Integration 101 Integration of new Field Service Management systems - PowerPoint PPT Presentation

Integration 101 Integration of new Field Service Management systems with existing infrastructure This slide contains ClickSoftware proprietary and Confidential Information

This slide contains ClickSoftware proprietary and Confidential Information

ClickSoftware: The Utility Market Leader 25 7Y #1 years of Consecutive largest independent pioneering product Gartner Magic field service vendor development Quadrant leader worldwide 4B+ 2-3x ~1M field service customer base professionals using engagements of competitors software every day This slide contains ClickSoftware proprietary and Confidential Information

Integrating FSM in Utility Shutdown/ Planned Work Unplanned or Construction External Pre- Fault or Emergency Works requisites Outages Work Continuously optimizing workloads and schedules all across This slide contains ClickSoftware proprietary and Confidential Information

How does FSM fit into an application landscape? Legacy Systems Order Sources Asset Work Incident CIS/CRM Management Management Management GIS Info Sources Vehicle EAI, SOA, Connectors Customer Management FSM Solution HR Demand Resource Shift Scheduling & Forecasting Planning Rostering Optimisation Mobile Work Service Travel Dispatch Management Analytics Optimisation Management Technician Service Activities Administration 5 This slide contains ClickSoftware proprietary and Confidential Information

Global Leader in Utilities This slide contains ClickSoftware proprietary and Confidential Information

How does FSM fit into an application landscape? This slide contains ClickSoftware proprietary and Confidential Information

FSM - Typical Work Process 1 CRM, EAM, TT, Events, 2 PM, IoT , … 6 4 5 3 This slide contains ClickSoftware proprietary and Confidential Information

Integration This slide contains ClickSoftware proprietary and Confidential Information

Integration Architecture Options 12 Connections n(n-1) • Point to point • The traditional approach to integration • Brittle, with single points of failure • Difficult to change • Costly and complex in the long run • ESB 8 Connections 2n • The modern way • Agile, easier to swap in/out • Integration is easier and quicker ESB • Greater flexibility • Cheaper and simpler in the long run 10 This slide contains ClickSoftware proprietary and Confidential Information

380 342 306 Number of connections for N systems 272 240 210 182 156 132 110 90 72 56 42 40 38 36 34 32 30 30 28 26 24 22 20 20 18 16 14 12 12 10 8 6 6 4 2 2 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Point to Point ESB 11 This slide contains ClickSoftware proprietary and Confidential Information

GIS OOTB Adapter Enterprise Service Bus FSM Cloud Elements Web Services Standard REST APIs SXP This slide contains ClickSoftware proprietary and Confidential Information Click Field Service Edge: Integration Options

Integration Flows FSM CRM/EAM / HR / etc. Integration Web HTTP Manager Services Engineer Personnel Create / Update Shifts Create / Update Calendar Employees FOR Shifts Non- Employee Create / Update Availability Exceptions Get Appointments / Create / WO Update Task Activity/Task Update Book Labour Scheduling for Assignment Update WO Create / Update Asset Asset Update Dictionaries Automatic Synchronization Dictionaries Create / Update Other Objects Other Objects Create / Update 13 This slide contains ClickSoftware proprietary and Confidential Information

Key Take Away This slide contains ClickSoftware proprietary and Confidential Information

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Keep It Simple and Straight 17 This slide contains ClickSoftware proprietary and Confidential Information

Meet Click Team at 18 This slide contains ClickSoftware proprietary and Confidential Information