Disconnections processes – update to ECSG Dan Cantle, Senior Consultant 25 th May 2011
Progress to Date • Following discussions with industry stakeholders, issue raised to MRA regarding processing of disconnections • Special MRA working group formed to review current processes and understand key drivers • Working Group made recommendations in January 2011 – Processes for large scale disconnections – Technical solutions to improve data flow – Potential changes for ‘single site’ disconnections • MRA parties consulted on proposals, feedback analysed by Issues Resolution Expert Group (IREG) • Draft Change Proposal sent to MRA parties in April • Feedback used to update Change Proposals • Changes being drafted
The MRA Change Proposals • Final drafting of Changes underway – – Issued for Impact Assessment early June MRA Development Board scheduled to vote on solutions 30 th June – – Implementation likely for November 2011 or February 2012 • Changes comprise: – A new Working Practice for large scale disconnections – A standardised data flow format for passing data between Distributors and Suppliers – Changes to data items to better fit industry and business processes • Further Changes may include: – Expansion of the Working Practice to include single sites – Adopting an Agreed Procedure to enforce the working practice (following ‘trial period’ – Further changes to data items to improve flow of information in processes
The new Working Practice (1) • Working Practice provides process guidance for ‘large - scale’ disconnections • Not mandatory, but helps parties with business process • Distribution Business will be primary contact with the Developer – less need to contact multiple parties • Developer expected to provide Distribution Business with key information to initiate the process – Addresses of the properties; – Date from which the Developer will have responsibility for the site; – Point of contact for the Developer – Point of contact for site access if different to above • Other information optional, but will speed process – MPANs and Meter Serial Number(s), if known; – Planned demolition date; – Earliest dates for both meter removal and disconnection
The new Working Practice (2) • Key Timings: – Where all information provided, Distribution Business will normally quote within 20 Working Days – Suppliers sent Disconnection notices within 5 Working Days of price being agreed with developer – Suppliers will have 25 Working Days to remove meters – If no meters on site, disconnection as quick as 5 Working Days. • Issues impacting Process: – Incomplete or incorrect data provided to Distribution Business – Suppliers seeking to recover asset costs from developer – this will NOT delay disconnection of the supply. – Distribution Business requiring permissions – wayleaves, traffic orders etc. – Lack of site access at agreed times • Expectation is that Working Practice will be amended over time, once it has been tested in operational environment
Other Activities • Gemserv looking at wider issues related to connections and disconnections, e.g. – Address information (plot to postal etc.) – Multi-utility connection and disconnection • A number of solutions being discussed with stakeholders, further information expected shortly • MRA parties continue to monitor disconnections processes and will raise changes as appropriate • Gemserv will continue to liaise with Ofgem to assist in understanding issues and developing industry solutions
Making markets work efficiently and with integrity Dan Cantle Gemserv Limited 10 Fenchurch Street London, EC3M 3BE Tel: +44 (0)20 7090 1020 daniel.cantle@gemserv.com www.gemserv.com
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