6m to 20 meters high, sustainable and unique sling system of mounting bridges and platforms, no bolts or screws into trees,
Continuous Improvement Program Its all about doing business: Easier Better Safer
Our Six Pillars of Management • Management and Communication – vision & goals & results • Process Milestones – People, Process and Systems • 5S – sort, set in order, shine, sustain, • Opportunity for improvement - OFIs • Health & Safety – guest, staff, contractors, compliance • Social Licence to Operate – Kaitiakitanga, responsibility, community, Sustainability Commitment
Opportunity for Improvement (O.F.I.) • Quality • Service • Process • Product • Consistency • Waste • Health & Safety • Communication • Sales and Marketing • Sustainability • Environment • Community
Shaping our Future Phil Tate Brought to you by
Session Objectives • A ‘discussion’ (not a ‘telling’) • Your views on what’s currently working (or not) • Your aspirations for the industry’s future contribution (‘what can we be at our best?’) • Ideas and thoughts on how best to move forward • Documented output that contributes to Tourism 2025 Reset
Orienting to Our Future 3: Direction 2: Goal 1: Ground 4: Action
Session Flow • Working with your table colleagues • 10-12 minutes considering each point of the tetrad (listen for the bell to pace yourselves) • Once the tetrad’s complete we’ll spend 10 minutes each on; – How the areas (ground, goal, direction & approach) work together – What areas of priority emerge for industry action and focus • For the last two conversations we’ll move a couple from each table to the adjoining table to join their discussion.
Things to Remember • If you find yourself bogged on a particular discussion, note it and open up a new topic. • Listen for the bell to make sure you cover the bases
1: Ground • Where do we currently stand as we embark on the next phase of Tourism development? – What makes the NZ/regional tourism offer unique? – How do we define our connection to our local communities? – What do you think is the essence of what makes NZ special as a tourism destination?
2: Goal • What do we want to be in 2025? – What are the aspirational goals we wish to work toward within our local communities? – By 2025, as an industry, what will we be contributing to our communities beyond what we currently do?
3: Direction • What will guide us into our future? – What principles do we need to adhere to to ensure the industry moves effectively toward our goals without compromising our unique position? – What principles do we need to re-examine or establish?
4: Approach • How do we need to act today to protect what we have and develop toward our goal? – What are the key action areas we need to consider to take our unique proposition and achieve the aspirant goals? – What do you regard as the highest priority for 2025 focus? – What might we missing that would help achieve our overall goal?
Summary Reflections • Do all the points of your tetrad effectively support each other? – Are the any points of contention, and how may they be reduced? • Getting radical; is there anything we’re not currently considering that needs to be on the industry’s agenda?
Tourism – a view from the outside Andy Hamilton Chief Executive The Icehouse @iceandy a.hamilton@theicehouse.co.nz Brought to you by
the mind is such a powerful thing … WHETHER YOU THINK YOU CAN OR THINK YOU CAN’T. YOU ’RE RIGHT. Discussing Tourism
On the agenda The mandatory • What great does & why should you worry • Tools to enable action • Discussing Tourism
The advert …. We are a business enabler to owners and entrepreneurs. We change their lives, their businesses and in doing so, we change New Zealand. Discussing Tourism
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KIWI BUSINESSES WE’VE WORKED WITH GROWN REVENUE BY GROW TRIPLE 12% 2.5 x THEIR PROFIT EVERY 4 YEARS EVERY YEAR FASTER THAN THE AVERAGE NZ BUSINESS GROW THE NUMBER BUILDING EXPORT OF STAFF BY BUSINESSES 6% 1 in 3 EVERY YEAR AFTER 5 YEARS
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here is a big word - asymptote “It is said that if you know your enemies and know yourself, you will not be imperiled in a hundred battles; if you do not know your enemies but do know yourself, you will win one and lose one; if you do not know your enemies nor yourself, you will be imperiled in every single battle.: - Sun Tzu Discussing Tourism
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Technology is changing a lot of things … if the rate of change outside your organisation is greater than the rate inside your organisation, the end is in sight … Jack Welch Discussing Tourism
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Are we all good to keep riding this pony? Discussing Tourism
Are we all good to keep riding this pony? Discussing Tourism
Are we all good to keep riding this pony? Discussing Tourism
Are we all good to keep riding this pony? Discussing Tourism
But is darkness coming Let me introduce you to the invisible asymptote The question to flush out is what is called the invisible asymptote : a ceiling that your growth curve would bump its head against if you continued down the current path. Discussing Tourism
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Everyone thinks of changing the world… but no one thinks of changing herself Leo Tolstoy Discussing Tourism
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