IMPLEMENTATION OF NATIONAL DIGITALISATION PLAN IN MALAYSIA KONVENSYEN PENTADBIR ICT 2018 UNIVERSITI TUN HUSSEIN ONN MALAYSIA 26 APRIL 2018
CONTENTS CURRENT PUBLIC SERVICE TRANSFORMING PUBLIC 03 01 LANDSCAPE SERVICE DELIVERY IMPACT ON PUBLIC SERVICE MALAYSIA’S INITIATIVES 04 02 TOWARDS DIGITALIZATION DELIVERY 2
Presentation Sub topic 01 CURRENT PUBLIC SERVICE LANDSCAPE Continue ……
CURRENT PUBLIC SERVICE LANDSCAPE EXPERIENCING VUCA WORLD AS THE NEW NORMAL Disruptive Processing Technologies Anywhere/Everywhere 04 03 01 02 Digital To The Core Ambiguous Complex Volatile Uncertain Hyperconnected Shift In Economic Climate Change & Rapid Urbanisation Global Power Resource Scarcity Demographic & Technology Policies & Regulations Social Change Breakthrough Source: http://www.pwc.co.uk/issues/megatrends.html
Presentation Sub topic IMPACT ON PUBLIC 02 SERVICE DELIVERY Continue ……
IMPACT ON PUBLIC SERVICE DELIVERY NAVIGATING THE VUCA WORLD “ In today’s era of volatility, there is “ no other way but to re-invent. The 02 Under Standing only sustainable advantage you Empathy & sensing can have over others is agility, that’s it. Because nothing else is 03 Clarity sustainable, everything else you create, somebody else will Option & replicate ” Recommendations Digital To The Co re JEFF BEZOS, AMAZON FOUNDER 01 Vision Clear direction 04 Agility Adaptive to rapid change
Presentation Sub topic 03 TRANSFORMING PUBLIC SERVICE DELIVERY Continue ……
TRANSFORMING PUBLIC SERVICE DELIVERY TRANSITIONING TO DIGITAL SERVICE DELIVERY “ “ You can’t delegate digital transformation for your company … you and your executives have to own it! Executives need to engage, embrace and adopt new ways of How your businesses/services respond working with the latest and to Digital Technologies Trend emerging technologies ” How an organization implements BARRY ROSS, CEO AND CO- technologies together with strategy, FOUNDER, ROSS & ROSS 02 INTERNATIONAL talent management, structure and leadership How an organization instills a digital culture where digital data is at the core Source: http://sloanreview.mit.edu/article/digital-maturity-not-digital-transformation/ (4 April 2017)
TRANSFORMING PUBLIC SERVICE DELIVERY INNOVATING DIGITAL PUBLIC SERVICE DELIVERY “ Change is the law of life and those “ who look only to the past or present are certain to miss the future ” 03 03 02 02 IM IMPACT PACT INTEG INT EGRA RATIO TION 01 01 INTELLIGENCE INTELLIGENCE (VA (VALUE E (ORGANIZATIO (ORG ANIZATIONAL AL (MEANINGFUL (MEANINGFUL CR CREATIO EATION) STRUCTU ST RUCTURE RE & & JOHN F. KENNEDY INSIGHTS) INSIGHTS) CAPABI CA PABILITIES ITIES) Digital technologies Customer value an Digital technologies bring greater yielding unprecedented organization can bring by “ “ The measure of intelligence is connectivity between amounts of data about the leveraging digital the ability to change ” people and/or business/service technologies processes ecosystems ALBERT EINSTEIN (e.g. – competitiveness, (e.g, - data sharing, (e.g. - business effectiveness, shared services, intelligence, data analytics, satisfaction, happiness) collaboration, design thinking, business governance) scenarios) Source: www.europeanbusinessreview.com, 23 Sept 2016
TRANSFORMING PUBLIC SERVICE DELIVERY UNDERSTANDING MALAYSIAN DIGITAL GOVERNMENT EVOLUTION TRANSFORMATION Using online services to create Developed Nation opportunities via public participation DYNAMIC Top 20 nation in economic development, social TRANSACTION advancement & innovation Using online services to do transaction FLUID INFORMATION Using government website DIGITAL to get information GOVERNMENT eGov 3.0 eG .0 STATIC eGov 2.0 eG 2.0 eGo eGov 1.0 1.0 Internet of Internet of Internet of Internet of Information Processes People Things 1995 2007 2015 -2020 2050 PRODUCTIVITY + EFFICIENCY+ OPENNESS + TRANSPARENCY + INCLUSIVENESS
TRANSFORMING PUBLIC SERVICE DELIVERY ICT VISION More sophisticated Vision 2020 citizen needs Eleventh Citizen Malaysia Plan CHALLENGES engagement DRIVERS Technology trends High expectations & disruptive from the younger technologies generation Change in technology, Digital Industry culture and demography Based Economy
Presentation Sub topic MALAYSIA INITIATIVES 04 TOWARD DIGITALIZATION Continue ……
MALAYSIA INITIATIVES TOWARD DIGITALIZATION PUBLIC SECTOR ICT STRATEGIC PLAN 2016 – 2020 5 STRATEGIC THRUSTS BASIC PRINCIPLES 1 CONSOLIDATED PROFESSIONAL & 7 ENABLING ENABLING DIGITAL CAPABLE HUMAN SERVICES ECOSYSTEM CAPITAL ECOSYSTEM 5 2 DIGITAL ICT STRATEGIC DYNAMIC & THRUSTS GOVERNMENT DATA COLLABORATIVE DRIVEN ICT GOVERNMENT GOVERNANCE BASIC 7 PRINCIPALS OPTIMIZATION OF 4 SHARED SERVICES AND CYBER 3 SECURITY
EA - ENABLING ECOSYSTEM FOR DIGITAL DELIVERY How an organization instills a digital How your business responds to 3 1 culture where digital data is at the core? digital technologies trend? How an organization implements 2 technology together with organizational structure & governance? • Business Architecture (innovative end-to-end services) ENHANCING SERVICE DELIVERY • Information Architecture WITH CITIZENS AT THE CENTRE (information/data sharing) http://1govea.mampu.gov.my 1. Reducing bureaucracy • Application Architecture (eliminate 2. Improving delivery process to redundancy and leverage integration) increase responsiveness 3. Leveraging data to enhance • Technology Architecture outcomes and lower costs (consolidated robust technology 4. Expanding outreach of services solution & private cloud) 5. Increasing accountability (transparency and outcomes)
MALAYSIA INITIATIVES TOWARD DIGITALIZATION PUBLIC SECTOR ENTEPRISE ARCHITECTURE (1GOVEA) INFO INFO Enterprise architecture is a structured approach used to define an organisation across different domains . It is often used as a practice to help transform the organisation through understanding, reconciling and planning across the Business, Data, Application and Technology domains.
MALAYSIA INITIATIVES TOWARD DIGITALIZATION Public Services Delivery Digitalisation Plan DIGITAL 6 DIGITAL INTEGRATED, DATA DRIVEN CAPABILITY LEGISLATIVE SERVICE SERVICE T1 T 4 INCLUSIVE T 2 DIGITAL T 3 AND & CAPACITY T 5 T 6 Str trate tegic gic DELIVERY BRANDING, AND SECURED SERVICE GOVERNANCE BUILDING SYSTEM Thr hrus usts ts PUBLICITY & DIGITAL DELIVERY OUTCOME PROMOTION SERVICES OPTIMISATION 13 3 Strategies 2 Strategies 2 Strategies 2 Strategies 2 Strategies 2 Strategies Str trate tegies gies 29 4 Program 4 Program 7 Program 4 Program 5 Program 5 Program Prog ograms ams 93 24 Activities 21 Activities 11 Activities 13 Activities 12 Activities 12 Activities Activ Ac tivities ities PUBLIC SECTOR CYBER SECURITY FRAMEWORK (RAKKSSA) SECURITY AUDIT PROTECT RESPONSE PROCURE RECOVER ENFORCE DETECT IDENTIFY
MALAYSIA’S INITIATIVES TOWARD DIGITALIZATION EXPERIENCE - DRIVEN PUBLIC SERVICE Consolidated And Secured Network Government Shared Services MAMPU as Public Sector Digital Anytime, Anywhere Government Omni Channel Leader 06 Cost Optimization 05 Towards cashless 04 society Information sharing hub 03 Open data crowdsourcing 01 02 Data driven decision making Help achieving Access to service delivery seamless excellence online services
MALAYSIA INITIATIVES TOWARD DIGITALIZATION DYN YNAMIC AMIC & & COLLABORA COLL ABORATIVE VE 4 DIGITAL GOVERNMENT INITIATIVES ICT CT GO GOVE VERN RNANCE ANCE OPTIMISATION O OF F 1 SHARE ARED D SERVI VICE CES 3 CO CONSOLI LIDATED D & CYBER & CYBE R • Public Sector ICT Strategic Plan DI DIGITAL AL SERVI VICE CES SECU CURI RITY Y • Government Service Delivery • Public Sector Data Center (PDSA) Digitalisation Plan • Government Online • Integrated Government • Public Sector Enterprise Services Gateway(GOSG) Telecommunication Network (1Gov*Net) Architecture (1GovEA) • MalaysiaBiz DATA A DRI DRIVE VEN • Unified Government Communication • Collaborative Strategic with 2 GOVE VERN RNMENT • 1Malaysia One Call Center Collaborative Services (1GovUC ) Stakeholders (1MOCC) • Government Public Key Infrastructure • Policies & Guidelines • Government Mobile (GPKI) • Government Data Application Gallery • Public Sector Cyber Security Framework Optimization Transformation (GAMMA) (RAKKSA) Services (GDOTS) • Digital Document 5 • Compliance to International Security i. Public Sector Big Data PROFE FESSIONAL AL & & Management System Standard CAP CAPABLE ABLE HUMAN AN Analytics (DRSA) (DDMS) 2.0 CAP CAPITAL AL • Malaysian Public Sector Business Process ii. Public Sector Open Data Digital Tools (MyISMS) & Business (DTSA) Continuity Management Systems (BCMS) • Government Information • Digital Government Competency • Cyber Security Development Project Sharing Hub (myGDX) & Capability Readiness (CSDeP) (DGCCR) • Malaysian Information Security, • Capability Development Governance, Risk and Compliance Roadmap for ICT Scheme (MyISGRC) Personnel (CDR)
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