Oxford University Hospitals NHS Foundation Trust: Progress against Quality Priorities described in the Quality Account 2017- 18 and feedback from ‘A Quality Conversation’ event January 2018 The Joint Health Overview and Scrutiny Committee For Information April 2018 1
Did we achieve the 17/18 Quality Priorities? 2
2017/18 Priorities- a reminder Partnership working • • Safe discharge • Preventing patients from deteriorating – delivering time critical care [heart attack, stroke, blood clots in the lungs, sepsis including the use of the System for Electronic Notification and Documentation (SEND)] • Mental health in patients coming to our hospitals • Nationally recognised iPad based track and trigger SEND project • Cancer pathways • Go Digital • End of Life Care: improving people’s care in the last few days and hours of life • Dementia care • Learning from complaints 3
Partnership working Priority One: Partnership working Why we chose this priority How we will evaluate success Evaluation March 2018 This was the top choice from our patient We will evidence the benefit to patients from taking a STP: We Achieved this. and public consultation event in January. It whole system approach to our strategy including the is also a major strategic aim for the Trust to University of Oxford, our commissioners, other trusts, work with system partners across our STP area, Oxford Academic Health Science Oxfordshire in areas such as the Network and stakeholders. sustainability and transformation project (STP) across Buckinghamshire, Home Assessment and Reablement Team (HART) Home Assessment and Reablement Team (HART) Oxfordshire and Berkshire. We also service development: we will ensure that the 50% of service development: We achieved this. recognise the value of our services that time is specifically for patient contact. This figure is provide national and international expertise derived by taking into consideration staff annual leave, and will work to enhance care in this area sickness, maternity leave and travel time between each particularly for rare diseases. Our CQUIN patient in the community as well as non-patient facing (Commissioning for Quality and Innovation) organisational activities. programme this year includes partnership Operational delivery networks (ODN): networks with other local/regional hospitals We expect to partially achieve this. The regional By ensuring the Operational Delivery Networks (ODNs) - to deliver best quality care together for Spinal network holds regular MDT meetings and the collaborations of doctors, nurses, managers and allied spinal surgery, infection of the liver from a network has produced regional policies to manage professionals - offer opportunities to share learning and virus (hepatitis C), specific blood disorders spinal emergencies including emergency imaging and develop solutions within and across networks at regional and chemotherapy etc. transfer. and national levels, to build collaboration and accelerate The hepatitis C ODN has a greater than 98% cure change for patients. This will be evaluated via rate. achievement of the CQUIN requirements. Haemoglobinopathies: By the end of Q3, 70% of patients had received an MDT review. By fully embedding the OUH Public Health/ Health and Wellbeing Strategy we will continue to improve the organisational infrastructure that underpins staff health We achieved this: w e implemented a management and wellbeing. We will implement a management development programme. development programme to equip line managers with the skills and capabilities to manage teams and services. This will provide managers with the tools to help create a healthy workplace for staff. 4
Safe discharge Priority Two: Safe discharge Why we chose this priority How we will evaluate success Evaluation March 2018 Patients have told us that delays Our aims are to improve the experience of We will partially achieve this. caused by their medicines not being discharge and the accuracy of discharge Analysis of January and February 2018 ready when they expect to leave the communication for future medication. discharges before noon show an increase to hospital are a source of frustration. We We will bring forward the time medicines to 22.5% (average). have also had feedback from GPs that take home are reconciled/written, this is an area we can improve upon. significantly increasing the number of This was the favourite new priority patients discharged before 12 noon, and identified at our patient and public reduce the number of changes needed on event and will build upon work we did medicines to take home so they are ready at last year to improve medicines safety. the time of discharge. Furthermore we aim to reduce the overall time it takes to turn around discharge medicines and ensure availability to the patient when they are ready to go home. We will aim to increase the percentage of patients discharged before noon from 8% to 30%. We will examine information from our electronic system (Cerner) and carry out audits to check our results. 5
Priority Three: Preventing patients from deteriorating Priority Three: Preventing patients from deteriorating – delivering time critical care [heart attack, stroke, blood clots in the lungs, sepsis including the use of the System for Electronic Notification and Documentation (SEND)] Why we chose this priority How we will evaluate success Evaluation March 2018 This was the third most popular priority Through a programme of changes supported Reduction in cardiac arrests: We achieved this. There is a 20% decrease in the instance of cardiac arrest in to continue at our patient and public by the monitoring system SEND and as part general ward areas between April 2017 and Feb 2018 consultation event and is a theme from of the cardiac arrest reduction strategy we when compared with the same period the previous our analysis of incidents or near expect to achieve a 10% reduction in cardiac year. misses in 2016/17. arrests in 2017/18 from 2016/17. We will establish an education and Education and communication programme: We communication programme to fully inform partially achieved this. The number of midwives completing the recognition and treatment of the our staff about rapid response treatment for acutely ill and deteriorating patient (RAID) assessor time critical diagnoses which may cause training has increased and RAID assessments are deterioration in hospital. now underway in maternity. This subject has also been included in all medical induction sessions since August 2017 (646 doctors). The groundwork is now complete for the e-learning package for time critical illnesses and the anticipated go live date for the training is by 31st May 2018. Sepsis CQUIN: We fully achieved the screening We will work to achieve national priorities to element and partially achieved the intravenous improve care for patients with sepsis as antibiotics within an hour element (70% versus a described in the 2017/18 CQUIN. target of 90%). 6
Priority Four: Mental health in patients coming to our hospitals Priority Four: Mental health in patients coming to our hospitals Why we chose this priority How we will evaluate success Evaluation March 2018 We know that the Emergency For patients attending ED we will collaborate Mental health in ED CQUIN: We have achieved Department (ED) is not the best place with Oxford Health to achieve the CQUIN this with a 46% reduction in attendances since to care for patients with mental illness target for 2017/18. We aim to reduce by 20% April for this patient cohort. and we will be working with Oxford the ED attendances of those within a Health NHS Foundation Trust to find selected cohort of frequent attenders in ways to prevent the need to come to 2016/17 who would benefit from psychiatric ED for some of these patients. We will and psychological interventions. also work on further improving care for those with mental illness complicating For inpatients, our Psychological Medicine Education/ training quality initiative: We have physical illness who are admitted to team will identify, train and support medical fully achieved this. our hospitals. This was the second and nursing champions for psychological most popular suggested new priority at and psychiatric care of our patients in all key our patient and public event. Trust services. 7
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