DIGITALISATION S. IN SERVICE Dr. Peter Kes CEO Cargobull Parts & Services
THE FOUNDATION FOR DIGITAL SERVICES • Europe-wide spare parts availability through the central warehouse and 29 support warehouses • Certified Service Partner network with around 1,700 workshops • Globally available webshop with > 68,000 articles • EPOS: vehicle-specific spare-parts documentation for 650,000 Vehicles • Cargobull Repair System (CRS): online workshop processing system for repairs, tyre and fleet management
MODULAR ELEMENTS ENABLE DIGITAL SERVICE First Level ModerateLevel HighLevel Remote Repair FS trailer Full diagnostics management Service FS combo FS tyres Lifecycle asset FS complete Predictive (FS) Tyre management package package FS cooling maintenance Management Light units Fleet 4 Y 2.0 system All service modules can be represented for SCB and other manufacturers and for new and used vehicles Breakdown assistance from Cargobull Euroservice
SERVICE-RELEVANT, DIGITAL SMART TRAILER FEATURES
SMARTTRAILER - REMOTE DIAGNOSTICS
COMBINATION OF TELEMATICS AND REPAIR DATA AS THE FOUNDATION FOR INTELLIGENT DATA ANALYSIS AND PROACTIVE SERVICES RELEVANT DATA RELEVANT DATA • Cooling unit temperature • Maintenance history data (cooling unit, trailer, tyres) • Axle load • Tyre and trailer status • Tyre pressure • Cost overview (service & spare parts) • Brake pad wear • Repair history (data and costs) • Coupling activity • Schedule management • EBS data • Billing system for workshops Maintenance history of all SCB Temperature history of all SCB refrigeration units within the last cooling units within the last 12 months 12 months How has the temperature history changed in the last 4 weeks prior to the failure of the cooling unit? • Identification of patterns in existing data Analysis of new data based on on the patterns (“algorithms”/“artificial intelligence”) in order to predict refrigeration unit failures
REMOTE MAINTENANCE ASSISTANCE GLOBALLY AVAILABLE EXPERTISE • Global & mobile knowledge sharing in service • Rapid live assistance from third level support • Interactive live communication between multiple participants • Easy use of service documentation CBC/CBT CPS Service Partner Support Cargobull Euro Support
REMOTE MAINTENANCE ASSISTANCE FOR EVERY APPLICATION Screenshot, Live-Video Knowledgebase/ Exchange of images, Whiteboard, Mobile phone optimized Call history videos and documents Laserpointer Smartglasses HoloLens Connection of Screen sharing / Connection of Chat Groups and user anonymous remote control anonymous administration users users
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