Wellbeing and Mental Health Network Using online mental health services to support young people #goodyouthworkworks
Italia Jensen – Youth Participation Manager italia.jensen@themix.org.uk
During our time today … 1. Introduce The Mix; why we exist, what we do and how we do it. 2. How The Mix could support you in your work. 3. Questions 4. First – Quiz. CONTINUED OVERLEAF …
Why do we exist? There has been unprecedented change in world of young people since 2012 with austerity and the rise of technology • There 12 million YP in UK aged 11-25. • 1 in 10 feel don’t know anyone who really cares about them (Prince Trust 2017) • Youth unemployment is three times higher than other age groups (ONS Labour Market Stats Oct 2015) • £600m pa withdrawn from youth services (NYA Cuts Watch 2017) • 1 in 4 suffer from anxiety and depression (NHS Digital 2018) • UK has the highest rate of self-harm in Europe with 400 in 100,000 affected (Univ of Leeds, MHF) • 590 suicides among under 25s in 2017 (ONS 2018)
We are The Mix The Mix listens, answers questions and makes connections for under 25s. We provide free, anonymous help on everything in the young person’s life with a particular focus on supporting mental health. OUR PURPOSE The Mix helps young people to challenge the things that stop them thriving in their lives.
Our values & mission • We are empowering We support young people to speak out, to take part and to take control of their lives. • We are non-judgemental We do not criticise and we do not blame. • We are inclusive We welcome all young people whatever their background or circumstances. • We are connectors We use technology to bring young people together and connect them to peers & experts. • We are brave We talk about everything to reflect the real lives of young people. OUR VISION OUR MISSION To create a world in which the ups and downs of being young To be the first place any young person turns for help or are accepted and celebrated information they need to thrive
What we do The Mix works through the digital, social and mobile channels used by young people Helpline – A Freephone telephone & web chat Expert information - Over 2,000 articles and videos helpline open from 4pm to 11pm offering developed with young people and experts listening support and onward access to specialist services. Telephone counselling service – A free Group chat - A nightly moderated live chat groups telephone counselling service offering eight where young people receive support from their peers. sessions to support psychological wellbeing of young people Training and volunteering – accredited training Peer community – An online moderated peer and digital social action opportunities community designed to help young people to work through issues and support resilience. Crisis messenger – 24 hour support for crisis and wellbeing via text.
Services offered by The Mix Social impressions 7,000,000 Our cost Social subscribers Social Social media & UGC 92,000 per intervention is just Expert online 50p content Online information Moderated discussion boards 2,895,000 We reach Digital 3 million Live chat young people Crisis, listening & signposting every year 34,000 Multichannel helpline Phone & chat 121 support Mobile 1500 counselling
Demographics – Channel performance Tech & social media, 3% On the helpline- main issue of calls (Jan16-Jun16) Travel, 3% Bullying, 4% Content accessed Housing, 5% on The Mix Mental health, Suicidal Finding Pregnancy, 31% Intent, 5% Accommodati Drink & drugs, 5% Self-Harm, on, 16% 6% 6% Skills & Depression, Mental Health volunteering, 7% and 5% Wellbeing, 13% Money, 8% Your body, 6% Relationships Feelings and Violence & , 8% Emotions, safety, 7% Sex & 13% Homelessnes relationships, Suicidal s, 8% Money, 8% 13% Ideation, 11% Work & study, 9% Discussion boards % of live chats where issue Health and wellbeing… 27% mentioned Sex and relationships 22% Crime and safety Drink and drugs 18% Travel & Lifestyle Housing Home, law and money 7% Drink & Drugs Student 5% Body Issues Work and volunteering 5% Sex & Relationships Work & Study Other sub forums 16% Mental Health 0% 20% 40% 0% 20% 40% 60% 80% 100%
Top op Ten en Ar Artic ticles les Top op Ten en Video ideos Age of consent – 48,162 page views Bondage for beginners – 645,063 views 1. 1. Jobseeker’s Allowance – 44,036 page views How to give a hand job – 561,092 views 2. 2. Foreskin Problems – 34,429 page views Showing him my scars – 490,357 views 3. 3. Coping with comedowns – 33,120 page views Self-harm: going to A&E – 319,941 4. 4. White spots on my penis – 29,693 page views Learning to drive: car essentials – 218,063 views 5. 5. MDMA – 28,881 page views Job interview body language – 163,736 views 6. 6. How can I find a job? – 25,591 page views Embarrassing sex accidents – 141,095 views 7. 7. I can’t survive on statutory sick pay – 25,109 page views Porn vs reality – 122,996 views 8. 8. If caught with drugs – 23,210 page views Self-harm: interview with a doctor – 104,159 views 9. 9. Coke comedown symptoms – 22,771 page views. University and college survival guide: freshers’ week – 10. 10. 86,546 views CONTINUED OVERLEAF …
Who we work with
Our place in the youth sector Virtual Face to Face GPs Schools CAHMS Local National
The Youth Year Relationship, sexuality & sex Mental Health Housing Your Body Academic Holidays Drink & Drugs Work & Study Money Multiple & Other Relationship advice – breakups (Val Day) 16 days of action Sexual health Quitting LGBT history against Domestic week (12 th -18 th ) violence day (25 th ) (smoking) Month Alcohol Suicide Coming out Aids Day (1 st ) International Awareness Dieting/ Diet Sexual health & prevention day Father’s Day Mother’s Day Day (11 th ) (STIs) Youth Day Week (14-20 h ) fads abuse awareness (10 th ) week 1 st -7 th ) Festive conflict Friendship Day Against homo/ Bullying Student Self care week Blue Monday is Eating Disorders No Smoking Day (families & World Health (‘ ooohh friends’) transphobia day Gay Pride month prevention loans (18 th ) bollocks Awareness week (9 th ) partners) Day (7 th ) (17) 7th 22 nd International Body image Anti-bullying Mental health St. Pats Day. Depression FE/HE (uni) Fresher's week World mental Festive Excess Time to talk (first masturbation spike on The Mix (summer week (18 th ) Drinking (alcohol & health day (10 th ) preparation & making friends awareness Thursday) month safe sex) (17 th ) pressure) week Stress Frugal /reduce Self Harm Off to work (no Exam results, Home sick / Financial Aid Festive Mental health Men’s health Waiting for awareness day ISAs restarting spending (post Awareness Day appeals & longer at school) Hate course) awareness spending (2 nd Nov) results (worry) week (16 th ) week (tbc) Xmas) (Saving) (1 st ) retakes month Young carer’s Student finance & Student housing Football season Back to School Xmas build up / holiday volunteering & jobs Apprenticeship School finishes Exam stress volunteer weeks deposit day (28 th ) kick off week (14 th ) (22 nd ) repayments Day of Men’s Health New year Black History Safer Internet Int. Woman's London Holidays – home & away Exam revision Volunteer’s week Democracy (YP Awareness Advent resolutions Day 9th Day (8 th ) Marathon (24 th ) Month focus -15 th ) month Self- Fireworks Carer’s Christmas.. Valentines Social media improvement Festivals Halloween (wink wink) Dry January Easter (date changes) month Week (6 th ) duh Day (relatio month night Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Autumn Winter Spring Easter Summer Summer Holidays half term Holidays half term Holidays half term OTHER/ NOTES: • Bank Holidays – More difficult to access youth services on the ground (GUM clinics, Pharmacy – for Pills etc) • YM = Young men target / YF = Young female focus / YP = young People
What are the benefits to young people? Choice Early Holistic Shared Signposting Crisis support intervention information experience Reach Outreach A clear Informing through a support Support from 121 listening choices on single, journey for & counselling peers any subject trusted brand young people Impact Young people act on their issues
Our Impact We have 4 million unique users worldwide: 3 million were young people under 25 in the UK. Positive change • 84% said they would make a positive change as a result of visiting our digital services. • 75% contacted the services recommended by our helpline. Reach • Unique users of our digital services grew by 33% over the last 12 months. • There has been a 47% rise in those seeking help with mental health issues. Recommendation • 94% of young people said they would visit our digital services again. • 96% said they would refer a friend to The Mix.
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