Food Safety & Service Quality Control Program Issue No: 1 - PDF document

Food Safety & Service Quality Control Program Issue No: 1 Issue date: 01/06/2015 Page 1 OF 10 Food Safety & Service Quality Control Program The Implementation of Food Safety System Based on WHO / FAO Codex Alimentarius Commission Guidelines . ACERTA M IDDLE E AST Q UALITY A ND F OOD S AFETY S ERVICES Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188 www.acerta- me .com

Food Safety & Service Quality Control Program Issue date: Issue No: 1 Page 2 OF 10 FSCP002 01/06/2015 ACERTA Introduction Who we are:- ACERTA Certification is a really independent, inspection and certification, specialized in the assessment of production good practices. Our experience of more than 20 years makes ACERTA one of the leading auditing and certification bodies for the food and food related supply chains. We have the ambition to perform detailed and challenging audits on a level that meets the expectations of stakeholders. Therefore, the value of our certificates is recognized and accepted internationally. We believe that an ACERTA audit must contribute to awareness and inspiration for improvements, supported by competent, local and enthusiastic auditors. The ACERTA brand stands for in involved organization based upon integrity, confidence, competence and ambition. ACERTA can provide the following inspection/ Certification: 1. Food Safety Audits with monthly evaluations and following up the performance by the accumulated results with highlighting both weakness and improvement areas. 2. Sampling and microbiological analysis of food and water samples, surface, nails and throat swabs 3. Food Safety Training. 4. Mystrey Guest Audit. 5. Staff Medical Screening . ACERTA M IDDLE E AST Q UALITY A ND F OOD S AFETY S ERVICES Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188 www.acerta- me .com

Food Safety & Service Quality Control Program Issue date: Issue No: 1 Page 3 OF 10 FSCP002 01/06/2015 Our Main Business Lines Food Safety Services Service Quality Services Training Services Environment Services . ACERTA M IDDLE E AST Q UALITY A ND F OOD S AFETY S ERVICES Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188 www.acerta- me .com

Food Safety & Service Quality Control Program Issue date: Issue No: 1 Page 4 OF 10 FSCP002 01/06/2015 OUR VISION, Mission & Focus Vision We are leaders, creating a network of knowledge and international certification management, and are known for our technical competence by the markets that are relevant to our clients. Mission We are dedicated to business transformation, oriented towards the systematic improvement of the organization's performance by incorporating high added value into training and certification based on internationally acknowledged management systems. Our Focus  We speak your language.  We are a network of business professionals that besides speaking your language, understand your company's language.  We provide powerful tools for your company's continuous improvement  Our constant training has allowed us to make successful contributions to our clients, providing powerful tools for the continuous improvement of companies in every continent, throughout our training and certification audit processes.  We are Objective and Transparent  We focus on objectively preparing our proposals in consistency with actual costs, granting information on the outreach of our services and their applicability . Practical, not theoretical  Our partners' acknowledged leadership, along with the creativity and practical and technical competence of our network of business professionals, allow the continuous development of our services and the pragmatic application of the latest technological developments in the field of management. . ACERTA M IDDLE E AST Q UALITY A ND F OOD S AFETY S ERVICES Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188 www.acerta- me .com

Food Safety & Service Quality Control Program Issue date: Issue No: 1 Page 5 OF 10 FSCP002 01/06/2015 Quality & Food Safety SERVICES: Operational hazards need to be minimised, whether it be compliance with local employment law, statutory inspection of equipment, pesticide residues in vegetables or a breakdown in the food management system . There is not one stand-alone control that has the ability to ensure that safety and quality hazards have been adequately addressed . The hospitality industry and its stakeholders need a holistic and integrated approach that targets risks, maintains and improves service, safety and quality Provides a Range of Multi Services:-  Food Safety Monitored Audit  Food Safety Training  Food, swabs and water sample testing Mystery Guest  Staff Medical Screening  . ACERTA M IDDLE E AST Q UALITY A ND F OOD S AFETY S ERVICES Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188 www.acerta- me .com

Food Safety & Service Quality Control Program Issue date: Issue No: 1 Page 6 OF 10 FSCP002 01/06/2015 Training Services What we stand for & What's make us different Since Opening, ACERTA Middle East has successfully brought our unique value- adding, efficient and effective methodologies consistently and continuously with a business focus and orientation to the global marketplace. Scope of Offering In the field of Quality & Food Safety, no other provider can match our certified range and scope of solutions across one of the broadest range of disciplines available worldwide . ACERTA M IDDLE E AST Q UALITY A ND F OOD S AFETY S ERVICES Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188 www.acerta- me .com

Food Safety & Service Quality Control Program Issue date: Issue No: 1 Page 7 OF 10 FSCP002 01/06/2015 1. Food Safety Control Program  Monthly unannounced Food Safety Audit:  Staff training on Basic Food Safety (2 hours) 2 time / Year for F&B staff in each restaurant  Checklist based on Food Safety principals and Audit covers the whole food chain: 1. Receipt of Delivery 2. Dry Storage 3. Frozen Storage 4. Refrigerated Storage 5. Food Preparation 6. Defrosting of frozen foods 7. Cooking & Reheating 8. Cooling 9. Food display & Service 10. Thermometers 11. Water & ice 12. Personal Hygiene (Staff training, Medical Screening, Personal Hygiene Facilities, Personal Hygiene Practices) 13. Solid Waste 14. Pest Control 15. Structure of food preparation areas 16. Customer toilets 17. Restaurants & dining areas 18. Equipment 19. Cleaning & Sanitation 20. Laboratory Analysis  Staff coaching Training during the Audit tour. Document review   Temperature controls (Receiving foods, Fridges & Freezers, Defrosting, Cooking,  Reheating, Cooling, Chilled food display, Hot food display)  Vegetables & Fruits sanitation log  Any other form related to Food Safety. . ACERTA M IDDLE E AST Q UALITY A ND F OOD S AFETY S ERVICES Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188 www.acerta- me .com

Food Safety & Service Quality Control Program Issue date: Issue No: 1 Page 8 OF 10 FSCP002 01/06/2015  Scoring system, * The audit checklist contains many sections with a number of questions; objective evidence gained during the audit answer these questions “Conform” or “non - conform” Conform = Two (2) Minor non – conformance = One (1) Major non – conformance = Zero (0) * Indication of performance depends on the total score obtained from the audit:  Audit score  Results of microbiological analysis of food and swab & water samples. The following are considered Major non-conformances under the operational o requirements of ACERTA Middle East certification services. For each non-conformance a penalty of 10% is awarded to the overall score o for the section in which the incidence was noted. 1. Absence of sanitizer. 2. Staff not wearing headgear in any food prep area. 3. Presence of pests. 4. Jewelry (bandages/ necklaces / fancy earrings) 5. Bad working habits. 6. Incorrect storage temperature. 7. Eating and /or drinking in food prep. Areas. 8. Expired stock. 9. Cloths. 10. Absence of hand wash commodities at any hand wash basin 11. Evidence of smoking 12. Swab score of Zero Indication of performance:  Above 80% Excellent result with very few items to rectify **Awarde the Silver ACERTA Middle East Certificat **After 3 succesive awarding the silver certificate the Restaurant will gain the Golden ACERTA Middle East Certificate  60-79 % Food Hygiene /FOOD SAFETY training for staff together with implementation of an action plan & FOOD SAFETY system for improvement  Below 60% Food Hygiene /FOOD SAFETY training, FOOD SAFETY system should be implemented & action plan for improvement according to the audit result recommendation . ACERTA M IDDLE E AST Q UALITY A ND F OOD S AFETY S ERVICES Villa 9030, Israa St. Al Mogawra 9, Al Mearaj El Sofly, Maadi, Cairo, Egypt, T (Office) : +202 23106707 M (Office) : +201020050188 www.acerta- me .com