John Nagle CEO & Managing Director It must be remembered that - PowerPoint PPT Presentation

John Nagle CEO & Managing Director

“It must be remembered that there is nothing more difficult to plan, more doubtful of success, nor more dangerous to manage than a new system. For the initiator has the enmity of all who would profit by the preservation of the old institution and merely lukewarm defenders in those who gain by the new ones. ” Niccolo Machiavelli icare update – 2019 WIRO Conference 2

Where we have come from The Workers compensation system in 2014 Process- Inconsistent Adversarial centric Our task icare was created “ to deliver workers compensation that is less adversarial and cumbersome, giving workers more say in their treatment and return-to- work pathway while making policies more affordable and the system more efficient” NSW Legislative Assembly 2 nd Reading speech icare update – 2019 WIRO Conference 3

Our plan icare update – 2019 WIRO Conference 4

Our approach – Outcomes focused Evidence-based approach, which prevents injuries and returns workers to work sustainably in the shortest time. Key Outcomes Injury Prevention Reduced risk and severity of injury Reduced employee absence and backfill Lower cost of claims impacts Returning People Reduced disruption to life and work to Work Customer (employer) Frees up employers to focus on big picture Employer attention to safe workplaces and Satisfaction RTW outcomes Sustainable service delivery model Customer (worker) Worker support for treatment and RTW Value for money: return on workers Satisfaction strategies insurance cost Employer Premium Model engagement in injury prevention and RTW Affordable and Sustainable service delivery model sustainable premiums Lower scheme agent, medical and Managing the Cost of Claims provider costs Worker Benefits Employer Benefits Scheme benefits icare update – 2019 WIRO Conference 5

What we have done icare update – 2019 WIRO Conference 6

What we have done icare update – 2019 WIRO Conference 7

What we have done icare update – 2019 WIRO Conference 8

What we have done icare update – 2019 WIRO Conference 9

The premium challenge Key external impacts + $2.87 billion S39 Impacts + $1.1 billion Medical cost increases + $770 million Inflation and growth + $1 billion icare initiatives - $481 million icare update – 2019 WIRO Conference 10

Industry tools icare update – 2019 WIRO Conference 11

Investing in safety icare update – 2019 WIRO Conference 12

The customer experience What are they telling us today? “You still have more work to do” Dec 1st Our Net Promoter Score report 2018 Workers -8 +21 Insurance (Mar 16) Insurance for +11 +5 NSW (Mar 17) +61 HBCF +2 (May 17) Dust Disease +24 +67 Care (Mar 17) +39 Lifetime Care +63 (July 17) icare update – 2019 WIRO Conference 13

Being open icare update – 2019 WIRO Conference 14

What’s next? Why we exist – our purpose and vision Our focus Our purpose is to protect, insure and care for the Our vision is to change the way people think about insurance and Why people, businesses and assets that make NSW care by providing world-class services to people, businesses and great. communities. • Employer experience How we will achieve our purpose and vision Optimal outcomes for our Person-centric experiences Financially sustainable schemes customers How • Claims costs Partnering for safe Supporting Offering propositions Protecting NSW Ensuring and healthy sustainable return to that deliver value government assets optimal care workplaces work • Return to Work What we will focus on Phase 1 (FY16-19) Phase 2 (FY20-22) What Creating one icare and building the internal • Organisation savings foundations of an insurance and care organisation icare update – 2019 WIRO Conference 15

“Where the willingness is great, the difficulties cannot be great.” Niccolo Machiavelli