Health and Human Services Non-Emergency Medical Transportation - PowerPoint PPT Presentation

South Carolina Department of Health and Human Services Non-Emergency Medical Transportation (NEMT) Open Forum Follow Up April 15, 2013

Agenda • Welcome and Introductions • Executive Staff Comments • Stakeholder Input Review Process • Feedback On Specific Comments / Recommendations • Closing Remarks 2

Welcome and Introductions • Michael Collisi - Facilitator • Michael Chowning - Facilitator • Zenovia Vaughn - Program Manager • Mike Benecke - Contract Manager • Bz Giese – Deputy Director SCDHHS 3

Executive Staff Comments 4

Stakeholder Input Review Process • Principles of the Logic Model Methodology • Iterative process of review and evaluation • Consider positives and negatives • Consideration of competing interests • Ultimately decisions will support our program impact goals 5

Stakeholder Input Review Process Figure 1 NEMT Stakeholder Input Review Process Develop Document Basic Performance Stakeholder Input Assign Level of Measures For Effort (LOE) Expected Outcomes Document Results of Assign Short Develop Activity Detailed Activity Medium or Long Review Improved Patient Health Reviews Term Impact Value Schedule Experience Outcomes Assign Likely Conduct Detailed Programmatic Activity Reviews Develop Impact Priority Implementation Per Capita Cost Strategy and Time Frames No Yes Yes Positive Positive for Activities Impact? Impact? No Triple Aim Implement Activity Document Based on Strategy Reasons for Archive Activity and time Frames Low or No Documentation In Positive Project Repository Programmatic Impact 6

Stakeholder Input Review Process 7

Stakeholder Input Review Process • Objectives to be achieved – Conduct sufficient analysis on all recommendations to yield good decisions – Document the reasons for the decisions made – Develop measurements for the activities implemented to measure actual impact 8

Stakeholder Input Review Process • Some activities already under way – SHMC09 – Member education and communications plan – SHMC02 – Conduct member satisfaction survey – SHCC09 – Post broker performance reports to DHHS website 9

Feedback on Recommendations Documented • Recommendations that may have been missed entirely • Comments about specific recommendations by reference number 10

Closing Remarks Thank you for attending: SCDHHS values your input! 11