Feelers Relational Engagers Feelers Thinkers Muddlers Rational http://leadership.org.au/resources/leadership-models-tools/ Isabel Be happy - do good - leave the world a better place than you found it Evans

Follower Types active Star Followers Yes-People Pragmatics Sheep The Alienated passive level of critical thinking Isabel Be happy - do good - leave the world a better place than you found it Evans

Yes-People: committed to Star Followers: positive, active, the leader and the goal / and independent thinkers, will task / leader / team. not blindly accept the decisions Conform, do not question or actions; Can succeed without decisions or actions, the presence of a leader. defend their leader The Pragmatics: not trail-blazers; will not stand behind controversial or unique ideas; vote with majority; stay in the background Alienated: negative, attempt to stall Sheep: passive, require or bring the group down, constantly external motivation, questioning, view themselves as the lack commitment and rightful leader, critical of the leader require constant and fellow group members Isabel supervision Be happy - do good - leave the world a better place than you found it Evans

Effective star followership Self Commitment management Star followership Competence Courage Isabel Be happy - do good - leave the world a better place than you found it Evans

Effective star leadership …. the same! Self Commitment management Star leadership Competence Courage Isabel Be happy - do good - leave the world a better place than you found it Evans

from Australian Leadership Foundation Isabel Be happy - do good - leave the world a better place than you found it Evans

Controlling Leader: what type of followers? High Authority High Work Output L Low Time Input Low Autonomy No Engagement Meaningful work? Isabel Be happy - do good - leave the world a better place than you found it Evans

Guiding Leader: what type of followers? Medium Authority Decreased Work Output Medium Autonomy Increased Time Input Increased Engagement Meaningful work? L Isabel Be happy - do good - leave the world a better place than you found it Evans

Collaborating Leader: what type of followers? Low Authority Lower Work Output Higher Time Input High Autonomy Better Engagement Meaningful work? L Isabel Be happy - do good - leave the world a better place than you found it Evans

Leaders, Managers, Followers: We are animals of habit & territory… Isabel Be happy - do good - leave the world a better place than you found it Evans

Is your office a cage? - Managing territory - Flight distance Alert distance Personal space Continually Continually Can retreat panicky alerted Home range Pathological Able to roam behaviour Territory Alerted Coexist Hyperagressive Isabel Be happy - do good - leave the world a better place than you found it Evans

Safety and danger - home range and new territory - Pathological Able to roam Fearful or fearless behaviour Known territory exploration of new territory? Start support, coaching, mentoring Start support, coaching, mentoring – team and individual – team and individual Able to roam Pathological Fearful or fearless Known territory behaviour exploration of new territory? Isabel Be happy - do good - leave the world a better place than you found it Evans

Water voles and other small rodents http://link.springer.com/article/10.1007/s10071-010-0338-5 Isabel Be happy - do good - leave the world a better place than you found it Evans

Leaders, Managers, Followers: We are animals who can reason & learn Isabel Be happy - do good - leave the world a better place than you found it Evans

Mentoring and Coaching Coach Mentor groups 1 to 1 tell listen Driven by Driven by coach mentee Isabel Be happy - do good - leave the world a better place than you found it Evans

Changing styles through coaching Yes-People Star Followers Supporting Engaging Guidance Listening Direction Sheep Pragmatics The Alienated Isabel Be happy - do good - leave the world a better place than you found it Evans

Influence, Habits and Triggers Identify the routine Experiment with rewards Disrupt your habit New Isolate the cue Routine routine Have a plan Healthier Reward Cue New cue reward The Power of Habit: Why we do what we do and how to change By Charles Duhigg Trickster Makes This World By Lewis Hyde Isabel Be happy - do good - leave the world a better place than you found it Evans

Coaching: “Say this mantra and be compassionate to yourself, first” Isabel Be happy - do good - leave the world a better place than you found it Evans

Mentoring: “What is your purpose?” Be Happy - Do Good Leave the world a better place than I found it Isabel Be happy - do good - leave the world a better place than you found it Evans