FIRST ENERGY PRESENTATION On April 22, 2019, representatives from First Energy presented an update on pertinent: • Storm Restoration Processes in a storm or other outage, • Forestry Issues, and • Circuit Improvements to Bainbridge Township Trustees, Department Heads, and those in attendance at the Trustee regular meeting. Representatives provided updated telephone numbers, websites and links during this informative presentation. The overview of this power point presentation can be found in this attachment, and will be permanently posted on our township Resources Page as well. We urge residents to review this information, and in particular note the Mobile Tools for Outage Situations.
BAINBRIDGE TOWNSHIP Storm Restoration Process, Forestry, Circuit Improvements Dave Conley Regional External Affairs, FirstEnergy
Weather Event Process Planning and Preparation Company meteorologists monitor storm movement Conference calls to plan response Evaluate need for internal/external mutual assistance; bring in additional crews/staff and prepare staging areas/supplies Communicate with employees, emergency management agencies, government officials, regulators and customers emphasizing safety Thunderstorms Snowstorms High Winds Extreme Hurricanes Tornadoes Temperatures 2
Trans and Sub Restoration Process High High High Trunk / Feeder Circuits Branches and Laterals Individual Customers Power Plant Customers Affected Power Plants and 1 Transmission Lines Low Low Low Transmission Short Short Short Extended Lines Time to Restore Time to Restore Time to Restore 2 Main Lines Neighborhood Substation Main Feeder Transformer Lines (Overhead Service) 3 Primary Lines Transformer (Underground Service) Neighborhood Distribution Lines 4 Block-by block restoration: small groups/individual customers 3
Restoration Process Communications Messages - including safety information - communicated through news releases, social media, paid media, www.firstenergycorp.com, and government entities FirstEnergy Contact Centers – Staffing increased to manage call volume – Provide information through interactive voice response (IVR), outage website and customer service representatives External Affairs Managers respond to government officials and emergency management 4
24/7 Power Center / Reporting an Outage Customers can: • Report Outages via 1-888-544- 4877 (LIGHTS • Report Outages from the map • See where outages are occurring by address, zip code or zooming in on the map • Find estimated restoration data during significant events 5
24/7 Power Center 24/7 Power Center Outage Map Individual damage locations with best-available ETR, cause and crew status “Areas” overview provides snapshot of current outages Zoom in or use summary table to find outage information at local level View ETRs, cause and crew status Maps optimized for mobile devices 6
24/7 Power Center Mobile Tools for Outage Information Mobile Website – No sign-up or installation, just use your smartphone to visit www.firstenergycorp.com 54 – Report outages, receive status, view outage map 44 87 Alerts and Reminders – Timely emails or text messages – Customers can opt-in to topics related to power outages: – Weather alerts – Restoration updates – Notification of planned outages Text Messaging – Report a power outage or request outage status using the text messaging service on your mobile phone More information on Alerts, Reminders, and Text Messaging: www.firstenergycorp.com/connect 7
Forestry Trees are trimmed to improve service reliability and decrease the momentary and sustained loss of power (4 year regular cycle) FirstEnergy employs independent contractors whose skilled, professional crews trim to provide enough clearance between limbs and lines for safe and reliable service. Crews perform the work under the guidance and inspection of FirstEnergy Forestry Supervisors. FirstEnergy contractors attempt to notify property owners before removal of tree. This does not apply during emergency situations. Crews are instructed to use a natural trimming method called directional pruning, proven to be the best method for the long-term health of the tree. Stumps will be cut off flush with the ground where possible and roots left. Small tree limbs and branches are run through a chipper and hauled away. Wood too large for the chipper is cut into manageable lengths and left on the property Vegetation Management program – for disposal by property owner. www.firstenergycorp.com/trees 8
Circuit Improvements 5 Sectionalizers installed to improve restoration time efforts – $500,000 investment Smart Grid equipment installed Circuit inspection completed February 2019 – Visual inspection of the circuit for potential hazards Thermal Scan scheduled for Summer 2019 Completed Circuit trimming in 2017 9
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