CT DCF Organizational Assessm ent Update June 2019
We are nearing the conclusion of our organizational assessment = focus of following slides Phase I I Phase I Deliverables • High-level strategy: vision, • Strategic ‘path forward’ on how values & strategic goals; to implement each strategic goal first cut of priorities • More detailed organizational • Top-level organizational structure & processes for each structure (i.e. executive Executive domain – informed by roles & responsibilities) staff feedback on current state • Executive team named Team • Core working team of ~ 4 • Casey Family Programs team involved • ~ 7 external advisors • Government Performance Lab • Broader consultation with stakeholders, including DCF staff Tim ing • Complete by end of Feb • Complete initial work by end of May / early June 2
DCF 2019-2022 Emerging Strategy Sharpening the safety lens through prevention across the child w elfare system Sharpening the safety lens through prevention across the child w elfare system VI SI ON VI SI ON Partnering w ith com m unities And em pow ering fam ilies To raise resilient children w ho thrive STRATEGI C GOALS STRATEGI C GOALS Engage our Contribute to Keep children Elim inate w orkforce Connect child & fam ily & youth safe, racial & ethnic through an system s & w ellbeing by w ith focus on disparate organizational processes to enhancing m ost outcom es culture of achieve tim ely assessm ents vulnerable w ithin our m utual perm anency and populations departm ent support interventions 3
Operationalizing our work Child & Fam ily Services Review ( CFSR) Program I m provem ent Plan ( PI P) Juan F. Strategic Plan Child & Fam ily Services Plan ( CFSP) Annual Progress & Services Report ( APSR) Dom ain m apping to inform path forw ard 4
We are seeking to better align specialty areas across the state, to build consistency & expertise From Regional Administrators supervising specialists from different backgrounds … …in a sim ilar structure Regional Adm inistrator to what we already have CPS background/ specialty for G&C specialists, education consultants, nurses, and area office legal staff Office Directors Clinical PDs System s PDs QA/ CQI PS & PDs CPS background/ Clinical background/ Mixed background/ Mixed background/ specialty specialty specialty specialty Exam ple: Adm inistration …to specialists being supervised by fellow specialists, under the appropriate domain CO Fiscal Operations Adm inistration Strategic Planning Fiscal background/ specialty QA/ CQI Lead Assistant Chief Clinical Lead System s Lead Analytic CPS background/ Clinical background/ [ TBC] background/ background/ specialty specialty specialty G&C Specialists specialty Fiscal background/ specialty QA/ CQI PS & PDs Office Directors Clinical PDs System s PDs Analytic CPS background/ Clinical background/ [ TBC] background/ background/ specialty specialty specialty specialty 5
Lessons learned from domain mapping • Valuable and innovative w ork being done, but inconsistent across regions – previous structure made it difficult to scale up best practices, with result of families receiving different types of service & support depending upon their region • Room to reduce duplicate or redundant efforts – particularly in reviews and reports, to free up staff time to focus on forward-looking quality improvement support for line staff • Staffing not yet balanced across offices – need to carefully match staffing with volume • Huge potential in the System s w ork – currently stretched across foster care, services, and community engagement 6
DCF Executive team Com m issioner Vannessa Dorantes Deputy Deputy Bureau Chief Bureau Chief Legal Director Com m issioner Com m issioner of Strategic of External Maureen Operations Adm inistration Planning Affairs Duggan Michael Williams Jodi Hill-Lilly Recruiting Ken Mysogland 7
DCF Divisions – core objectives Deliver on the agency’s core m andate and strategic goals around child safety, timely Operations permanency & wellbeing Reinforces the critical infrastructure that enables DCF’s staff to successfully serve Adm inistration children & families Shape the agency’s direction , by learning from past performance and driving data-driven Strategic Planning organizational change Build the agency’s external reputation and partnerships ; facilitates delivery of the External Affairs agency’s legislative agenda to support its strategic goals Oversees the agency’s legal agenda & Legal partnerships; reviews legal obligations and mitigate risk for the agency 8
DCF Divisions – Operations structure Deputy Com m issioner Operations Michael W illiam s Solnit North Clinical & Brett Rayford Com m unity Transitioning Health & Education interim & Child w elfare Consultation & Careline Youth W ellness Services Support Solnit South Tina Jefferson Lisa Daym onde Linda Dixon Nicole Taylor Matt Folan Kristina Frank Gregory Stevens interim • Focus on core • Focus on • Focus on • Focus on • Focus on • Focus on • Focus on Child w elfare clinical w ork adolescents & psychiatric children’s educational accurate & program s transitions treatm ent m edical achievem ent triaging • 3 x Assistant services Chiefs: • TFC work to be • Congregate • Division • Structure to • Structure to J Blackwell built out care work to assessm ent to • New Dept remain as is focus on Reg1 &5 prep for FFPSA kick off now, to Pediatrician staffing to peak • I nteragency J Currier- determine if call volume planning to be • SI S to be • Structure to Ezepchuck any shifts are elevated consolidated remain as is • Exploring new Reg 2 &3 needed in Program w ork phone systems C Lau infrastructure, • W ilderness to be focused Reg 4 &6 design, School to • Implementing function and • Regional report up On Line • Foster care outcomes clinical PDs to reporting division – 2x report up capabilities Foster care PDs covering 6 • Hum an regions; also trafficking to 9 includes CO be elevated functions
DCF Divisions – Administration structure Deputy Com m issioner Adm inistration Jodi Hill-Lilly Fiscal & Academ y for Organizational Multicultural Hum an Diversity & Support W orkforce System s & Clim ate & Staff Affairs & Services Developm ent Resources Equity Organizational Support I m m igration Developm ent I nterim - Cindy I nterim - Tracy Jeanette Perez Candy Phillips Practice Michael Schultz Butterfield Davis • Focus on • Focus on • Focus on • Focus on • Focus on • Focus on staff • Assure infrastructure system s developing supporting staff resource adherence to support developm ent staff staff & experience needs to statutes staff m ulticultural involving • Regional • Structure to • Will continue • Centralized / im m igrant DCF’s • Structure to system s PDs to remain as is to collaborate structure fam ilies diversity & remain as is report up, closely with being equity focusing on • Potentially the Wilderness explored • Division services and looking at School • Structure to mapping • Division community splitting office remain as is currently being mapping engagement out between done to better currently being multicultural understand • Will integrate done to better affairs & strengths & between understand immigration, opportunities grants, strengths & to increase contracts and opportunities capacity delivery 10
DCF Divisions – External Affairs structure Bureau Chief of External Affairs Ken Mysogland Com m unity Legislative Affairs Com m unications Relations Vincent Russo Gary Kleeblatt Ann Adam s • Focus on dealing • Focus on driving • Focus on building w ith com m unity DCF’s legislative public im age of DCF issues & concerns agenda • Looking to build out • To expand on current • Structure to remain communications ombudsman work, to as is capabilities further include community outreach 11
DCF Divisions – Legal structure Legal Director Maureen Duggan Assistant Legal Assistant Legal Assistant Legal Director Director Director • Focus on driving forw ard agency’s legal agenda, and providing legal expertise & support to frontline staff • Division to commence domain mapping over the next month, to look at current state and develop recommendations on structural path forward 12
First 6 months – Achievements To Date • Secured m ajor initiatives in 2 0 1 9 -2 0 State budget – Integrated Care Coordination – Centralized transportation unit – Behavioral health services • New Legislation - Additional mandated reporters - Transparency bill - Solnit licensure - Children in Care Bill of Rights and Siblings Bill of Rights • Recalibrating relationships & com m unications – Strong interagency collaboration – FFPSA readiness – Legislature – Advocacy groups including OCA – Stakeholder partnership alignment (foster parents, police chiefs, school superintendents, chief court administrators, state’s attorneys, AAGs… ) – Provider collaboratives 13 – Media outlets
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