FAQ AQs: Fr Frequently uently as aske ked d questi stions ons il illu lust strate rated uCu Customs toms proje ject ct 05. 11. . 2014 th No 4 th Nove vembe mber r 201 2014 4 Disclaimer: All information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of the content from FAQs document:20.10.01
FAQs Qs T op opic ics s ics s • 1. Ge . Gener eral al-10 10 opic • 2. Sy . System em rel elat ated ed -14 14 op • 3. N . Nat ationa onal l Si Singl gle e windo dow-6 T • 4. C . Chan ange ge man anag agem ement ent-1 1 • 5. T . Trai aini ning ng-3 3 Reference document : FAQs uCustoms 29.10.01
1. Ge Gene neral l Customs modernization solution • fully integrated • end-to-end • Web-based solution 1.1 : What Minimal human intervene e-Clearance process • Pre arrival is • Arrival • Post arrival uCustoms? Single Window • Complete electronic licensing processes involving OGA,PIA, Private sectors& traders
1. Ge Gene neral l 16 categories • 13,00 ,000 officers s • Ex: Perkast stama man 1.2:Who • Penguatkuasa saan of Internal • Perisi sik • BTM • KPSM stakeholders • CEA • Pertek • etc • 13, 000 person onel are 9 categories • Ex: OGA, • PIA, • Busi siness ss Commun munity, involved? of External • Port Opera rator ors, s, • Port Authori rities, s, • Servic vice Provide viders, s, stakeholders • Vendor ors, s, • Cust stome mers, s, and • General Public. .
1. Ge Gene neral l 1.3:How ow Live e Commence mmence Go Live: e: 1 st st simul ulatio tion : 24 months ths : Octo tober r Janua uary y Sept ptem ember ber 2013 2016 2015 15 long g d does es it t ta take? e?
1. Ge Gene neral l 1.4:What *Free are the service charges? *T erms and condition apply: • Unless the traders chose to engage service providers/agent with certain nominal fees. •
1. Ge Gene neral l 1.5:When uCustoms oms will l repl place ace Gradu dually ally fr from 1 st st co compl pletely tely uCustoms Januar ary 2016 once it is fu fully ly will replace stabi biliz ized ed SMK ?
1. Ge Gene neral l 1.6:When All new transact nsactio ions ns will l comm mmence ence via uCusto stoms ms st Januar from om 1 st uary y 2016 uCustoms will replace Mytradelink Natio ional nal Sing ngle le Wind ndow ow will l replace lace myTrad radelink link ?
1. Ge Gene neral l 1.7:How 1. Adva vanced nced Infras rastructu tructure e 2. Requir quires es minimal imal readiness diness operational erational bandwi ndwidth dth Minimal imal service vice to mai aintain ntain interrup erruption tions mini nimal mal se servic vice e 3.Es Establ tablis ishe hed busin siness ess 4. Estab tabli lish shed ed standar andard d conti ntinuity nuity plan operating erating proc ocedur edure e int nterruptions erruptions ?
1. Ge Gene neral l 1. Self f asses essmen ment 1.8:What 5.Fair ir stan andardize ized 2. Elimina iminate e screening eening inco consis isten tencies cies proced cedures es are the Key 80% falls ls under er GREEN GR EN Performing chan annel el Index & the Salient declaration features? 4. Minima imal l 3.Fast t human man clear earan ance ce inter terven ventio tions
1. Ge Gene neral l 365 365 1.9:What days ys a year ar 7 24 24 are the days ys a week k *operation hours a day hours? Terms and conditions apply * Subjected to type of services
1. Ge Gene neral l 1.10:What No reimbur mbursements sements would be the Su Suggest est to use existing sting reimbursement facilit ilities/fu ies/funds nds with minim imal al for Customs changes nges /renovations ovations Examination Area renovations?
2. . uC uCus usto toms ms Syste stem 2.1:What 1. A . Any y sma mart t devices ices 2. I . Inter ternet et Web based ed do I ne do need ed applicat lication ion to ge get the he 4. Approval oval upon access ess? 3. On . One ti time regist istratio ration regist istratio ration
2. . uC uCus usto toms ms Syste stem Clusters:8 Modules: 54 2.2:How :How 1. 3. Audit 3. it & Registra ration ion 2. Cleara ranc nce many ny Enfor forcement cement & Licensin ing Clu lust ster ers s 5. Revenue 4. Control ol & & & and nd Prevention ion Accounting ng Mo Modu dule les? s? 6. Knowledge 8. 8. Managem emen ent Technolog ogy 7. System em Management ement
2. . uC uCus usto toms ms Syste stem CEA: 18 Pulau lau Kuala ala 2.3:Ho :How w Selan angor Johor Pahan ang Perlis lis Kedah Kelan lanta tan Perak ak Sabah ah Sarawak awak Pinan ang Lump mpur Pelabuha uhan Komple leks CIQ, Utara ra Banguna unan ma many full lly y Sultan Termina inal l Iskand ndar Kontena na Butterw rwort rth Utara ra equipped uipped Pelabuha uhan Barat Lapang ngan Komple leks ICQ, Komple leks Custom toms s Terbang ng Komple leks Komple leks Komple leks Banguna unan Pelabuha uhan Kargo, , Pelabuha uhan Pelabuha uhan Antara rabang ngsa Kargo, , Padang Kargo, , Bukit it Kargo, , Rantau u Sultan Abu Kuant ntan Pengkala lan Sepang nggar Senari ri Kuala la Lumpur r Besar Kayu u Hitam, Panja jang ng Bakar Hulu (KLIA). Exa xaminatio mination Pelabuha uhan Selatan Termina inal l Ar Area ea (CEA EA) ) Kontena na Butterw rwort rth Pelabuha uhan Pelabuha uhan Pasir ir Gudang involved olved ? Asania niaga
2. . uC uCus usto toms ms Syste stem Difference: full Without full 2.4:What Granted with functionalities physical of uCustoms infrastructure happen to those ports not • Auto-gate listed among • NIIT equipment the 18 fully • Auto-gate equipped CEA?
2. . uC uCus usto toms ms Syste stem 1. • One time me 2.5:How regist istration ration Regist istratio rations ns reques uest t • By system tem do I get the 2. Approval oval admi mini nistrator trators right access for the system? • E-ma mail il Notif tification ication 3. L . Log on requi uired ed the site e • Log in via user’s name e and Passwor ord d
2. . uC uCus usto toms ms Syste stem Proposed osed Amendmen ents ts to the Custom oms s Act 2.6: How 1967: • declaration Sea • declaration Air 24 24 2 2 My-manifest caters for all hours hours routes of entry before its before its by 2016 ? arrival. arrival.
2. . uC uCus usto toms ms Syste stem uCus uC ustoms oms has the embedded functionality 2.7: How on payment under the review and ap appeal eal process. is th s the pa payme ment nt under r protes est Review by Approve by Automated being g process ss Apply for appeal respective Head Tribunal Notification of departments via uCustom stoms ?
2. . uC uCus usto toms ms Syste stem 2.8:Does YES uCustoms Intergrate with GST system?
2. . uC uCus usto toms ms Syste stem 1. SM SMK da data 3. Accessi ssibl ble e 2.9:How will l be be in fu future e by by migr grated ated into o any the uCustoms oms author oriz ized ed can we syste tem users. assess the 2. Data a past SMK arch chivin iving g in n data centre da data?
2. . uC uCus usto toms ms Syste stem YES Real l ti time me data ta and d sta tatistic tistics s will ll be 2.10:Does available* ilable* in th the dashboa shboards ds * * to authorized personnel only uCustoms provide real time data statistics and Illustrations only reports?
2. . uC uCus usto toms ms Syste stem 2.11: Does YES uCustoms It uses use digital • *Digital Signature as approved by authorized MAMPU (Public Key Infrastructure) signature ? • * applies to RMCD users only
2. . uC uCus usto toms ms Syste stem 2.12:Does YES uCustoms It is working towards practice a • One single code single HS code • Some policies and amendment of regulation as seen among were still in under considerations. the AMC* ? * AMC: ASEAN Member countries
2. . uC uCus usto toms ms Syste stem YES 2.13:D 3:Does oes Well equipped with: on one stop op CEA A • Mobile devices wil ill l be • Broadband facilities equipped ipped • Equipped inspection area wit ith prope oper r • Storage areas facili ilities ties ?
2. . uC uCus usto toms ms Syste stem YES 2.14:Does is made to sustain for a significant amount of Arch chitec itectur ture e de desi sign gn uCustoms provide years assurance on the sustainable that has been proven in engagements with various countries COTS sy syst stem em ports authorities?
3. Natio ional nal Sin ingl gle e Win indo dow w You need d to log into o the Nationa tional l Si Single le YES Window ow 3.1:Does Log into National nal Single Window w uCustoms My My-pay aymen ent My-Manife My anifest st connect to OGA/PIA that do not have My-Perm My ermit it My-declar My clare any system? My-PCO My
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