EEI Occupational Safety & Health Committee Conference Violence, Firearms and Body Armor September 28, 2010 1
Agenda • Welcome and Introduction • Credibility and Experience • Customized Curriculum Scenario Based Validation Recap & Questions 2
Welcome & Introduction 3
Welcome & Introduction ARMADA Ltd. Work in partnership with organizations to protect your people, assets, infrastructure and reputation. Consulting, Training, Protection, Investigations Reality Check Vehicle Safety Policies, Procedures, Training & Protocols? Power Disconnect Polices, Procedures, Training? Workplace Violence Policies, Procedures & Training? Personnel Safety (Meter Readers, Specialists, Customer Service Reps.)? Law Enforcement, Military, and Other Professions Provided “Job / Mission Specific” Training 4
Credibility & Experience 5
Credibility & Experience Experience with Utility Companies, Including Electric Contact to Customize “Job Specific” Protocols & Training Complete Interviews with senior leadership, supervisors and employees Participate in “Ride -Alongs ” Upper, Mid and Lower Income Neighborhoods (businesses) Deploy Pilot Materials & Training Reinforces the Basics, Defines Expectations, Provides Continuity 6
Customized Curriculum 7
Course Curriculum Preparation / Planning - Situational Awareness & Safety Powers of Observation / Memory skills Mind Setting Totality of Circumstances / OODA Weapons Danger Signs & Taking a Good Position Conflict Avoidance – Communication & Listening Being a Good Witness Interacting with Law Enforcement Practical Exercise - Scenario Based Training 8
Preparation/Planning - Situational Awareness Intelligence Mobile Terminal Units, Team Briefings, “Incident Hot - Wash” “Dogs” Vs. Other Intelligence as “pass - on” information Proper Equipment Equipment Checks Wearing it vs. Carrying it Cell Phones & Radios Planning Work from the cul de sac toward the beginning of the street Work from the back of the apartment complex toward the front Plan routes according to danger level (if possible) 9
Powers of Observation/Memory skills Describe Carl Age Height Weight Right / Left handed Clothing Hair Scars Skin color A significant element of the curriculum consisted of improving students powers of observation an memory skills 10
Mind-Setting MIND-SETTING: Rehearsing and visualizing actions in your mind Planning your responses and actions Draw from real life experiences and real life crimes Newspapers, TV, Movies… Analyze the mistakes someone else made, or that we made, and learn from them Identify how we would respond if put in a similar situation Build MUSCLE MEMORY and SURVIVAL RULES 11
Mind Setting 101 12
Mind Setting: The Motivation Daily examples: boss’s critique, significant other, etc All this mental preparation is motivated by one thing... What is it? FEAR! Boss Significant Other Yet we don’t mind -set against our biggest fear; Fear of injury, or life threatening violence 13
Totality of Circumstances For Mind-Setting to be effective you must consider the details AKA: The entire situation and/or everything around you: Time of day Who you are with How well you know the area (dead end streets, etc.) Do you have a cell phone? Where is it? Clothing (tool belt, work boots, gloves, etc.) Weather Use your gut feeling Your body, hand positioning, gear and equipment 14
The OODA Loop (Boyd) Decision making is a series of observe-orient-decide-act cycles You must complete the cycle quickly; quicker than “the other person” Offenders come prepared – Method of Operation (MO). Offenders have practiced their tactics in real world situations Observe Orient Act Decide 15
Weapons 16
Weapons Dress-Up & Practice 21 foot rule “Quick draw” Disarming Proper carrying of equipment 17
Danger Signs & Taking a Good Position Mind Set Skills Preparation 18
Safety Vs. Survival Survival: How to get out of a violent encounter. The actual physical technique. Safety: How you Talk How you Walk How you Behave to deny an aggressive person the opportunity to force you into “Survival” situation 19
Safety vs. Survival Which person is more likely to be forced into a “survival” situation?
Course Curriculum Deadly Mistakes THINKING WAITING OVERPOWERING Deadly Dozen Twelve items that contribute to success or failure Behavior Warning Signs Bladed Body, Crossing Arms, Concealed Hands A Good Position Preparation/Planning, Safe Zone, Posture 21
Conflict Avoidance: Communication & Listening 22
Being a Good Witness Witness Type Location Date / Time Name and/or description of aggressor(s) Witness(s) Summary of Incident Law Enforcement Notification for you or others Obey Commands Company Notifications 23
Scenario Training 24
Course Curriculum Practical Exercise - Scenario Based Training Realistic Scenarios that incorporate training elements Preparation / Planning - Situational Awareness & Safety Powers of Observation / Memory skills Mind Setting Totality of Circumstances / OODA Weapons Danger Signs & Taking a Good Position Conflict Avoidance – Communication & Listening Being a Good Witness Interacting with Law Enforcement 25
Recap & Questions 26
Recap Typical Company Safety Programs Vehicle Safety Power Disconnect Safety Workplace Violence Prevention Overlooked Job Specific Personnel Safety (Meter Readers, Specialists, Customer Service Reps.) 27
Questions / Discussion 23 Clairedan Dr. Powell, OH 43065 Main (614) 431-9700 Fax (614) 431-9706 www.armadausa.com info@armadausa.com Tom Foos – President Jeff Podracky, Chief Operating Officer 28
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