Employee Experience (EX) & the Pandemic Anna Tavis, Ph.D Human Capital Management, NYU
Why is EX fast becoming the next big thing in today’s orgs.? How is COVID-19 changing EX? What’s on the other side of Covid-19 ? ?
Acceleration !!!
How is (EX)-centricity changing organizations? EX is the cumulative impact of experiences employees have with an organization before, during and after their employment journey that are designed to maximize organizational and individual outcomes .
How would you describe the state of EX practice in your organization pre- COVID-19?
What is the target of your EX practice?
The opposite of labor shortages: It will be easy to recruit and retain. Wage growth will slow down Labor force participation will drop Wage inequality will rise again Employers less impacted can upskill their labor pull for less Teleworking will become permanent The Conference Board
In a Pandemic a Chief People Officer can make or break a company
More than ever the experience of employees matters now It is how your brand lives or dies
COVID 19 Workplace Moments that Matter (126) Before Now
From Talent Management (10%) To Employee Experience (100%)
What will change post COVID
# 1 Health and Safety
# 2 Workplace Productivity
# 3 Frequent & Fact Based Communications
# 4 Authentic Leadership
Innovation
Building for Resiliency From the “New Normal” To the “Never Normal” ” of Work
Agile /Adaptive working
Social Distancing to Digital Acceleration
From Gig Economy To Quality Brands 24
CEO s as the Chief People Officers 25
THANK YOU @annatavis
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