ISO 9001 | ISO 20000-1 | ISO 27001 | CMMI DEV | CMMI SVC | NIST 800-171 www.itgonline.com 703-698-8282 1984 - 2020 1984 - 2020 2745 Hartland Rd, Falls Church, VA 22043
Our History 2001 - 2005 ISO 9001 | ISO 20000-1 | ISO 27001 | CMMI DEV | CMMI SVC | NIST 800-171 Business Model Bu 1990’ S Change Ch Awarded and Begin best practices Implemented 1984 implementations; IRS 2014 Navy’s Small Business Partner Founded, Procurement Change of Management Struct cture of the Year 2008 Maryland System (APADE) New executive management to Corporation One of the first focus on growth and operational 1999 2011 organizations to structure Department of achieve ISO 9001, ISO New Business Unit Ne Treasury Small 20000-1, ISO 27001, Quality Standards and Business Parter and CMMI credentials Performance of the Year 2 2009 2005 2013 Late 1990’s Business Model Bu 2017 1984 -1987 Developed Ch Change New Business Unit Ne Bu Business Model Ch Change Business presence globally Pursue and secure VTC Systems Unix and Mainframe SI Awarded and volumes triples with technical large ADPE, IDIQ’s implemented P-Card from 2014 specialists and processing system: enigneers Citibank Broker of Obligations and Transactions (Box) 2003 New Business Unit Ne Adaptive Technologies www.itgonline.com 703-698-8282 1984 - 2020 1984 - 2020 2745 Hartland Rd, Falls Church, VA 22043
ITG Overview Experience People Small business of under 150 employees: average ISO 9001 | ISO 20000-1 | ISO 27001 | CMMI DEV | CMMI SVC | NIST 800-171 Over 30 years of experience partnering with tenure exceeds 7.5 years, with approximately 3% commercial customers and the Federal government annual turnover We have built repeat customers through excellent We invest in employees through annual educational service and support stipends, in-house training, and monthly vendor training on new technologies Strong infrastructure with headquarters and National Support Center in Falls Church, VA closely located to Focus on reinvesting in organization and our engineering, repair, logistics, and warehouse in restructuring policies to ensure benefits address Merrifield, VA employee needs 3 ITG’s quality policy, “the customer will be satisfied” is 365 / 7 days a week US-based call center reliably our business philosophy answers calls within less than 15 seconds Process driven approach is implemented through Strive to outperform and deliver on promises with a CENTRE, our ERP solution, developed to meet 99.08% achievement of SLAs for repair and 99.73% customer, employee, and compliance needs for response Quality, service and security demonstrated by Consistent customer satisfaction rating exceeding certifications: ISO 9001:2015, ISO 20000-1:2011, ISO 97% for over 10 years and quick response to issue 27001:2013 and consistent maintenance of CMMI- resolution and prevention SVC and CMMI-DEV at Maturity Level 3 Deliver Quality www.itgonline.com 703-698-8282 1984 - 2020 1984 - 2020 2745 Hartland Rd, Falls Church, VA 22043
ITG Business Units ISO 9001 | ISO 20000-1 | ISO 27001 | CMMI DEV | CMMI SVC | NIST 800-171 IT SERVICE MANAGEMENT VALUE ADDED RESELLER ASSISTIVE TECHNOLOGIES 4 UNIFIED COMMUNICATIONS CONSULTING SERVICES SOFTWARE DEVELOPMENT ENTERPRISE WIRELESS RFID ASSET MANAGEMENT MANAGED PRINT SERVICES SERVICES www.itgonline.com 703-698-8282 1984 - 2020 1984 - 2020 2745 Hartland Rd, Falls Church, VA 22043
IT Service Management ISO 9001 | ISO 20000-1 | ISO 27001 | CMMI DEV | CMMI SVC | NIST 800-171 ITG has a US US-ba based d centralize zed d service Dedicated in-ho De hous use e experienc nced and • ce certified Tech chnica cal Acco Account Managers s desk and di de dispa patching suppor pport center to handle service requests and incidents Subject Matter Experts to respond Sub • and resolve our customers’ IT needs well within the expected SLA 5 Over Ov r 4000 local engi gineers rs and • technical specialists located across three continents Support over 450,0 Sup ,000 conf nfigur uration n • items at 1,250 national locations and it 130+ global sites www.itgonline.com 703-698-8282 1984 - 2020 1984 - 2020 2745 Hartland Rd, Falls Church, VA 22043
Value Added Reseller Premier, small business VAR with proven ability to consistently meet delivery expectations We have hi highl hly t traine ned p personne nnel , ISO 9001 | ISO 20000-1 | ISO 27001 | CMMI DEV | CMMI SVC | NIST 800-171 de defi fined d pr proc ocesses , and und underlying ng ITG G integrates and pr provide des hardware syst sy stems s to consistently exceed our and software solutions from ov over 1400 customers’ expectations by managing manufacturers . ma product provisioning until final acceptance and delivery. 6 We offer wa warranty services with customized solutions including: multi-ve mu vendor war arran anty y • ma manageme ment , ability to maintain devices well past • OEM warranties, and secure asset recovery. • www.itgonline.com 703-698-8282 1984 - 2020 1984 - 2020 2745 Hartland Rd, Falls Church, VA 22043
Unified Communications Experts in design, configuration, and deployment of secure VTC solutions We have designed and de depl ployed d mo more th than ISO 9001 | ISO 20000-1 | ISO 27001 | CMMI DEV | CMMI SVC | NIST 800-171 2,000 2,000 VTC sui uites in multiple DoD and civilian ITG’ G’s Unified Communications Gr Group is agencies a fu full-se service ce audio visu sual integrator Room Design & Installation • with an emphasis on se secu cure video VTC Warranty Management • tel telec econfer eren encing system tems VTC Systems Maintenance & Support • 7 Installation Finished Product ITG is the only Integrator authorized by the U.S. State Department to manage the chain of custody for ITAR regulated Secure VTC to U.S. Allied Forces www.itgonline.com 703-698-8282 1984 - 2020 1984 - 2020 2745 Hartland Rd, Falls Church, VA 22043
Enterprise Wireless Services Design Flawlessly, Implement Once An Analyze » Desi sign » Deploy » Support ITG G Netwo work & Enterprise Sy Systems ISO 9001 | ISO 20000-1 | ISO 27001 | CMMI DEV | CMMI SVC | NIST 800-171 Conduct Pre and Post Install Wireless • NES@ITGOnline.com Surveys Design and Deploy Indoor & Outdoor • Wireless Services Maximize Signal Coverage, Optimize • Number of Wifi Access Points Minimize Cost of Implementation • 8 Centralize Wireless LAN Management • System Video and Voice Grade Data Quality • Execute Test Plans to Verify Performance • Specs Simplify Maintenance • 24x7 Call Center • www.itgonline.com 703-698-8282 1984 - 2020 1984 - 2020 2745 Hartland Rd, Falls Church, VA 22043
Assistive Technologies Proven, leading provider of products, training, and support for adaptive solutions ISO 9001 | ISO 20000-1 | ISO 27001 | CMMI DEV | CMMI SVC | NIST 800-171 We We offer a full suite of accessibility ITG has trained thousands of end users on how to effectively use assistive technologies in so solutions s for the government and private mainstream environments as well as hundreds se sect ctor incl cluding of IT personnel in how to support these solutions in the workplace. education and simulation on a variety of • industry IT environments 9 product training on a wide range of Assistive • Technologies support on adaptive technology • needs assessment regarding disability and • technology www.itgonline.com 703-698-8282 1984 - 2020 1984 - 2020 2745 Hartland Rd, Falls Church, VA 22043
Management Consulting Services Practical solutions to develop and reengineer business processes, introduce quality controls, and improve security ISO 9001 | ISO 20000-1 | ISO 27001 | CMMI DEV | CMMI SVC | NIST 800-171 Consulting services expertise wi with em emphasis on per erformance e managem emen ent, t, co compliance ce, and proce cess ss improvement 10 ITG’s consulting practice focuses on quality, risk, We have assisted over 150 companies security, IT service management, project successfully implement programs to improve management, and software development business practices. solutions Frameworks supported include ISO 9001, ISO ITG has helped our clients achieve certifications 20000-1, ISO 27001, CMMI for Services, CMMI and appraisals for multiple standards and for Development, Lean Six Sigma, and NIST 800- models 171 and CMMC www.itgonline.com 703-698-8282 1984 - 2020 1984 - 2020 2745 Hartland Rd, Falls Church, VA 22043
Software Engineering Software products and engineers to develop custom software solutions ISO 9001 | ISO 20000-1 | ISO 27001 | CMMI DEV | CMMI SVC | NIST 800-171 ITG G develops robust, reliable, and scalable Software development projects include solutions so software so solutions s usi sing the latest st tools s ranging from simple data interfaces to entire corporate ERP applications an and technolo logie ies 11 Developing the product on time, within budget and in compliance with CMMI guidelines are the key objectives of any project undertaken by ITG www.itgonline.com 703-698-8282 1984 - 2020 1984 - 2020 2745 Hartland Rd, Falls Church, VA 22043
Recommend
More recommend
