Kansas City Power & Light Company EMS Reliability – The Human Factor Alan Kloster IT Real Time Systems Manager
Customer Overview More than 830,800 customers Service Territory Stable Regulated Customer Base Residences ……………….. 730,800 Commercial Firms ……….... 97,400 Industrial and Other ……..….. 2,600 2
Operating Statistics Company Profile Transmission Miles 17,934 square miles 425 substations 3,700 miles transmission 11 Counties in Kansas 36 Counties in MO KCPL-GMO SERVICE KCPL SERVICE TERRITORY TERRITORY 4,600 square miles 13,334 square miles 1,800 miles transmission 1,900 miles transmission KCPL GMO 190 substations 235 substations 14 Counties in Missouri 22 Counties in Missouri 11 Counties in Kansas 3
Keys to Maintaining EMS Reliability 1. Redundancy 2. Staffing 3. Awareness 4. Vendor relationships 4
Redundancy - EMS Reliability 1. KCP&L operates the EMS in an Active/Failover or hot-standby mode between sites. 2. EMS sub-systems such as the application server, front-end processor & database can be active at either site at any time. 3. The EMS system is capable of operating independently at either site if needed. 4. It took considerable testing and tuning by EMS staff and the vendor to get this to work consistently. 5
Staffing - EMS Reliability 1. Operations vs. IT support 2. Experienced staff is critical. 3. Troubleshooters – understanding your protocols and communications 4. Hiring and training new staff. 5. Just knowing the EMS system is not enough. 6. Retention. 6
Awareness - EMS Reliability 1. Other IT staff need to understand that this is the most critical application your company has and that when they get called to support it they need to jump on the problem and get it fixed as soon as possible. 2. Build relationships. 7
Vendor Relationships - EMS Reliability 1. Maintain a good vendor relationship. 2. Know who to escalate to before you need to do it. 3. Hold regular meetings with them to review open issues. 4. Make sure they know what your priorities are and don’t be afraid to escalate. 8
QUESTIONS? 9
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