GEM Discoverer Pre-Departure Briefing 21 April 2015 LT 1
Say Hi!
Programme (Session 1) 9.30am Welcome Remarks 9.35am Presentation (I): Emergency Medical Assistance and Security Services: Presentation by International SOS (Speaker: Ms Karen Ho) 10am Presentation (II): Medical & Health Tips by NTU University Health Service (Speaker: Dr Calvin Tan) 10.25am Presentation (III): Preparing for Your Trip by OGEM (Speaker: Mr Johnie Goh) 10.50am Presentation (IV): Talk by STA Travel
Presentation by International SOS (iSOS) Speaker: Ms Karen Ho
Presentation to NTU OGEM Discoverer 21 April 2015
Agenda Opening and Introduction International SOS and Our Partnership with NTU How International SOS Supports NTU Access to International SOS Questions & Answers 6
Agenda Opening and Introduction International SOS and Our Partnership with NTU How International SOS Supports NTU Access to International SOS Questions & Answers 7
About International SOS Protecting Your Students/ Employees Is Our Priority • Caring for clients across the globe, more than 700 locations in 89 countries • Approximately 11,000 employees, led by 1,200 doctors and 200 security specialists • 27 Assistance Centres, where you can speak to us in any language (more than 90 languages/ dialects), 24/7/365 • 53 International SOS clinics, practicing international standards of medicine, even in developing countries • Unmatched aviation logistics expertise and resources – Access to fleet of aircrafts – Medical staffs who are fully trained in aviation and emergency medicines and have extensive evacuation experience – Dedicated team of regional aviation managers based across the world 8
Global Infrastructure A Network That Works For You • 700 Locations in 89 Countries • 79,000 accredited providers • More than 1.5 Million cases • Above 18,000 medical evacuations • 27 Medical & Security Assistance Centres • More than 99 languages and dialects • 53 clinics in developing countries • 850 clinics in remote locations 9
Our Partnership With NTU Global Medical & Security Mitigation A comprehensive solution that integrates global Online, On Call and On Site solution – to mitigate medical and security risks for NTU International SOS support all NTU’s students/ employees Assist • Support students/ employees in an emergency • Activate an emergency response service • Report progress to NTU management team Assess • Preparing and educating NTU students/employees • Helping NTU to mitigate potential risks Advice • Ensuring NTU students/ employees remain informed • Recommending options for further assistance 10
Agenda Opening and Introduction International SOS and Our Partnership with NTU How International SOS Supports NTU Access to International SOS Assistance Centre Tour 11
Assistance Centres • 27 assistance centres worldwide • Open 24/7/365 • Full-time doctors, nurses & pharmacists • Full-time security consultants • Over 99 languages and dialects spoken • Global network of preferred medical, legal and security providers 12
Stay Healthy, Safe and Secure Use your membership before or during your time overseas if you have: • “I saw on the news that there is some trouble in Safety Concern Oman. Is it safe to go? • “I’m ill, should I see a doctor? Where should I go? Medical Question • Medical Emergency “I am experiencing chest pain” • Safety Concern “Is it safe to venture outside my hotel for coffee?” • Security Emergency “There are rioters outside my hotel!” • “I’ve been pick - pocketed.” Travel Assistance When you need help, International SOS is there for you. 13
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Access to Intl.SOS Clinics • 53 clinics worldwide • Offer international standards of care in developing areas • Managed by international healthcare professionals with the support of local medical staff who continuously receive state-of-the art training • Provide high level of both family practice medicine and emergency care • Provide 24-hour emergency assistance • In-house laboratory/ diagnostics/ pharmacy 15
“Clinics” not good enough for our Clients Not clean Not careful Not safe Hygiene, emergency and ethics a big issue 16
Emergency Evacuation 17
Medical and Security Assistance 24-hour worldwide medical and security information and assistance Pre-trip information and advice Doctor/ hospital referrals Hospital deposit guarantees Medical Monitoring and case management Dispatch of doctors or specialists Emergency evacuations/ repatriations Repatriation of mortal remains 18
Security Services Our strategic alliance with Control Risks, a global risk management consultancy, brings together two world leaders in travel security Together we offer a comprehensive set of services to manage the risks to NTU students and staff • 24-hour Security Information and Analysis • 24-hour Security Assistance • Traveler Awareness and Tracking • Security Evacuations • Travel Security Consulting 19
Agenda Opening and Introduction International SOS and Our Partnership with NTU How International SOS Supports NTU Access to International SOS Questions & Answers 20
Via Smart Phone/ Tablets INTERNATIONAL SOS MOBILE APP Download the mobile app from: app.internationalsos.com URL Use your membership number to activate. Members Login Enter: Features : 02AYCA089601 Automatically calls the nearest Alarm Centre Before you leave: • Tips… Review detailed information on Latest medical and security alerts available 24/7 medical and security risks Contains detailed global medical and security info When you arrive: • Check for new alerts 21
Via Website Accessing the Website www.internationalsos.com Members Login . Enter: 02AYCA089601 22
Via Phone to the Assistance Centre Contacting an Assistance Centre • Some of our Alarm Centre numbers are on your Membership Card • Your membership number is on your Membership Card • Request for call-collect if call is made from a Lan line When calling please be prepared to provide the following : 6338 7800 • Your Name • Your Company • Your Membership Number • A phone number to call you back on • Location and Status Non emergency enquiries: Sin.medical@internationalsos.com Expect a 24hour response time 23
Agenda Opening and Introduction International SOS and Our Partnership with NTU How International SOS Supports NTU Access to International SOS Questions & Answers 24
Case Highlight • Student in Shangri-la, Yunnan 6 Mar 2015 Intl.SOS was notified by patient’s friend that the patient was currently at the ER of the hospital in Shangri-la, Yunnan. The patient had been vomiting since the night before and developed difficulty in breathing. They wanted to know if it is safe for the hospital to administer drip to the patient. Intl.SOS Medical Team was able to speak with the treating doctor to understand the diagnosis and treatment plan. Intl.SOS Medical Team then spoke with the patient’s friend to explain the treatment and gave assurance to proceed with the drip. The patient was treated and kept in the ER for observation. The patient discharged after treatment was administered. Intl.SOS Medical Team followed up with the patient a few hours after discharged. The patient was better, no longer vomiting. Intl.SOS Medical Team provided advice on fluid management as dehydration will reduce her altitude tolerance 7 Mar 2015 A second follow up call was made to the patient. She was much better and that she would be following the team to descend to Lijiang the next day before returning to Singapore. • Provide assurance when a medical situation happened in an unfamiliar ground. 25
Presentation by NTU University Health Service * Speaker: Dr Calvin Tan * Please refer to lecture recording for the presentation
Presentation by GEM Discoverer Speaker: Mr Johnie Goh
BEFORE YOU GO … Collect Limited Edition of the GEM-D T-Shirt While Stocks Last! (Sizes ‘M’ and ‘L’ only)
BEFORE YOU GO … Collect Limited Edition GEM D Tote Bag Navy Blue or Ash Grey
BEFORE YOU GO … Complimentary ISIC Card (for Europe-bound participants only) Note 1. You will be notified by ISIC about registration of your personalized card via NTU email. 2. Do not collect the GEM D Tote Bag
Preparing for Your Journey
BEFORE YOU GO … Complete NTU Online Indemnity Form Before departure, please complete the online form with details of your passport, insurance, emergency contact details. Sign the form and upload a copy online. Upload supporting documents such as your passport and flight itinerary. Use .pdf files. Keep filesize < 1MB Make amendments to the online form if there are changes in your schedule. You need not upload another indemnity form to the system to reflect the new changes. An email will be sent to you shortly as a reminder nearer your date of departure.
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