P ROACTIVE E FFICIENCY Engaging Large Customers for Untapped Energy Savings Max Twogood, ERS Gita Subramony, ERS AESP Online Conference | July 19, 2016 Headquarters: 120 Water Street, Suite 350, North Andover, MA 01845 With offices in: CA, CT, ME, NY, OR, TX, VT www.ers-inc.com
I NTRODUCTIONS Max Twogood Project Engineer II ERS Outreach Contractor for NYSERDA Industrial Process Efficiency (IPE) Program 7/19/2016 2
ERS Engineering firm with 20-year history in clean energy, energy efficiency, and sustainability Utility efficiency program design and implementation Efficiency program evaluation, measurement and verification Energy engineering, sustainable design, and clean energy services 90+ Engineers, Analysts, and Support Staff Offices: MA, NY, CT, ME, VT, CA, OR, TX 7/19/2016 3
A GENDA What is outreach? How outreach helps engage customers Strategies and hurdles customer engagement Overcoming barriers to energy efficiency CHP outreach strategies and hurdles New programs targeting market transformation 7/19/2016 4
W HAT IS O UTREACH Outreach = learning / teaching / sales It goes beyond cold calls: • Relationships • Needs assessment • Technical assistance • Administrative assistance We are selling efficiency • Understand the unique needs of each customer • Educate how those needs can be optimized 7/19/2016 5 Image credit: DOE
E NGAGING T HROUGH O UTREACH Industrial energy efficiency is a deep well of opportunity Energy implications of the process lines are overshadowed by production. Energy use is embedded in every part. Every piece of scrap has an energy component. Lean/6 Sigma/Productivity Projects all have an energy component. Industrial companies rarely have dedicated personnel to investigate energy efficiency. Outreach keeps end users engaged in the efficiency conversation. 7/19/2016 6
H URDLES Upper management doesn’t care • Understand and educate the audience. Keeping up with • ROI, NPV, payback the floods • Maintenance, O&M (of paperwork, • Productivity emails, meetings) Fires to fight • Persistence (sometimes literally…) • Be a timesaver 7/19/2016 7
IPE O UTREACH S TRATEGY Goal: 1,000,000 MWh, 36 million therms Engage: monthly or bi-monthly Take notes: Salesforce Cold Calls Plan: capital cycles Market Partners Consider: capital constraints/requirements Relate: technology/industry updates Industry Goal met as of 2012 Events Implement Project Identify Analyze Warm Assess Project Impact Market Needs 7/19/2016 8
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