Joe Hanna Director at BarrHall Group Includes: Robinson Services - PowerPoint PPT Presentation

OFFICIAL Joe Hanna Director at BarrHall Group Includes: Robinson Services Ltd and Sword Security Ltd NI Rep. on UK ACS SME Working Group OFFICIAL

OFFICIAL The Issue Security Guarding at Shopping Malls OFFICIAL

OFFICIAL Client Expectations Security team will intervene in all security situations, including: • Drunk and disorderly persons • Dealing with Shop lifters • Robbery All potentially require physical intervention OFFICIAL

OFFICIAL Security Guard Training • Core Learning for Common Security Industry Knowledge • Security Guarding Specialist Module • Conflict Management Module OFFICIAL

OFFICIAL Door Supervisor Training • Working in the Private Security Industry • Role and Responsibilities of the Door Supervisor • Conflict Management and Communication Skills • Physical Intervention OFFICIAL

OFFICIAL Physical Intervention Incidents OFFICIAL

OFFICIAL Security Contract Retail contract specified SG provision OFFICIAL

OFFICIAL Insurance Claims Legal team will review: • Contract Document • Assignment instruction – Training records – Risk Assessments OFFICIAL

OFFICIAL Robinson’s Response • Issued security advisory briefing to all Clients • Followed up with face to face discussions • PI training arranged (Some staff didn’t want training) • Contracts and A.I. amended to reflect changes OFFICIAL

OFFICIAL Q & A OFFICIAL