CPO – The Path Forward • This Is Our Journey Through The Mountains. The mission of the Office of the Chief Product Officer (CPO) is to provide the pathway and brokerage support for our customers necessary to access shared services, innovation, cloud and network services and related enterprise capabilities. Our vision is to provide the best, most comprehensive service offerings at the lowest price and to define the governing standards that will streamline efficiencies across HHS Operating Divisions.
CPO Strategic Goals • Customer Satisfaction – Customer Engagement – Collaboration Across HHS – Shorter expectations – Faster delivery • Investment Alignment • Cost Savings • Reduce System Duplication • Enterprise License Management • Enhance Interoperability
CPO Strategic Objectives • ID Management • Network Management • Cloud IaaS, PaaS, SaaS • Enterprise System Management • Innovation & Emerging Tech • Service Catalog, Pipeline, SLAs and Chargeback • Platform and Services Strategy • Business Intelligence, AI, Data Analytics and Reporting • Unified Communications • Mobile Development • Assistive technologies
CPO Principles • Run CPO like a business • Leverage services, COTS, and products to the best extent possible before “custom coding” • Be an honest, competitive broker for HHS • Enable the business through products and services • Listen to our customers
CPO Core Service Offerings Core Services • o Requirements Analysis and Solutions Identification o Provisioning of Core Platforms across the enterprise o Development of Enterprise Applications o Application Configuration and Integration o Vendor Management and Brokerage Collaboration Services • o Collaboration Tools and Technologies o Production Reporting o Business Intelligence Dashboard/Query o Workflow o Data Management o Predictive Analytics Agile Solutions • o Automation of Mission-Specific Systems o E-services and Cloud Computing Customer Services • o Stakeholder Mission Alignment and Support o Innovation & Continuous Improvement o Performance Monitoring and Metrics
CPO… • Generating IMPACT Across HHS OpDivs
Office of the CPO Mission Statement CPO stands READY to take ACTION on any project, service, or IT need that will generate positive IMPACT for HHS and HHS OpDivs READY. ACTION.
Re- Imagine HHS’ Enterprise Digital Transformation The Office Of The CPO Envisions An Organization Built Around These Areas Software • Engineering Mission Alignment, Not IT Centralized Business • Collaborative Self Service ❑ Functions Social Inclusion ❑ Vendor Management • Increased Service Quality ❑ Brokerage Model • Focus on IMPACT Shared Services • 360 Degree View of Case and Client ❑ Special Initiatives • Modern Mobile Tools ❑ Adapt Quickly to changing needs ❑ Carrots and Sticks Reduce Manual Work ❑ Better Understand Costs and Delays ❑ Target Services More Accurately ❑ READY. ACTION.
Software Engineering o Build a DevOps pipeline o Develop a change management process o Develop SOPs to govern reporting and PM work o Develop a comprehensive Portfolio of Projects o Stabilize/structure OEAD o Define competencies/areas of expertise o Rationalize portfolio o Determine grow, maintain, or stop
Centralized Business Functions Centralize Functions Common Across The OpDivs − Cloud Brokerage − Contract Management − Vendor Management − Enterprise Applications − Shared Services Management − Service Catalog Management − License Management − Strategic Partnerships Enterprise Focus. Economies of Scale. Industry Best Practices.
Shared Service Categories This Is The Foundation For The CPO Shared Service Catalog (CPO SSC) Product Development ( Micro- • IHS IH Services ) ACF ACF CDC CDC Enterprise Application • Development Data and Analytics Brokerage • Enterprise Management • FDA High Performance Computing • (HPC) IaaS, PaaS, and SaaS Offerings • Identify existing services • Develop a HHS Service Catalog • NIH IH Rationalize the Opdiv Service • Catalogs CM CMS Identify new services platforms • Mobile app services • HPC • Data Integration and Analysis Self- • Service Transformative Service Offerings. Defined SLAs. Clear Pricing. Expert Support.
Special Initiatives Focused on IMPACT Aligned To Mission And Strategy Special Projects: o EHRP o EHCM o Network o Sandbox o GET with IT IMPACT Focused: ✓ BIG Financial Savings ✓ Modernization Kick-Starter ✓ ✓ ✓ Mission and Strategy. Cutting Edge Tech. Smart Use of Cloud.
Questions
Appendix A – CPO Organization Chief Product Officer Todd Simpson (Acting) 2210/ES00 Deputy CPO Jason Boyd 2210/15 Platform Management Product Identification & Product Development Product & Service Definition Vendor Management Business Operations #326, Jack Stoute, #333, Keith Tucker, 2210/15 #7, Lead, Vacant, Pipeline #10, Vacant, 343/15 [#157, ENMOD Program Manager #314, Matthew Shallbetter, 2210/15 2210/15 Cocco (Acting Lead), #50, J. Walters, 2210/15 2210/15 2210/14] (See OIS for matrix #306, Marc Rupinta, Web & Micro Services reporting to ENMOD PM) #322, Greg Smith, 2210/13 #166, Anjum Dahya, 2210/13 #273, Peter Novick, #342, Drew Waggoner, Enterprise Applications & #209, Ricky Haynes, 2210/14 2210/14 EHCM 2210/14 #362, Xi Steven Zhou, Systems Integration 2210/14 #321, Angela Smith, #5, Lead, Vacant, 2210/14 #115, Perryn Ashmore, #3, Vacant (Cloud 1412/13 #200, Traci Green, 2210/14 2210/15 Sandbox), 2210/11 2210/14 #194, Ignatius Gomes, #249, Lowell Matthews, #178, Sandy Fedorko, #4, Vacant (Innovation & 2210/12 #237, Nathan Knight, #8, Mark Naggar, 2210/13 2210/14 2210/13 Emerging Solutions), 2210/14 #9, Vacant, 2210/12 #358, Ed Wu, 2210/13 #175, Hubert Ellerbe, #329, John Taylor, 2210/12 2210/14 #354, Mark McKinney, #275, Michael Ocasio, 343/14 2210/12 2299/7 #135, Joyce B-Sanders, #6, Vacant, 2210/12 2210/13 #242, Dion Lawrence, Collaboration & Business 343/12 System Testing & Transition Mgmt #168, Alesia Davis, 2210/14 #107, LCDR M. Amoh, PHS #110, Coletta Anthony, #141, D. Caruano, 301/13 2299/05 #287, Gerard Piller, 303/7 #176, Tracy Ellerbe, #300, Stefanie Roberts, 201/12 301/11 #222, Tamika Jenkins, 301/11 Reporting & Analytics #361, Darleen Young, 2210/14 #136, M. Broadaway, 2210/13 #146, Peter Chen, 2210/13 #203, Lloyd Hamilton, 2210/13 #336, Judy Vann, 2210/13
Appendix B – The Pipeline
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