Evolving Role of the Quality Professional Presented By General - PDF document

Evolving Role of the Quality Professional

Presented By General Manager Greg Weiler ASQ Asia

Evolving Role of the Quality Professional Using U.S. as an example, the role of the “quality professional” has changed quite dramatically over the past decade ASQ

ISO Documents Quality Professional: Before Managed organization’s quality department

Quality Professional: Before Trained staff in quality processes, especially TQM

Quality Professional: Before I mplemented and monitored Standards (I SO9000, etc.)

Quality Professional: Before I mplemented the “quality function”

Quality Professional: Before Established “quality system”

Quality Professional: Before Monitored and evaluated quality costs

Quality Professional: Before Did quality planning Planning- - - Hmmmm St rat egic Qualit y

Quality Professional: Before Planned and conducted audits

Quality Professional: Before Picture emerges of a harried individual running around with a pocket protector filled with mechanical pencils, a slide rule, and Juran’s “ Quality JURAN Control Handbook” , quoting statistical formulae and warning of impending I SO audits

The “Evolved” Quality Professional Now that “quality is everyone’s business” quality professionals must be significantly different from the person who preceded them

The “Evolved” Quality Professional Syst ystemic A complete systems Integra gration! ion! thinker understanding the implications of systemic integration

The “Evolved” Quality Professional A salesperson PROFITS trying to convince the CEO of the economic benefits of quality

The “Evolved” Quality Professional An internal consultant to all departments, especially HR and Production

The “Evolved” Quality Professional An expert called upon to assist the Community in solving many problems

The “Evolved” Quality Professional Adept at innovation and creativity

The “Evolved” Quality Professional Able to operate in a variety of global cultures

The “Evolved” Quality Professional Familiar with all aspects of customer satisfaction

The “Evolved” Quality Professional Can speak the language of Chief Executives (finance, cost, etc.)

The “Evolved” Quality Professional Able to function comfortably in the world of corporate and social responsibility

Social Responsibility It’s been said that Social Responsibility is a “philosophy without a methodology” Quality is its methodology!!

The “Evolved” Quality Professional Must understand management and Executive finance as well as Management Principles Engineering Finance 101 principles

The “Evolved” Quality Professional Must know how to evaluate a situation and recommend the correct tool or process

The “Evolved” Quality Professional Must be as comfortable in the Boardroom as the shop floor

hange of Chan ABCs of ABC The “Evolved” Quality Professional dynamics of understand change Must

CONCLUSION The 21 st Century Quality Professional MUST adapt to changing organizational conditions OR

CONCLUSION BECOME EXTINCT!!