Facility Quality Forum Guidelines A Feedback and data PIP Tool for - PDF document

Facility Quality Forum Guidelines A Feedback and data PIP Tool for Residents, Families, and Staff Part of the Facility QAA/QI/QAPI Suggested participants: Appoint a facilitator that is a trusted resource to residents, families, and staff. A social worker would be a suggested facilitator. It is suggested to have 2 residents, 2 families, 2 C.N.A. staff and a Charge Nurse. Keep the group to a small, workable number Group Introduction: We are gathering information to guide culture change. This tool will guide feedback from the recipients of care, the consumers of care, and our wonderful workforce, the deliverers of care. 1. Explaining the three components of physical, mental, and psychosocial wellbeing: “Facilities are guided by regulatory language that says residents have the right to maintain or attain the highest level of physical, mental, and psychosocial well being. In lay terms, that means that facilities are responsible for helping residents be the best they can be in regards to how they walk, move, care for yourself, use the bathroom, etc.” 2. Physical well-being, as defined by residents I have talked with is “body and soul harmony”. That has been explained as: “Getting help when you need it, doing what you can do, and having comfort”. 3. Mental well-being, in their terms, is “peace of mind, feeling safe and secure. A sense of well-being. Mental well being is the availability of resources for counseling and support, the ability to have access to care to meet individual needs. 4. Social well-being, as described by residents, is about friends, relationships, caring for others and being cared for. Social well being is involvement in “things you like to do”. Residents have noted the importance of establishing personal goals, and being seen as unique individuals. Facilitator: Now I would like to hear from you, starting with talking about first impressions: To Residents, and Families: What was your first impression of your facility? (All) How could we do better?

 (All) Where are our gaps in service or opportunities ? Staff participants: What were your first impressions as an employee? What ideas or opportunities do you think we have?  (All) What does Physical well-being suggest to you? An example could be: being free of pain, being able to do the most that I can do”.  How can those needs be better addressed? Please record an R, (residents) F, (families), or S (staff) next to comments that are recorded.  (All) Where are the opportunities?  (All) What does psychosocial well being suggest? Resident examples include being involved in things they like to do, relationships)  (All) What works?  (All) Where are the opportunities?

Responsible Persons Target dates Suggested Action Steps for QAPI discussion and PIP consideration Comments: