Food Lion Retail Recovery Compliance Workshop Food Lion & Second - PowerPoint PPT Presentation

Food Lion Retail Recovery Compliance Workshop

Food Lion & Second Harvest • The Food Lion Retail Recovery program is a partnership between America’s Second Harvest and Food Lion Corporate.

Product That Can Be Donated • Food Lion private label products, which are damaged or outdated. • All meat and processed meat items, including beef, pork, chicken, lunchmeat and prepackaged items, that are still safe to consume but cannot be sold at a reduced price and would otherwise be thrown out, may be donated. • Deli/Bakery items that can no longer be sold and would otherwise be thrown out.

Product That Can Be Donated • Produce items that no longer meet Food Lion’s fresh standards but are still fit for consumption, may be donated. • HBC - Health and beauty care items (excluding medicines) that are out of date or damaged.

Product That Cannot Be Donated • Food Lion Stores cannot donate any product that is spoiled. • Food Lion Stores cannot donate organ meats or seafood (i.e. liver).

Food Lion Responsibilities • Meat donations should be kept in the freezer until pick up. • Per the U.S. Department of Agriculture, food banks cannot accept unlabeled products. • Salvage product donations are to be given only to authorized Second Harvest food bank representatives, presenting a Second Harvest Identification Card displaying the food bank/agency name.

Food Lion Responsibilities • All product donations are to be properly receipted by the food bank/agency (utilizing the food bank/agency form), and signed by both the store management and the food bank representative. • If the food bank/agency does not have a donation form available, store management should provide the “Product Donation Form”

Partner Agency Responsibilities • The food bank/agency assigned to each store will provide a contact for store management to call to arrange donation pick-ups, as the store’s individual needs require. • Once contacted, the food bank/agency should arrange for pick-up within 24 hours. Upon arrival at the store, the food bank/agency will request the manager on duty to assist in the pick- up.

Partner Agency Responsibilities • Food Bank/agency picking up meat items is required to have meat products refrigerated during transport. At the very minimum, the agency needs to transport these products in a temperature- controlled cooler or freezer blanket.

Reporting

Send Reports to… Tonya Corso Phone: 919.865.3040 Fax: 919.954.8427 Email: tcorso@foodbankcenck.org Mail: 3808 Tarheel Drive Raleigh, NC 27609

Not Reporting – 1 st Occurrence • ASAP Resource Coordinator will contact agencies via phone or email to notify them of their first occurrence. • Request the missing months/store(s) report(s) be submitted. • Reiterate to the agency the reporting commitment they agreed to as a part of acceptance into the program.

Not Reporting – 2 nd Occurrence • ASAP Resource Coordinator will contact agencies via phone or email to notify them of the second occurrence. • Request the missing months/store(s) report(s) be submitted. • Reiterate to the agency the reporting commitment they agreed to as a part of acceptance into the program. • Send a follow-up letter to the agency director specifying the action/consequences that will occur if agency fails to report by the due date a third time within that twelve month period. • Notify ASAP Director of agency’s second non-compliance occurrence.

Not Reporting – 3 rd Occurrence • Agency removal from program: If an agency fails to submit the monthly report (3) times in a 12 month period – they will be notified of failure to do so and dropped from the program.

Not Reporting – 3 rd Occurrence • ASAP Resource Coordinator will notify Agency Services Mgr, Outreach Programs & Evaluations Mgr, and Vice President of Programs of non-compliant agency’s failure to comply for a third time and the resulting actions being taken. • ASAP Resource Coordinator will contact non-compliant agency’s Food Bank branch Outreach Coordinator to notify them of agency’s failure to comply for a third time. • Outreach Coordinator will select an agency to replace the removed non-compliant agency, provide new agency with program guidelines, store pick-up days/times, and Food Lion cards.

Not Reporting – 3 rd Occurrence • Outreach Coordinator will provide replacement agency information to the Resource Coordinator for inclusion into database. • Outreach Coordinator will contact Food Lion store/manager to notify them of non-compliant agency being removed from program due to lack of reporting compliance, and will provide manager with the replacement agency’s information. • A letter will be sent to the non-compliant agency’s director by ASAP Resource Coordinator specifying the removal of the agency as a Food Lion partner due to their lack of compliance for a third time within a twelve month period.

Questions & Answers What questions do you have about the Lion Program?

Thank you for your time! Contact your outreach coordinator with any concerns you have.