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Wired and Wireless Containment Systems - In-Ground (wired) - Wireless In-Ground Fence Wireless Containment PIG19-15394 System – PIF-300-21 Stubborn Dog Stay + Play In-Ground Fence Wireless Fence PRF-3004XW-20 PIF17-13478 PIG19-10764 PIG19-10763 PWF19-10762 PIF19-14011
In-Ground Fence PIG19-15394 • Up to maximum ± 1300 meter wire can be connected • Transmitter has audible alarm when wire-break occurs. • Collar has 5 settings: 1 tone only + 4 levels with static stimulation. (Collar has button to change levels) • Collar battery = RFA-67 (works 1 - 3 months average) • Collar weighs 70.9 grams • From ± 3,6 kg (8 lb) and up. • Dogs need to be 6 months and older • Works with 14-20 gauge, copper insulated wire (20 gauge wire included in the package) Extra Ultra-Light • Accurate Test can be done when issues occur. Receiver Collar See later PowerPoint slide with header: Short Loop Test PIG19-10764
Stubborn Dog In-Ground Fence PRF-3004XW-20 • Up to maximum ± 1300 meter wire can be connected • Transmitter has audible alarm when wire-break occurs. • Collar has 5 settings: 1 tone + vibration-only, and 4 levels of static stimulation + tone + vibration. (Collar has button to change levels) • Collar battery = standard 9 Volt (works 1 - 3 months average) • Collar weighs 184.3 grams • From ± 3,6 kg (8 lb) and up. • Dogs need to be 6 months and older • Works with 14-20 gauge, copper insulated wire (20 gauge wire included in the package) Stubborn Dog Add-a-Dog • Accurate Test can be done when issues occur. Receiver Collar See later PowerPoint slide with header: Short Loop Test PIG19-10763
Issues and Solutions PIG19-15394 Transmitter is beeping (no loop light) – possible causes: • - Boundary width dial (0-10) is set too low and/or A-B-C switch* is in wrong position. (Turn boundary width dial up) - A full wire break which requires customer to find break and repair wire with proper splice. - If cause is unclear, Short Loop Test** needs to be done to determine if transmitter or collar could be faulty. * Switch on B when below 400m of wire. On C between 400-730m wire. On A when over 730m of wire. ** See power point slide with header Short Loop Test . • Collar does not activate at wire – possible causes: - RFA-67 battery needs to be replaced. (Usually lasts 1-3 months) - Metal battery tab within collar does not make proper contact with battery. To check, take battery out and look within battery compartment of the collar. Use (for example) the tip of a small knife to lift the larger metal tab up a bit from underneath and then screw the battery in again. Test again at wire. - Check if power + loop light on transmitter are on. If everything seems to be well, perform Short Loop Test* to determine if collar is faulty. Collar does not deliver static stimulation (but does deliver the tone) – possible cause: • - Collar is set to level 1. Customer needs to switch to level 2 at least (use correction level button on collar to do so). • Unintended activation of the collar (activates at places it should not) – possible causes: - Boundary width dial (0-10) on transmitter is set too high. Turn the dial down and test again. - Amplified Signal. Can occur when transmitter is placed too close to house electrics (such as fuse box, main cables entry in the house etc.) Or when wire runs aside (especially parallel) too close to an existing wire, used or unused. Create the needed distance between transmitter and house electrics and/or between wire and other wires. Minimum distance: 1.5 or even 3m.
Issues and Solutions PRF-3004XW-20 Transmitter is beeping (no loop light) – possible causes: • - Boundary width dial (0-10) is set too low and/or A-B-C switch* is in wrong position. (Turn boundary width dial up) - A full wire break which requires customer to find break and repair wire with proper splice. - If cause is unclear, Short Loop Test** needs to be done to determine if transmitter or collar could be faulty. * Switch on B when below 400m of wire. On C between 400-730m wire. On A when over 730m of wire. ** See power point slide with header Short Loop Test . • Collar does not activate at wire – possible causes: - 9-volt battery needs to be replaced. (usually lasts 1-3 months) - Battery memory of collar needs to be drained. Take battery out, press and hold correction level button on collar for 10 seconds, put battery back in and test at wire. - Check if power + loop light on transmitter are on. If everything seems to be well, perform Short Loop Test * to determine if collar is faulty. Collar does not deliver static stimulation (but does deliver the tone + vibration) – possible cause: • - Collar is set to level 1. Customer needs to switch to level 2 at least (use correction level button on collar to do so). Make sure to use test light tool properly when testing to confirm if the static stimulation is given (unless customer wants to place both probes on bare forearm to test. Not advised from level 3 onwards due to stimulation strength). • Unintended activation of the collar (activates at places it should not) – possible causes: - Boundary width dial (0-10) on transmitter is set too high. Turn the dial down and test again. - Amplified Signal. Can occur when transmitter is placed too close to house electrics (such as fuse box, main cables entry in the house etc.) Or when wire runs aside (especially parallel) too close to an existing wire, used or unused. Create the needed distance between transmitter and house electrics and/or between wire and other wires. Minimum distance: 1.5 or even 3m.
ADDITIONAL INFO/NOTES for In-Ground Fences If there is no collar activation at all at the wire and it seems there is no signal on the wire whatsoever even though the power + loop light on the transmitter are on and the collar has power, confirmed when correction level button on collar is pressed and the red LED light comes on… It is possible that either a neighbouring In-Ground Fence System is interfering, in which case at least 1.5m distance should be created between the 2 wire installations, or there is another signal within the yard of the customer itself interfering—making it hard for the PetSafe collar to see the correct frequency. We see that this is mostly happening when people have Robot Lawnmower (wire) installations in their yard next to their PetSafe In-Ground Fence wire. 2 possible solutions could be to either create at least 3+ meters distance between the wire installations or to use a timer option on the Robot Lawnmower where the lawnmower system completely switches off during all hours that the PetSafe In-Ground Fence needs to operate. If you are stuck with a customer and neither of these two suggestions seem to solve the issue, feel free to direct them to our Customer Care help line for further assistance.
IMPORTANT: (Static) Stimulation Levels on the collars (and customers forgetting) This also applies to the Wireless Containment Systems’ receiver collars. The collars have 5 levels of which level 1 is tone only (or tone + vibration only on the Stubborn Dog Collar). Customers sometimes tend to forget that the collar has levels, or how to change levels. Therefore level 1 can wrongly be interpreted as the collar being faulty as there is no static stimulation . When a customer advises the collar does not deliver the static stimulation, try to find out what level their collar is on and if they know how to check and set the levels. Their collar is likely set to level 1. When the small, protective transparent screw cap (indicated by red arrow in photo) is taken off, there will be a black button visible. 1) Press the button well and then release. After releasing the button, a red LED light will start to flash to indicate what level the collar is currently on. If it flashes one time, it’s on level 1. If it flashes twice it’s on level 2. If it flashes three times level 3… etc. 2) If within 5 seconds after the red LED flashed you press and release the button again, it will cycle to the next level. So if it previously flashed only 1 time (level1) it should now flash twice (level2). 3) Repeat step 2 (button press & release) to cycle through all 5 levels if needed. After level 5 comes level 1 again.
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