BPO Innovative, Multilingual Contact Center Solutions in Nairobi, Kenya Building Compassionate Global Connections Award-winning, Woman & Minority Owned Group of Companies Providing Language, Technology and Workforce Solutions
Akorbi’s Global Business Solutions ■ Multilingual Contact Center Solutions ■ Interpretation Solutions ■ Workforce Solutions ■ Translation and Localization Services ■ Learning Solutions ■ Technology Solutions
Akorbi Clients at a Glance
Akorbi’s Certifications Certification: Women-Owned Enterprise Certification: Small Business Enterprise Certification body: Women’s Business Enterprise National Council-SW Certification body: Women’s Business Council - Southwest Objective: Certified to conduct business as a woman-owned business. Objective: Certified to conduct business as a small business. Certification: Women-Owned Enterprise Certification: ISO 9001:2015 Certification body: SRI Certification body: North Central Texas Regional Certification Agency Objective: ISO 9001 certified staffing and translation company. Objective: Certified to perform business at the local government level as a MWBE. Certification: ISO 13485:2016 Certification body: SRI Certification: Historically Underutilized Business Objective: Certified to provide language translation and related Certification body: State of Texas as a Historically Underutilized services for the medical device industry. Business Certification and Compliance Program Objective: Certified to perform business at the state government level as a MWBE. Certification: EN 15038:2006 Certification body: Makor Management Objective: The scope of the certification includes translation, Certification: MWBE Minority Business Enterprise interpretation, language and cultural training services, and information Certification body: State of Tennessee security, including statutory and regulatory requirements for the Health Objective: Certified to perform business at the state of Tennessee Insurance Portability and Accountability Act (HIPAA). level as a Minority Business Enterprise.
Akorbi BPO Innovative Business Solutions ■ Inbound, outbound, back-offjce, language, email and chat support. ■ Locations in the U.S., Latin America, Africa and Asia to best suit your business needs. ■ 1000+ seat capacity. ■ Access to exceptional Spanish-English bilingual speakers and the ability to support over 170 languages. ■ Agents who have outstanding experience servicing U.S. consumers and an excellent understanding of U.S. cultural norms and behavior. ■ Fully redundant data and communications infrastructure. ■ Completely integrated security system, access control and cameras. ■ Integrated UPS and on-site generator systems to ensure 99.999% uptime. ■ PCI and HIPAA compliant
Multilingual Contact Center Solutions
Multilingual Contact Center Locations & Primary Languages Supported Gilbert, Arizona Dakar, Senegal Nairobi, Kenya ■ English ■ Spanish ■ French ■ English ■ Spanish ■ Arabic ■ Vietnamese ■ Afrikaans ■ Zulu ■ Portuguese - European ■ Somali ■ American Sign Language ■ Arabic ■ Somali ■ Portuguese - Brazilian ■ Berber ■ Amharic ■ Portuguese - Creole ■ Oromo ■ Swahili ■ French St. Vincent, Cape Verde ■ Hausa ■ Manding ■ Haitian & Santiago, Cape Verde ■ Fulani ■ Yoruba ■ Swahili ■ English ■ Portuguese ■ Somali ■ German ■ Brazilian Portuguese ■ Arabic Santo Domingo & Santiago ■ Spanish ■ Portuguese Creole ■ Kinyarwanda Dominican Republic ■ French ■ Kirundi ■ Spanish ■ English ■ Wolof ■ French ■ Haitian Creole Cartago, Colombia ■ Spanish ■ English
Our Global Locations FULL TIME EMPLOYEES AND STRATEGIC PARTNERS BPO hubs full time employees strategic alliances
Kenya Demographics Estimated Population: 52.57 million • 55-64 years: 3.92% • 15-24 years: 19.15% • 65 years and over: 3% • 25-54 years: 33.91% Labor Force: 19.6 million (2017 est.) Founded: Independence from the United Kingdom in 1963; Unitary presidential constitutional republic Kenya politically stable: Since independence in 1963, Kenya has maintained politically stability Population Area: 49,364,325 million population; 580,367 sqkm ( 224,081 sqmi) Literacy Rate: 78.73% Official Languages: English; Swahili Currency & Time Zone: Kenyan shilling (KES); UTC+3 (EAT)
Kenya Economics GDP: projected to grow by 6.0% in 2019 and 6.1% in 2020 Total GDP per capita: $1,711 per capita GDP by sector: • agriculture: 34.5% • industry: 17.8% • services: 47.5% (2017 est.) Key Industries: Labor force by occupation: Key Industries agriculture, forestry, fjshing, mining, manufacturing, energy, tourism and fjnancial services ( https://oec.world/en/profjle/country/ken/#Exports ) • agriculture: 61.1% • industry: 6.7% • services: 32.2% Nairobi Stock Exchange: the leading securities exchange in East and Central Africa and the fourth largest in Africa in terms of trading volumes
Nairobi, Kenya Geographical & Travel Info ■ Nairobi is one of the continent’s biggest air travel hubs. ■ Hosts the Jomo Kenyatta International Airport (NBO) with direct fmights to Nairobi from New York. ■ South Africa’s air infrastructure is 10th in the world ■ 7 hour time differential from EST
Additional Facts - South Africa
Additional Facts - South Africa
Connect With Us Ralph Bonaduce President of Akorbi BPO LLC (t): 214-256-9222 ext. 8398 (e): rbonaduce@akorbi.com Connect With Us Online www.akorbi.com @akorbiUS Akorbi @akorbi
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