Implementing the CMMI within an Information Technology (IT) Organization March 2005
AGENDA • Organization Overview • Information Technology (IT) Diversity • SEI CMMI IT Sponsorship • Information Technology Process Group (ITPG) Structure • Corporate Level ITPG Responsibilities • SBG Level ITPG Responsibilities • Sharing Best Practices • Tailoring the CMMI for the IT Environment • Incorporating Six Sigma Concepts • Digitizing Processes - PI Focus is on Data • Data Collection - Organizational/SBG Level • Automated Reporting - eProject & Business Objects • Metrics are Defined in Detail • Appendix 2 HONEYWELL - CONFIDENTIAL File Number
Organization Overview • Honeywell…. - employs over 100,000 people in 95 countries. - is a diversified technology and manufacturing leader of � aerospace products and services � control technologies for buildings, homes and industry � automotive products � power generation systems � specialty chemicals � fibers, plastics and advanced materials - is organized into 4 Strategic Business Groups (SBGs) and Corporate - includes multiple sites within each SBG Honeywell products touch the lives of most people everyday 3 HONEYWELL - CONFIDENTIAL File Number
Information Technology (IT) Diversity Honeywell IT is includes both applications and infrastructure - Applications � Commercial off the Shelf (COTS) packages � ERP solutions - Infrastructure � servers, mainframes All Honeywell IT sites have achieved the equivalent of SEI CMM Level 3 using an � desktops, workstations internal progress assessment approach � Security � Telecommunications - Project Size (typically) � support - under 40 to 100 hours and includes customizations, upgrades, break-fix work � small projects - over 100 hours � large projects - over 400 hours - Majority of development is outsourced 4 HONEYWELL - CONFIDENTIAL File Number
SEI CMMI IT Sponsorship . Sponsorship is at all levels of the IT Corporate IT CIO organization from the CIO to the site directors and managers. This enables key common processes to be established at the highest level of the Vice President Corporate IT organization. It also ensures that the IT CMMI initiative is part of the organizational goals. SBG IT Leadership IT Site Managers / Directors 5 HONEYWELL - CONFIDENTIAL File Number
Information Technology Process Group (ITPG) Structure Corporate Corporate Appraisal Appraisal Level ITPG Level ITPG Team Team Lead Lead An ITPG exists at both the 7 SBG Level 7 SBG Level Corporate and SBG Levels ITPG Teams ITPG Teams Site Level ITPG Site Level ITPG Site Level ITPG Site Level ITPG Site Level ITPG Site Level ITPG Site Level ITPG Site Level ITPG Member Member Member Member Member Member Member Member Canada/Mexico EMEA* US Canada/Mexico Asia Pacific EMEA* US Asia Pacific Each site has representation on the SBG level ITPG * EMEA- Europe, Middle East, Africa 6 HONEYWELL - CONFIDENTIAL File Number
Corporate Level ITPG Responsibilities . Corporate Level ITPG Lead Corporate Level ITPG Lead • Creates Corporate level standards • 1 FTE (Full-time employee) • Process Improvement Plan • Reports to the VP of Corporate IT • Metrics Scorecard • Tailors the CMMI for IT • DFSS training • Trains the SBG level ITPG Leads • Co-source (SAM) process • Develops Corporate Metrics • IT Appraisal Process • Runs the Corporate Metrics program • Performs PPQA reviews on • Holds monthly ITPG Lead team meetings Corporate level processes • Mentors SBG Teams • Leads Appraisal Team for Honeywell • Sets basic expectations for SBG IT processes 7 HONEYWELL - CONFIDENTIAL File Number
SBG Level ITPG Responsibilities 7 SBG Level 7 SBG Level ITPG Teams ITPG Teams Site Level ITPG Site Level ITPG Site Level ITPG Site Level ITPG Site Level ITPG Site Level ITPG Site Level ITPG Site Level ITPG Member Member Member Member Member Member Member Member Canada/Mexico EMEA* US Canada/Mexico Asia Pacific EMEA* US Asia Pacific SBG Level ITPG • tailors the Corporate IT recommendations to their specific needs • establishes common processes for the SBG sites • trains the organization in the new processes • performs site level PPQA reviews • prepares for appraisals • collects and uses corporate and SBG level metrics • creates Process Action Teams to address process improvement action 8 HONEYWELL - CONFIDENTIAL File Number
Sharing Best Practices . Common training - Corporate ITPG trains the SBG Leads Corporate ITPG enables the sharing of best practices through organizational- wide ITPG meetings and website Corporate Metrics Program provides insight and visibility into best practices Corporate PPQA Program across the organization also provides visibility into best practices 9 HONEYWELL - CONFIDENTIAL File Number
Tailoring the CMMI for the IT Environment . • PM representation • Corporate process on ITPG required Management (PM) M) • Corporate co-source • Processes address team supports the Project Project Management C C process with PPQA, o o Institute (PMI) metrics and training - - s s concepts o o • Co-source team u u • Organizational training r r c c member on ITPG gives an overview of i i n n teams g g the Project Ma Management Book Of Knowledge (PMBOK) IT CMMI IT CMMI • SSP representation Initiative Initiative • CMMI based on ITPG required processes helped Six Sigma Plus • Use of SSP tools Sarbanes-Oxley HON meet SOX built into the CMMI requirements processes • SOX representation (SSP) • SSP develops and (SOX) required on ITPG maintains the SSP teams training materials • CMMI processes and toolset Sa address SOX • SSP tools helped to requirements satisfy DAR and TS Process Areas Collaboration with potentially competing initiatives - Collaboration with potentially competing initiatives - the CMMI is the CMMI is not the only bible for Process Improvement not the only bible for Process Improvement 10 HONEYWELL - CONFIDENTIAL File Number
Incorporating Six Sigma Concepts . Project I mplement Design Test Requirements I nitiation Planning Test scripts Quality and turnover checklist Requirements Document Test scripts and metrics Business Case Lessons Learned Statement of Work Plan Robust Design Document Peer Review Checklist Project Initiation Form PPQA Checklist Numerical evaluation of metrics Project metrics workbook Project metrics analysis Lessons Learned Project Schedule Project metrics analysis PPQA and Project defect analysis Peer Review Historical data Requirements analysis PPQA review Phase gate review Voice of the customer (QFD) Measurement Risk Assessment Phase gate review Charter Project Metric Analysis Statistical Analysis methods System Thought Map Evaluation Peer Reviews Functional Map Questionnaire Test Coverage PPQA review DOE MSE and sampling Phase-gate review Design for Reliability & Analysis Direct Observation Defect Analysis Process Maps Design for testability FMEA Value Proposition Design for Lean Value Stream map Strategic FMEA FMEA analysis Project Launch Process Block Diagram: Prototyping Project - Functional Map - Design FMEA C&E matrix Mistake Proofing SPC Variation analysis MSE QFD IT Six SEI Graphical methods DFSS Sigma CMM Data Modeling Tools Tools Tools Functional maps Voice of the Metrics Scorecard Customer Side Benefit - Most TS and DAR requirements can be met if these tools are used effectively 11 HONEYWELL - CONFIDENTIAL File Number
Digitizing Processes - PI Focus is on Data The focus of the SEI CMMI processes is on • collecting • understanding and • using data data • project data project data • • quality data quality data • • testing data testing data • • six sigma data six sigma data • NOT just creating paper 12 HONEYWELL - CONFIDENTIAL File Number
Data Collection - Organizational/SBG Level . Automate Automate Appraisal Results Data Collection Data Collection Product Quality Defects Project Management Metrics Cost Schedule DEFECT METRICS Process PPQA review defects Test defects Evolve the metrics Evolve the metrics Peer Reviews Defects Use the data Use the data Organizational Metrics Database Other Metrics Schedule impact of change eProject or MS Project 2003 Enterprise Edition Cost impact of change Total number of changes Status of changes on a project Cause of changes -organizationally 13 HONEYWELL - CONFIDENTIAL File Number
Automated Reporting - eProject & Business Objects . Open Issues (High Priority) Project Overview / Budget # Med ____ # Low____ Project Name : G/Y/R Issue Topic Assignee Age Due Date Key Contact : SBG: SBU: Project Desc.: Open Risks (High Priority) # Med ____ # Low____ Project Category : Desc.: In AOP Y/N: G/Y/R Risk Topic Due Date Impact Type Prob PL. Spend To Date : $ Status: Project Budget : Act. Spend To Date : Planned Start Date : Planned End Date : Project Manager : Project Milestones Planned vs Actual Tasks / Schedule Re-Plan Count : # Change Requests: Dollars Associated: Milestone Name Due Date Actual End Date Completed Y/N Project Initiation Requirements Management Development Implementation Green = Meeting Objective Yellow = Missing Objective > 10% and < 20% - Calculation must be between .80 and .90 Red = Missing Objective > 20% - Calculation must be less than .80 14 HONEYWELL - CONFIDENTIAL File Number
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