RB GROUP.AERO HAPPY CREWS, HAPPY AIRLINES Understanding the wider impact of communication within airline crew training 2019 | RB RB GROUP .AERO | 2019 GROUP .AERO
RICHARD VERSLUIS CEO - RB GROUP.AERO CABIN & FLIGHT DECK TOP RESPONSES RB GROUP .AERO | 2019
LOVED BY 400,000 AIRLINE CREW WORKING ACROSS 500 AIRLINES RB GROUP .AERO | 2019
EASY TO ACCESS OPERATIONAL INFORMATION ● FREE RB CREW MOBILE ● USER FRIENDLY ● RELIABLE ● TRUSTED ● SHARING DUTY ROSTER ● INSTANT MESSAGING ● ALL INFORMATION AT CREW’S FINGERTIPS EVERY MEMBER OF YOUR AIRLINE HAS ONE OF THESE DEVICES RB GROUP .AERO | 2019
CREW INSIGHTS We provide the industry with insights in what crews think and how they experience their career from training to retirement. RB GROUP .AERO | 2019
KASSANDRA STULTIENS- ZANDSTRA SFI BOEING 737/300-900 CABIN & FLIGHT DECK TOP RESPONSES RB GROUP .AERO | 2019
3922 SURVEY PARTICIPANTS 2789 2% Unknown 3% Africa 5% Oceania 7% South America 1133 47% Europe 17% Asia 19% North America Flight Deck Crew Cabin Crew RB GROUP .AERO | 2019
? #1 Via roster release HOW ARE YOU #2 Via email NOTIFIED OF #3 Via company portal YOUR UPCOMING #4 Via email and roster combination TRAINING? #5 Via company app CABIN & FLIGHT DECK TOP RESPONSES RB GROUP .AERO | 2019
? 85% of crew report that only 1 month’s notice is HOW MUCH NOTICE given for training ARE YOU GIVEN OF details. UPCOMING Does this give crew enough time to TRAINING? prepare or feel prepared for training? CABIN & FLIGHT DECK TOP RESPONSES RB GROUP .AERO | 2019
? DO YOU FEEL WELL PREPARED 25% of crew report that they don’t BEFORE THE feel prepared for upcoming training. TRAINING? CABIN & FLIGHT DECK TOP RESPONSES RB GROUP .AERO | 2019
? DO YOU RECEIVE 30% of crew said no INFORMATION ON We asked them, what could improve this experience... WHAT TO EXPECT FOR UPCOMING TRAINING? CABIN & FLIGHT DECK TOP RESPONSES RB GROUP .AERO | 2019
FLIGHT DECK CREW CABIN CREW #1 More information on #1 Better briefings. course content, agenda, location and logistics. #2 More training content information. #2 More notice. CABIN & FLIGHT DECK #3 More materials and #3 Study guides and TOP RESPONSES documents pre-training. materials. RB GROUP .AERO | 2019
? IS IT EASY TO TALK TO A SUPERIOR 80% YES BEFORE TRAINING FOR QUESTIONS OR CONCERNS? 20% NO CABIN & FLIGHT DECK TOP RESPONSES RB GROUP .AERO | 2019
? 15% of crew reported they didn’t know who to actually contact at DO YOU KNOW their organization. WHO TO CONTACT FOR MORE 32% Training Captain/Manager ● INFORMATION? 23% Training Department ● 18% Instructors ● 10% Friends and colleagues ● 9% Chief Pilot/Fleet Manager ● 9% Base Captain ● CABIN & FLIGHT DECK TOP RESPONSES RB GROUP .AERO | 2019
? ON A SCALE OF 1- 10 7 7 HOW HAPPY ARE YOU ABOUT CURRENT TRAINING COMMUNICATION? DO CURRENT TRAINING TECHNIQUES, MEET YOUR EXPECTATIONS IN TERMS 7 OF TECHNOLOGY NOW AVAILABLE TO DELIVER TRAINING? RB GROUP .AERO | 2019
? 39% OF CREW SAID IT WAS NOT EASY TO ACCESS PERFORMANCE RELATED INFORMATION AFTER Airline Crew talk about TRAINING. training feedback 26% OF CREW SAID THEY ARE NOT ABLE TO MAKE SUGGESTIONS ABOUT FUTURE TRAINING METHODS OR STYLES. 12% OF CREW REPORT THEY AREN’T CABIN & FLIGHT DECK ABLE TO GIVE INSTRUCTOR OR TOP RESPONSES TRAINING FEEDBACK. RB GROUP .AERO | 2019
? 13% of Crew answered YES HAVE YOU EVER Top reported challenges FACED #1 Organization of the course and clarity COMMUNICATION of joining instructions. CHALLENGES #2 Language barrier. AROUND #3 Instructor communication challenges. UPCOMING #4 Joining instructions sent too late CABIN & FLIGHT DECK TRAINING? TOP RESPONSES RB GROUP .AERO | 2019
CABIN CREW Do you receive training on the handling of disabled passengers? 84% Yes 80% YES Do you receive training on human trafficking? 68% Yes 20% NO Does your airline offer mixed crew CRM training (cabin and flight deck)? CABIN & FLIGHT DECK 88% Yes TOP RESPONSES RB GROUP .AERO | 2019
FLIGHT DECK Does your airline offer mixed crew CRM training (cabin and flight deck)? 79% Yes 80% YES We asked crew what EBT stands for 91% Didn’t know Is UPRT being implemented at your 20% NO company? 68% Yes CABIN & FLIGHT DECK TOP RESPONSES RB GROUP .AERO | 2019
? 43% of crew report that they are IS ALL OF YOUR expected to do a combination of company and own time. TRAINING 40% of crew report they are INCLUDING STUDY expected to do training in their own time. TIME DONE ON 17% of crew report training is done COMPANY TIME? on company time. CABIN & FLIGHT DECK TOP RESPONSES RB GROUP .AERO | 2019
? 71% of crew answered Yes DO OTHER CREW Top reported methods MEMBERS SHARE #1 Verbally THEIR TRAINING #2 WhatsApp EXPERIENCES OR #3 Closed Facebook Group TRAINING INSIGHTS WITH YOU? CABIN & FLIGHT DECK TOP RESPONSES RB GROUP .AERO | 2019
CREW SOUNDBITES - WHAT WORDS WOULD YOU USE TO DESCRIBE CURRENT TRAINING? FLIGHT DECK CABIN CREW ● Adequate ● Adequate ● Standard ● Boring ● Sufficient ● Efficient ● Satisfactory ● Old Fashioned CABIN & FLIGHT DECK ● Needs improvement ● Outdated TOP RESPONSES ● Outdated RB GROUP .AERO | 2019
CONCLUSIONS Training Roster release as Communication 26% of crew most-used training quality can be around training is reported they improved notification is average couldn’t give insufficient feedback on training RB GROUP .AERO | 2019
NEED HELP WITH AIRLINE TO CREW COMMUNICATION? www.rbgroup.aero RB GROUP .AERO | 2019
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