Facilitation Skills, Facilitation Skills, Presentation Skills or Both? Presentation Skills or Both? Ap Applyi ying These se Worl rld Class ss Comp mpetencies Facilitated/Presented by Ann Benett, Benett Communications and Kelly Reeves, Mandel
Today’s Agenda • Facilitation and Presentation Skills: Ann and Kelly The WHAT, WHY & WHO and the DIFFERENCE • Audience Experience Discussion All 3
WHAT: 5 CRITICAL SKILLS FOR PRESENTATIONS ANALYZE the CRAFT core PRESENT with NAVIGATE HANDLE tough AUDIENCE MESSAGES CONFIDENCE VISUALS QUESTIONS for IMPACT
5 CRITICAL SKILLS FOR PRESENTATIONS ANALYZE the CRAFT core PRESENT with NAVIGATE HANDLE tough AUDIENCE MESSAGES CONFIDENCE VISUALS QUESTIONS Analyze what your for IMPACT audience cares about most
5 CRITICAL SKILLS FOR PRESENTATIONS CRAFT core ANALYZE the PRESENT with NAVIGATE HANDLE tough MESSAGES AUDIENCE CONFIDENCE VISUALS QUESTIONS Construct content for IMPACT the audience understands, values and trusts
5 CRITICAL SKILLS FOR PRESENTATIONS PRESENT with ANALYZE the CRAFT core NAVIGATE HANDLE tough CONFIDENCE AUDIENCE MESSAGES VISUALS QUESTIONS Deliver with for IMPACT authenticity, composure and executive presence
5 CRITICAL SKILLS FOR PRESENTATIONS NAVIGATE VISUALS for ANALYZE the CRAFT core PRESENT with HANDLE tough IMPACT AUDIENCE MESSAGES CONFIDENCE QUESTIONS Illustrate key points with visuals, and navigate slides with purpose
5 CRITICAL SKILLS FOR PRESENTATIONS HANDLE tough QUESTIONS ANALYZE the CRAFT core PRESENT with NAVIGATE AUDIENCE MESSAGES CONFIDENCE VISUALS Handle tough for IMPACT questions with confidence and move to the desired action
WHY? 24/7 The picture can't be displayed. The picture can't be displayed. The picture can't be displayed. INFORMATION OVERLOAD The picture can't be displayed. The picture can't be displayed. The picture can't be displayed. The picture can't be Always on displayed. The picture can't be displayed.
Poor communication is COSTLY Source: 2017 Workplace Productivity and Communications Technology Report
WHO NEEDS PRESENTATION SKILLS? EBC Discussion Subject Sales & Facilitators Executives Teams Leaders Matter Presales Experts Teams
Facilitation: Proactive, purposeful ORCHESTRATION of the customer experience IN THE MOMENT 1
1. Open Strategically Facilitator Role and Skills 2. Confirm Objectives & Track their Progress 3. Transition by Linking back to Objectives 4. Powerfully Intro Speakers by Providing Context 5. Close Purposefully Know how and when to intervene in challenging situations to make a great customer experience Analyze 1. Listen and Observe 2. Read Body Language 3. Consider Interactions 4. Check In Constantly 5. Pose Intentional Questions 5
Why Facilitation: Effective Briefings Don’t Run Themselves 13
Who Are The Facilitators? Hybrid: A EBC Team Company Business Account Blend of Members Executives Leaders Managers Facilitators 8
Present esenter ers: s: Facilitator: PI PILOTS S AIR TRAFFIC CONTROLLER
Audience Experience and Discussion Consider the value of effective Presentation and Facilitation skills to: The Account Customer Teams Experience Discussion The EBC Leaders/ & The SMEs/ Company Executives 10
Audience Experience Discussion: Presentation Skills and Facilitation Skills 1. Why are these skills valuable to your program? 2. Who are your Presenters and Facilitators? 3. What drove the need for training? 4. How do you train and develop them? 5. What are the benefits of having skilled Presenters and Facilitators?
Handout: Facilitator Checklist & Power Words 14
Handout – Presentation Skills
PEOPLE MAY NOT REMEMBER WHAT YOU SAY OR WHAT YOU DO, BUT THEY WILL REMEMBER HOW YOU MADE THEM FEEL. Maya Angelou, American poet and civil rights activist THANK YOU Audience Participants Mandel: Kelly Reeves & Benett Communications: Ann Benett 15
Recommend
More recommend
