Insights into a Multi-Modal Transport Management Centre Scott White - Executive Director, TMC 1
Transport Management Centre TMC teams manage and monitor the NSW road and public transport network 24 hours a day, seven days a week, 365 days a year to ensure it operates to maximum efficiency . Real Time Communication Road Incident Management Major Event Transport Management Multi-modal Transport Coordination and Incident Management Road Occupancy 18,000 9 76,000 13,000 13 95,000 360 Kms NSW Management Road Private Clearway Public Unplanned Major state road Motorway Occupancy and special Transport Incidents Events network Licenses Operators event tows Operators
Sydney Harbour Bridge Bus Fire • Bus fire began at approximately 5.25pm. • All northbound lanes were closed on the bridge for peak hour traffic • Road, Busses, Ferries and Trains impacted • TMC helped to clear the incident in an astounding 55 minutes.
TMC Vision “TMC exists to lead planning and coordination for the proactive real-time management of the transport network enabling seamless, safe Towards and reliable journeys for our 2056 customers” 2020 2010 2000
Transforming the TMC • Multimodal operations CHANGE • Restricted network • Multimodal situational visibility PEOPLE awareness TO BE • Manually intensive AS IS CULTURE • Improved productivity processes OPERATIONAL • Predictive • Reactive PROCESS • Modern open & • End of life systems TECHNOLOGY expandable platforms • Limited use of data • Data driven decisions
Achieving our vision Transport LEAD - Lead strategic decision making and provide direction across the transport cluster and private operators Providing incident response for transport operators through multimodal coordination, proactive tactical decision making and congestion easing Proactive Network Integrated Planning Situational Awareness Operational Decisions Information Delivery COORDINATE - Management New capabilities and supporting technology to enable Coordinated Multimodal Decision Making TMC TMC – one stop shop for proactive coordination and information exchange enabling seamless journeys Mode Operators Train Network Road Network OPERATE - Bus Operators Private Motorways Light Rail Ferry Network SYDT, NSWT, RMS & TMC STA & PBOs PMOs & RMS Transdev & TMC HCF Sydney Metro Uplift capability as Road Operator Change Implement complementary capabilities as Operators to support the TMC role as Coordinator
Multi-modal Transport Coordination PT Operators Data sources Bus Trains Metro Ferries Light Rail • Multimodal transport coordination HERE, Motorways • Automated exchange of richer operator Google, Open Data O TomTom, Hub information (SIRI) D Opal, TPA SCATS R Operational Data Real-time Exchange • Centralised data repository E • Rich data set available for customer TMC multi-modal transport coordination communications, data analytics and Transport Management Platform (TMP) prediction Proactive performance Decision support Event Planning • Communications for planned and unplanned Communications Publishing Platform (EMS) events are managed consistently • Proactive coordination and response Multimodal customer channels and services planning Customer communication channels Personalised notification Ppatform • More comprehensive customer advice Customers 7
Contract Awarded in August 2018
Our Partnership
3 Intelligent Congestion Management Platform • Single integrated platform for increased collaboration 1 5 • Multi-modal transport management and coordination • Integrating 23 transport data sources • Predictive analytics for improved proactivity 10
Improving Customer Experience …through improved Faster and more awareness of network detailed travel advice conditions …through faster detection Reduced delay time and response to incidents for road users Increase reliability for …through real-time coordination end-to-end journeys between all modes of transport … through enhanced tools to More efficient alternate manage planned disruption & travel options during predict cumulative impacts planned disruption Allows customers to …through predictive better plan their journey travel times during for the best outcomes unplanned disruptions
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