Richard Haworth Presentation to Venues of Excellence Friday 31 st March 2017
The activities of the Ruia Group cover the supply & distribution of household textiles and hosiery to some of the foremost hospitality, textile rental organisations and retailers. 60 years of textile import and supply 3rd generation family owned and managed 5 U.K. Sites 600,000 sq ft 320 associates
Quick Facts About The Group Our heritage stems back to 1876 Richard Haworth is renowned for supplying unparalleled hospitality textiles Offering a full range of bed, bath, table linens and accessories. 240,000 sq. ft. manufacturing, storage and distribution on site at Kearsley Mill One of the most comprehensive product ranges available from a UK distribution company In house flat cut and sew operation for rapid response to bespoke requirements Supports a global network of sourcing and distribution Economy of Scales Purchasing Power
What We Believe In • Relationships • Ethical Trading • Consistency • Reliability • Price Stability • Financial Security • Rigorous Management Systems • Innovation
Richard Haworth is an active member of the ETI and actively promotes the principles to all of its partner and prospective mills. Social compliance is a major part of the Richard Haworth supplier selection criteria and we work to ensure that all mills carry out regular checks using the SMETA (Sedex Members Ethical Trade Audit), SA8000 accreditation or any other accredited social audit. We aim to leave a legacy of improvement with every mill that we trade. Principles of ETI • Employment is freely chosen • Freedom of association and the right to collective bargaining are respected • Working conditions are safe and hygienic • Child labour shall not be used • Living wages are paid • Working hours are not excessive • No discrimination is practised • Regular employment is provided • No harsh or inhumane treatment is allowed
World Class Supply Chain • Strong focus on our supplier performance. • Relationship building with the best placed suppliers of which close partnerships extend over forty years. • Providing a competitive advantage to our customers in our selection, development and management of top suppliers at all times forging new supplier relationships • In-house shipping team with logistical expertise managing our multi jurisdiction supply chain • We have strong partnerships with the leading freight companies which enables us to provide a professional and reliable service to all of our customers. • All container shipments are booked in under the CFSP system (Customs Freight Simplified Procedures) allowing full control by our imports department and avoids all unnecessary delays. • In an average year our shipping team will handle over 700 container imports into Europe from all over the world. These movements are not only imported directly into our four sites in the UK but also into Continental Europe.
World Class Supply Chain • Investment in the latest bespoke technology system enables us to provide 99.9% accuracy on stock • Our IT system links all of our sales and purchasing activities and provides an accurate system of demand planning and forecasting. • All products are barcoded and scanned prior to dispatch and in the rare event there should be an issue with any product, we are accurately able to determine the history of that product/batch. • To provide further traceability for our products all wash care labels come with a discretely placed supplier reference which identifies the mill, period and year of manufacture. • All mills are monitored through in-line and final product inspections, random and independent safety testing and rigorous social compliance audits. • We use third party auditors, such as Intertek, to carry product inspections and social audits on our behalf and further back this up with regular mill visits by members of our team. • We work with an independent inspection company to carry out our in-line and final random inspections at all of our mills, on all of our shipments. They are an extension of the Richard Haworth Quality department and provide consistency throughout our supply chain.
Embracing Quality It’s Second Nature • Standard Routine Testing • 3 Dedicated full time QA staff at Kearsley Mill plus overseas partners working on our behalf • We follow ISO Quality Management Systems • Each delivery is checked against product specification • Unrivalled product specification built up over years of continued product development • Ongoing product development to meet the demands of the modern laundry operation
Embracing Quality It’s Second Nature 15 Tests That Ensure Consistent Quality 8. Fibre Composition 1. Dimensions 9. Pile Ratio 2. Weight 10. Stitches per Inch 3. Construction 11. Bow and Skew 4. Yarn Linear Density 12. Shade / Appearance 5. Breaking Load 13. Make Up / Design 6. Wing Rip 14. Fluidity 7. Dimensional Stability to laundering 15. Final Random Inspection
Our Principles The Difference Is In The Detail
Products Bed Linens Bath Linens Table Linens Soft Furnishings Bed Essentials Skirting & Conference
Types of Fillings Synthetic Natural Hollowfibre Duck Down/Feather Clusterfill Goose Down/Feather Microfibre Goose Feather/Down Features Features Hypo Allergenic Incredibly lightweight Easy Care Wonderfully warm Light & Fine Polyester Fibres Breathable Emulates a down product Durable Economical Luxurious Durable Washable Washable
Your Guest Experience Night In Night Out Bed Linens Filled Bath Linens Products Guest Experience Soft Robes & Furnishings Slippers
Management Of Your Account How We Do Things • Dedicated Account Manager • Clear visibility of all purchase history • Our laundry care and technical expertise • Total confidentiality in the partnership between our companies • Response time to all queries within 24 hours • 24 hour stock delivery to all UK mainland deliveries on orders received before noon • Dedicated internal support team embracing every aspect of your business
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