INVESTOR PRESENTATION December 2015 SAFE HARBOR / DISCLAIMER This - PowerPoint PPT Presentation

INVESTOR PRESENTATION December 2015

SAFE HARBOR / DISCLAIMER This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, which relate to future, not past, events and are subject to risks and uncertainties. The forward-looking statements, which address the Company's expected business and financial performance and financial condition, among other matters, contain words such as: “believe,” “could,” “opportunities,” “continue,” “expect,” “may,” “will,” or “would” and other words and terms of similar meaning. Forward-looking statements by their nature address matters that are, to different degrees, uncertain, such as statements about expected income; earnings; revenues; and growth. Although the Company believes the expectations reflected in such forward-looking statements are based upon reasonable assumptions, it can give no assurance that the expectations will be attained or that any deviation will not be material. Readers are cautioned not to place undue reliance on these forward- looking statements, which speak only as of the date on which they are made. Factors that could cause actual results to differ materially from these forward-looking statements can be found in the Company's Registration Statement on Form S-1 and the accompanying prospectus filed with the Securities and Exchange Commission on May 22, 2015. These or other uncertainties may cause the Company’s actual future results to be materially different than those expressed in any forward- looking statements. The Company undertakes no obligation to update or revise any forward-looking statements. This presentation also contains estimates and other statistical data made by independent parties and by us relating to market size and growth and other data about our industry. This data involves a number of assumptions and limitations, and you are cautioned not to give undue weight to such estimates. In addition, projections, assumptions and estimates of our future performance and the future performance of the markets in which we operate are necessarily subject to a high degree of uncertainty and risk. This presentation also contains non-GAAP financial measures. You can find a reconciliation of the non-GAAP financial measures to the most directly comparable GAAP financial measures in the appendix to this presentation. 2

INVESTMENT HIGHLIGHTS Recognized Position of Leadership in a Large and Growing Market Favorable Industry Dynamics A Leading Industry Platform Poised for Growth Investing in Disruptive Solutions Strong Financial Performance Proven Management Team 3

EXPERIENCED MANAGEMENT TEAM Joe Greskoviak, President, Chief Operating Officer Patrick T. Ryan , Chief Executive Officer  30+ years of healthcare experience  30+ years of experience working with healthcare leaders and providers  Previously served as President of MedAssets’ spend and clinical resource management business (MDAS) and as  Previously served as CEO of The Broadlane Group, EVP and Chief Development Officer for The Broadlane PolyMedica Corporation (PLMD) and Physicians Dialysis Group Patricia Riskind, Chief Client Experience Officer Breht Feigh, Chief Financial Officer  25+ years of healthcare experience  25+ years of financial experience  Previously served as CFO of American Dental Partners  Previously founded PatientImpact, acquired by Press (ADPI) Ganey in 2009, and co-founded 3d Health Dr. Thomas Lee, Chief Medical Officer Dr. James Merlino, President & Chief Medical Officer,  35 years of healthcare experience; practicing physician Consulting  Previously served as Network President for Partners  17 years of experience Healthcare System and CEO for Partners Community  Practicing surgeon Healthcare, Inc.  Previously Chief Patient Experience Officer for The  Board member of Geisinger Health System and NYP / Cleveland Clinic Health System Weill Cornell Medical Center Christina Dempsey , Chief Nursing Officer Deirdre Mylod , Executive Director, The Institute for Innovation and SVP, Research and Analytics, Press Ganey  30+ years of healthcare experience  19 years of healthcare experience  Faculty for the Missouri State University Dept of Nursing  Launched the Institute for Innovation to reduce patient  Previously VP at Patient Flow Technology and VP for surgical and emergency services at Mercy St. John’s suffering and improve patient engagement 4

PRESS GANEY OVERVIEW Design the Patient Experience to Reduce History Suffering  A pioneer and thought leader in the patient experience industry with 30 years of experience  Built Company on the simple premise that “the patient voice matters” Mission  To help healthcare organizations reduce suffering and improve clinical quality, safety and the overall patient experience Strengths  An industry leader in the approximately $3.7B patient experience measurement and performance improvement solutions market  Viewed as a strategic partner to our clients  Represent healthcare providers across the continuum of care INHERENT AVOIDABLE SUFFERING SUFFERING Experienced even if Caused by defects Scale and Growth care is delivered in the approach perfectly to deliver care  Multiple drivers of sustainable organic growth GOAL GOAL Alleviate this suffering Prevent this suffering  Natural operating leverage  High revenue visibility 5

PRESS GANEY PIONEERED THE INDUSTRY AND CONTINUES TO DRIVE INNOVATION TODAY Establish Evolve Industry Thought Leadership & Innovation Market the Model Growth Over 300 C-Suite Visits (2012-2014) 2009 - 2010: Four 1985: Established by Co-Founders 2013: Census Based Strategic Acquisitions: Dr. Irwin Press & Dr. Rod Ganey Surveying  Patient Flow 2014: Compassionate Technologies Connected Care 2012: New 2013: OTS 2015: HPI  PatientImpact Management Team 2002: Develops online Acquisition: Acquisition  Data Advantage client forum  Quality Indicator Project 2014: NCC - 2015: NCC - 2014: ACA 2500 clients 2900 clients Implemented 2013: 1997: Press Ganey releases 2015: Peds 2014: DCS Introduction 2014: NDNQI 2012: Institute for One Million Patients Summit – Acquisition of Suffering Acquisition Innovation Have Spoken 50+ clients Framework 2006: CMS introduced 2012: Morehead 1992: Government begins tying patient 2015: Transparency Acquisition Summit – 140 clients experience metrics to reimbursement HCAHPS Program 30 years Unrivaled Investment of improving the patient patient experience database in innovation to address experience constitutes barrier to entry dynamic industry demands 6

PRESS GANEY’S ECONOMIC MOAT Client Relationships Thought Leadership Advisory Strength Advanced Analytics & Insights 30 Years Technology & Innovation Investment Competitive Forces 7

DRIVING CULTURAL AND OPERATIONAL PERFORMANCE Scientific Advanced Intuitive Expert Measurement Analytics Reporting Advisors • • • • Scientifically rigorous Integrated data insights Enterprise view Nationwide advisory support • • • Industry-leading High reliability analytics Drill down to service, • benchmarking database unit, physician levels Access to subject matter • Sentiment analysis experts, PhDs • • Robust data sets (CPT, Targeted improvement • VBP modeling • DRG, ICD-9) opportunities Discrete consulting • Quality measures engagements • 105 million+ surveys distributed in 2014 Patient-Centered Solutions Patient Experience / Clinical & Quality Consulting Engagement Solutions Outcomes Services   Nursing quality indicators  Patient experience Culture and engagement improvement  Patient reported outcome  Safety and high reliability  measures Physician, nurse and  Compassionate Connected employee engagement  Core measures Care 8

INDUSTRY LEADING SALES AND CLIENT MANAGEMENT TEAMS 300+ Client Facing Associates 72 Quota-Driven Sales Professionals ($18.5mm) (1) 120 Advisory Professionals ($12.4mm) (1) Geographically-based model for majority of client base 144 Account Management Supporting Clients ($9.2mm) (1) 1000+ Press Ganey Total 1. Includes salary, incentives, commissions, taxes and benefits. 9

DISTINGUISHED CLIENT BASE Deep Customer Relationships with High Level of C-Suite Connectivity ~94% average annual revenue retention (2) ~3% largest client ~8 years average revenue duration of hospital contribution (1) client relationship 99% operational effectiveness (3) 1. Represents year 2015. 2. Represents 2012 - 2014. 3. Operational effectiveness error rate calculated by dividing total errors in the collection, compilation and / or presentation of data by total requests for data. 10

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