December 1, 2015 Dear Contractor, As part of our overall commitment to safety, Colonial Pipeline and Kinder Morgan are enhancing our contractor data management processes. Effective today , December 1, 2015 , your company is required to submit submitting Training Qualifications (TQ) into ISNetworld. To ensure contractor employees performing work have received required trainings based on scope of work performed, we will be using ISNetworld’s Training Qualification (TQ) tool to track and verify individual t raining qualifications. The TQ tool is included in your company’s ISNetworld subscription, and can be accessed at no additional fee. Colonial Pipeline and Kinder Morgan will be using a standard training requirement matrix in order to standardize the requirement and lessen the administrative burden for all impacted contractor companies. To comply with this requirement, your company will be required to add employees to your company’s ISNetworld account, enter applicable training information, assign employees to our job sites and generate and submit TQ reports. For more detailed instructions on TQ, please reference the TQ Step-By-Step Guide located on your Bulletin Board in ISNetworld. To access the Bulletin Board: 1. Login to ISNetworld 2. Click Messages from the navigation bar 3. Select the tab titled Bulletin Board 4. Select Owner Client as Colonial Pipeline or Kinder Morgan 5. Open the bulletin post titled “Midstream Training Qualifications Requirement – Documents” Colonial Pipeline, Kinder Morgan and ISN representatives will also schedule trainings and contractor meetings in the near future to assist with this requirement. Implementation activities for the near future include: TBD February 2016 – TQ Contractor Help Desk TBD March 2016 – TQ Contractor Help Desk TBD April 2016 – TQ Contractor Help Desk As part of our phased implementation of this initiative, your company is required to have all employee information and CORE training requirements entered into ISNetworld by May 6, 2016. Job-specific requirements will be added and communicated at a later date. As with many new requirements, there will be questions. Please reference the help tab in the top right corner of your ISNetworld account or contact the ISN Customer Service team at (800) 976- 1303 or CustomerService@isn.com for assistance. Thank you for your support in ensuring a successful implementation of Training Qualifications (TQ) in ISNetworld. Sincerely, Richard Slaugh Michael S. Johnson Director Business Continuity, Purchasing Agent Shared Service & Contractor Safety Colonial Pipeline Company Kinder Morgan
Midstream TQ Contractor FAQ What clients are currently participating in the Midstream TQ Initiative? • Colonial Pipeline and Kinder Morgan are currently the two clients that are using Midstream TQ What activities are required of my company by the May 6, 2016 deadline? • Midstream TQ is a phased implementation and only the CORE training activities are required to be completed by May 6. Future communications will outline the action required for the remaining phases. What circumstances warrant an override of a training requirement? Do I initiate it or the client? • The contractor will not be able to initiate. Only a Midstream TQ participating client will be able to apply an override. It will be used sparingly at the client’s discretion and we do not expect for it to be used often. Why are my clients requiring both OQ and TQ? • OQ is only for DOT covered tasks and functions, TQ is used to track safety and job-related trainings on all contractors and their employees. As the TQ matrix is based on OSHA requirements and industry standards, there is an expectation that the contractor should have most of these trainings already in place. Will we be required to submit TQ Reports? • Contractors will be required to submit TQ Reports to show they are qualified for their assigned job functions. Will we be able to scan our ISN ID cards instead of using TQ reports? • This will be up to the client. If a Midstream TQ participating client implements ISN ID card scanning for TQ, contractors will be notified accordingly. Currently, Kinder Morgan and Colonial are not using the scanning capabilities for Midstream TQ. I don’t think my company should be required to submit this information, what do I do? • All Midstream TQ participating clients have communicated that this initiative is a requirement for all their connected contractors in ISNetworld. If you do not believe you should be connected to a client due to your work status (supplier, work once a year, etc.) please follow up directly with your client to confirm your requirement. This information is proprietary and we cannot give out this information. • The only information that is required to be entered into ISNetworld is the employee’s name, the training they received and the date they completed the training. No documents or other personnel information are required to be submitted. What is the “Hiring Client Specific Contractor Orientation (If Applicable)”? • This is a qualification specific to each client that represents contractor orientations. For Kinder Morgan, contractors are responsible for completing the orientation through the ISN Online Training or applying credit accordingly. Colonial is tracking this internally. Can contractors be qualified through in-house trainings? • Yes – contractors have the ability to qualify in-house or by other training providers and they would add those trainings accordingly. If a contractor’s in-house training covers all the Page 1 of 2 Last update – May 19, 2016
components of CORE, they have the ability to enter the “GNV 157 - Annual In-house Contractor Employee Orientation (Encompasses all 22 CORE Trainings)” to qualify for all of CORE. If my company uses a training provider, do the topics covered suffice the TQ requirements? • It depends on the topics that were covered at the training. Please reference the Midstream TQ Matrix and the Equivalencies page to view a guide of course equivalencies. It is not a requirement to use a training provider. Does a safety meeting addressing all CORE topics with a group of our employees count? • Yes – if a contractor’s in-house training covers all the components of CORE, they have the ability to enter the “GNV 157 - Annual In-house Contractor Employee Orientation (Encompasses all 22 CORE Trainings)” to qualify for all of CORE. Who needs to initiate a connection with a client to submit TQ? • Contractor – if a contractor is not currently connected or working with Kinder Morgan or Colonial, they will need to reach out directly to their client contacts to discuss their onboarding process. Additionally, all contractors have the ability to request access to view Kinder Morgan or Colonial’s Midstream TQ Activity List. Please reference the Help Menu within your ISNetworld account to view steps. How do we know which project to select in ISNetworld when we are ready to enter trainings? • The project name for Kinder Morgan and Colonial is labeled “Midstream TQ”. Contractors do not have to specify a specific project or location when entering trainings for Midstream TQ participating clients. What if the employees on site change often or if we don’t know which set of employees will be on a project? • Contractors have the ability to enter all employees who could potentially work for Midstream TQ participating clients. Contractors also have the ability to inactivate or reactivate employees at any time. How do contractors initiate TQ matrix feedback? • If contractors find that their job function is not listed on the training matrix or have feedback regarding the training requirements, they can contact their Kinder Morgan or Colonial point of contacts. Who from my company should enter the TQ requirements? • It depends on your company. The main point of contact for ISN is responsible for forwarding the Midstream TQ communications to the appropriate contact. Page 2 of 2 Last update – May 19, 2016
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