Gives and Gets of Partnering with SaaSplaza 1 July 3, 2018 Neil Downing General Manager EMEA SaaSplaza
Introduction 1 Onboarding Partners 2 Supporting our Partners 3 Partner Successes 4 AGENDA Take Aways 5 Questions 6
Webinar Series for Dynamics NAV Partners View the recording of Webinar 1 Be a 'Cloud First' Company at: https://www.webinartv.nl/agenda/be-a-cloud-first-company-futureproof-your-dynamics-nav-business/ View the recording of Webinar 2 Security, Protection, Compliancy and GDPR at: https://www.webinartv.nl/agenda/security-protection-compliancy-and-gdpr/ 3
Our Partners tell us managing a wide workload is a major challenge 100% guaranteed to Total Solution > NAV Cheaper and better than DIY work Great 24 x 7 Follow my Secure and Trusted Advisor customer customers Private support globally Transform to Total Cloud Rewrite my solution into Register my customer adds Provider Extensions Keep my old installs Stay compliant Be Profitable and Avoid Data with training safe from born in grow leaks requirements the Cloud attacks 4
Step into Cloud – Power Up your NAV CLOUD ACCELERATED CLOUD POWERED ON PREMISE 5
SaaSplaza: Global Indirect CSP for Dynamics partners Amsterdam Toronto Munich Virginia Shanghai San Diego New Delhi Hong Kong Singapore SaaSplaza Sao Paulo Sydney Global Presence Cape Town Silver Cloud Productivity Headquarters Offices Azure Datacenters Hosting Platforms 270 active 8 years commitment CloudCARE is SaaSplaza’s Passionate Cloud Global staff Running > 800 (Dynamics) ISV and to security unique approach to deliver and Dynamics Dynamics providing 24 x 7 VAR partners across (ISAE/SSAE/ and run of enterprise grade FTS support from 5 experts with >180 enterprise the globe trust ITIL/CISO) cloud services, secure and certificates global offices. customers on 11 SaaSplaza. consistent around the globe . Azure DC’s. 6
We are committed to your success Partner Business Acceleration Easy to work with Expertise Trusted SUCCESS Always there 7
Introduction . 1 Onboarding Partners 2 . Supporting our Partners 3 Partner Successes 4 AGENDA Take Aways 5 Questions 6
Connecting Framework Customers with Partners Agreement Go Live › NAV Quick Scan › NAV Azure Trial › Joint Business Development › Deployment Models › Kickoff Partner Sales › Project and Delivery › Support › Service Levels Business SaaSplaza Incentives and Plan Portals Recognition 9
. Connecting Framework Customers with Partners Agreement Go Live › NAV Quick Scan . › NAV Azure Trial › Joint Business Development › Deployment Models › Kickoff Partner Sales › Project and Delivery › Support › Service Levels Business SaaSplaza Pricing and Plan Portals Recognition 10
Trial Dynamics NAV on Azure Provide NAV partners with a trial demo environment on Azure Live within 1 working day Cronus database 1 Month for FREE 11
. . Connecting Framework Customers with Partners Agreement Go Live › NAV Quick Scan . . › NAV Azure Trial › Joint Business Development › Deployment Models . › Kickoff Partner Sales › Project and Delivery › Support › Service Levels Business SaaSplaza Pricing and Plan Portals Recognition 12
Business Plan Fundamentals KEY ELEMENTS OF THE APPROVED BUSINESS PLAN INCLUDE Joint business development plan Partner Proposition Business projections (6, 12, 24, 36 months) Contact Matrix Resources required from Partner, Microsoft and SaaSplaza Agreed resources plan Agreed commercial structure for ‘cookie cutter’ commercial approach 13
Partner Gives PARTNER SUCCESS DEPENDS ON COMMITMENT Senior management buy-in Project support (as needed to Sales (to engage customers) smooth transition) Marketing (to refine proposition and reach Commercial (to define proposition) out to customers) Technical (to agree architecture) 14
NAV Quick Scan SaaSplaza’s NAV Quick Scan lays the foundation for a successful transition of Dynamics NAV to Azure Review of existing Dynamics NAV application Proposal of Cloud architecture Roadmap steps to migrate implementation, including customizations, + calculation NAV to Azure third-party and ISV add-ons. 15
. . Connecting Framework Customers with Partners Agreement Go Live › NAV Quick Scan . . › NAV Azure Trial › Joint Business Development › Deployment Models . › Kickoff Partner Sales › Project and Delivery › Support › Service Levels Business SaaSplaza Pricing and Plan Portals Recognition 16
Framework Agreement LEGAL AGREEMENT BETWEEN PARTNER AND SAASPLAZA, COVERING: Protection of IP, Confidentiality, GDPR Service Level Agreements Non-disclosure Agreement Support times Responsibilities between Partner - SaaSplaza Service addendum 17
Dynamics NAV on Azure Technology Responsibilities PARTNER Functional App RESPONSIBILITY User Management Technical App 24/7 Runtime Monitoring SQL Management Middleware Security SAASPLAZA Backups RESPONSIBILITY Reporting Operating System Servers Storage Networking Billing Azure Subscription Management 18
Processor and Sub-Processor Agreements 19 19
Joint Business Development Agreed Business Plan Included as partner on saasplaza.com Kick off with Partner Commercial Team › Introduction SaaSplaza Dynamics Services › Technical documentation › Sales contacts › Additional Azure Services Joint Marketing › Share marketing whitelabel material › Lead gen program 20
Introduction 1 . Onboarding Partners 2 Supporting our Partners 3 . Partner Successes 4 AGENDA Take Aways 5 Questions 6
. . Connecting Framework Customers with Partners Agreement Go Live › NAV Quick Scan . . › NAV Azure Trial › Joint Business Development › Deployment Models . › Kickoff Partner Sales › Project and Delivery › Support › Service Levels Business SaaSplaza Pricing and Plan Portals Recognition 22
SaaSplaza portals PORTALS GIVE OUR PARTNERS SELF SERVICE ACCESS TO: Report incidents and Deploy new users and Billing and licensing service requests customers 23
Process to onboard Partners in SaaSplaza portals THE PROCESS TO ONBOARD PARTNERS Session to explain the procedures Provide partner manual Primary contact is created and working of the portal 24
. . Connecting Framework Customers with Partners Agreement Go Live › NAV Quick Scan . . › NAV Azure Trial › Joint Business Development › Deployment Models › Kickoff Partner Sales › Project and Delivery › Support › Service Levels Business SaaSplaza Pricing and Plan Portals Recognition 25
Customers go live Choosing the right deployment for your customer Monitoring, SLA and 24/7 support Project and Delivery involvement After go live partners go into Support 26
Dynamics NAV on Azure - Deployment Models SaaSplaza Multi-tenant/instance Partner Multi-tenant/instance Customer Single Tenant Definition Many customers’ NAV instances Many Customers’ NAV instances One specific Customer NAV deployed in a Shared Azure of a specific Partner are instance/environment is Subscription where the Azure deployed in a Customer deployed under a Customer IaaS (VMs, storage, etc.) is Subscription created for the Subscription. Dedicated shared. NAV can be deployed on Partner. Customers are using resources per customer. a multi-instance or multi-tenant shared components. model. Type of deployment Multi-tenant/instance Multi-tenant/instance Single Tenant NA – Shared SaaSplaza Partner End customer CSP Subscription CSP Indirect Reseller NA NA Partner 8% incentive on Azure Azure customer adds No No Yes Most common deployment 27
What’s included SaaSplaza Multi-Tenant/ Partner Multi- Customer Single-Tenant instance Tenant/instance 2 Tier Architecture Local Client Web Client Office 365 integration for Web Client RDS Client SQL Instance with 25 GB of Storage Power BI Integrations limitations Customizations Virtual Machine for Integrations Virtual Machine for Partner Management SQL Virtual Machine (Customer Dedicated) Most common deployment Upon Request 28
Projects & Delivery Ensure timely and smooth Go Live of NAV implementation: › Project team with dedicated Project Manager and NAV Engineer › Test > Acceptance > Go Live › Working closely with Project team of Partners › Migrations outside business hours › In accordance with ITIL best practices 29
24/7 Follow the Sun Support T +31 20 547 8490 17:00 - 18:00 PM CET 08:00 – 09:00 AM PDT 23:00 - 00:00 AM SGT 17:00 – 03:00 AM CET 08:00 – 18:00 PM PDT 23:00 - 09:00 AM SGT AMER 10 hours support 08:00 - 18:00 PM CET 23:00 – 09:00 PM PDT EMEA 14:00 – 00:00 AM SGT 10 hours support 02:00 - 03:00 AM CET 17:00 – 18:00 PM PDT 08:00 - 09:00 AM SGT 02:00 – 12:00 PM CET APAC 17:00 – 03:00 PM PDT 10 hours support 08:00 - 18:00 AM SGT 02:00 – 12:00 PM CET 02:00 – 12:00 PM CET 17:00 – 03:00 PM PDT 17:00 – 03:00 PM PDT 08:00 - 18:00 AM SGT 08:00 - 18:00 AM SGT SaaSplaza will guarantee 24/7 support to the Customer on all matter with respect to your service 30
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