COVI OVID-19 19 Kee eeping ping ou our pe r people, ople, co comm mmun unities, ities, an and bus d busin inesses esses sa safe fe an and r d res esilien ilient
Wha What w t we ar e are e doi doing to ng to supp uppor ort t ou our peop r people le and bu and busin ines ess par partn tner ers? 1. New Work Protocols The Work From Home framework Presence in Offices CD SOP SC SOP 2. Incidence Management Committee – The Nerve Centre 3. Communication & Support
Ne New w Wor ork Pr k Protocols otocols Work ork fr from om Ho Home me Pr Presen esence ce in in Of Offic fice e CD CD SO SOP P SC SC SO SOP
New New W Wor ork Pr k Proto otoco cols ls – Wor ork fr k from om Ho Home me
Ho Holist listic ic Fra Framewor mework k - Eq Equipping uipping 60 600+ 0+ pe people ople to to wo work rk fr from m ho home me Technology Daily Readiness Cadence Rules of WFH Well Being, Employee Effectiveness & Medical Engagement Support 24/7
T ec echn hnolog ology y Re Readiness diness Update contact details 100% Laptop needs met & Dongle Intranet Portal to in Workday so that Unilever can availability frequently visit & get reach teams in case of an Microsoft T eams for agile updates on the meetings emergency coronavirus hub Help desk 24/7 for chat desk & remote support Microsoft T eams Site for queries
Daily Da ily Ca Cadence dence : Ma : Making ing It t Work ork Check Ins: Proposed format Princi inciples ples for all all Line ine Leader aders: : MUST Dos: ‘60 mins of connectedness’ 30 min to ‘Listen in’ from team & 30 mins to feed back • 1. Have a visual check in (cameras Must close the loop – Daily whatsapp with Unit heads, weekly updates to employees • on) 2. Dial in, even if there is nothing on your agenda Format MC (N) check LT (N-1) LT teams (N- 1. Share In: Update on Business / in check in 2) check in Team: Leader to feedback on what’s been happening (5 mins) (1030 – 1100) (1000 – 1030) (930 – 1000) 2. Check in: Quick check on Physical wellness for team / Team’s team (10 mins) LTs to ‘Listen in’ CE to ‘Listen in’ MC to ‘Listen in’ 3. Listen in: Go around to listen in from teams from MC From functional LTs to mood from team’s team, team (10 mins) Training support for individual employees and line managers on effective WFH Always on employee engagement plan to stay connected Workforce support – Hotline, SMS
Ru Rules les of f Working orking fr from om Ho Home me Virtua tually lly me meet t mo more Humor Hu mor helps No meetings in Prioritize work, ofte ten, shorter, in lunch hour Be crea eati tive, small teams, keep moving and cam amera ra on n is fo forwar ward, and a must! stick together! Stay fi fit t an and d he heal althy thy: Trust your team Why not start a Wash your hands Use this & competition Get enough sleep opportunity Allow Flexibility for most creative Exercise to create a home office? spirit of toge to gether therness ness
KNORR HOME STATION VIRTUAL ANTAKSHARI HEALTHY RECIPIES GUESS WHO FUNCTIONS TO COMPETE VIDEOS ON TEAMS UPLOAD BABY PICTURES WITH VIRTUAL HIGH 5 e.g. KAROKE CLUB A FUNCTIONAL HINT PEER TO PEER RECOGNITION Finance vs Supply Chain LIVE DEMO’s BY UFS CHEFS & TEAMS DUMB CHARADES WL3’s to LEAD CORNETTO POP Rock – INSTA LIVE GUIDED THANK YOU SONG ALI SETHI TO PERFORM FOR MEDITATION FOR FIELD AND FACTORIES A DAY AT HOME WITH THE MC PICTIONARY OUR EMPLOYEES & WITH SINGING BOWLS TO BE MADE VIRAL VIA 15 Q’s WITH THE MC GUESS MOVIES, PEOPLE ETC CONSUMERS 20K per session TEAMS, WHATSAPP FUNCTIONS TO COMPETE DAILY Q’s GESTURE CHALLENGE BEST WORK STATION LEADERSHIP TO UPLOAD E – TOURNAMENTS CUTEST PET THEIR VIDEOS & CHALLENGE MINDFULNESS VIA HOUSE PARTY app JAMMING SESSION SELFIE WITH FAV PERSON EVERYONE SESSIONS CHESS/ TABOO/ FIFA etc MANSOOR & OTHERS TO LEAD AGILE LIFE FEELS MEME With Asma Mustafa FUNCTIONS TO COMPETE WEEKL KLY Y ZUMBA BA WITH H TAYYAB ABA KAMAL L – EVERY ERY TUES & THU HUR YOGA GA WITH H FATHEM HEMA/ A/ ASMA/ A/ HA HAMZA A – EVERY RY WEDNESD DNESDAY
Well ellbeing being Re Resour sources ces For or th those ose of y f you u wo working rking fr from om ho home me Emp mploy loyee e Assi ssist stance ance Pr Programme ogramme 24/7 24/7 A how-to guide with tips and best Feeling overwhelmed or are finding it practices is currently being produced by challenging to cope, visit the Wellbeing lbeing the medical team Hub Hub and click on the Local Wellbeing tab to find resources available to you.
Agil Ag ile e Le Learn arning ing Pl Plan an Emp mployee loyee le led v d vir irtu tual al tr trai aini ning ng Weekly learning manual being shared Cer erti tifi ficati ations ons on on th the Pr e Prio iori rity ty skil ills ls ses essions sions based on cor ore e bu busi sine ness ss ski kill lls & Outlined globally – tailor made plans to futu fu ture-fi fit t skil ills ls be crafted for nominated employees Creativity & Design for problem- NRM Channel solving Agile Data Thriving in This Week’s Skill Plan Delivery Analytics Change Creativity & Collaboration & Creativity & Safety for Innovation decision-making Data Analytics Critical- Make & Non- Thinking Make Plan an for or the he ne next xt wee eek Prior ority y Skills s Com oming ng up up Nex ext Wee eek
Pr Presenc esence in Hea e in Head Office d Office Nu Numb mber ers Workplace orkplace Re Readi diness ness He Health alth & Saf Safety ety
Workplace orkplace Re Readi diness ness Of Of Of Offic fices es fo for r Es Essential ential Ser Servi vices ces Desk sk base ased d emplo mployee yees who will ll neces cessa sari rily ly need d to physica ysicall lly y work rk from om an office ce to suppor port busines iness contin tinuit uity. Faci acili liti ties es People ople map apping ing Only approved people permitted into Company letters given to all for ease opposite law enforcement bodies • • premises Limited food menu options (1-2) . Teams are encouraged to bring food from home • Daily data capture & tracking • Commute to work in personal cars – no public transport. Pick up drop arranged by WPS if • required Support staff – as per minimum requirement • Strictly no visitors allowed • Workplace allocation • Safety Saf ety & He Health alth protocol ocol Emergenc Em ency y prepar arednes edness Limited entrance/exit points. Fixed office • Daily Emergency Exit & Assembly point • timings announcement on floor occupied Thermal screening at entrances • OHC operational at site • Disinfecting protocol for all areas occupied • Ambulance facility available • by employees
Ne New w Wor ork Pr k Protocols otocols – CD SOP CD SOP
COV OVID ID He Helpl lpline ine We have established a 24-hour COVID helpline (with NAYA JEEVAN) for our Distributor Sales Force, which helps our field teams: - Provide timely information and medical advice - Liaise for COVID Test protocols - Create factual awareness amongst our DSR community This serves as a nerve center to monitor situation on ground 15 15
Ti Tier ered ed Pr Prot otoc ocols ols Distributor/Concessionaire’s premises Daily check for flu symptoms of all employees Stop use of biometric devices [maintain manual logs] Install sanitizer dispensers [check availability 2x daily] Provided Mask, Hand sanitizers, Thermal Guns to all Locations for everyone to use Protocol established for visitor movement 16 16
Ti Tier ered ed Pr Prot otoc ocols ols Ma Mark rketp tplace lace Practice social distancing with retailers/key accounts [no handshakes, minimum 1 meter distance] Minimize eating from busy food stalls/dhaabas [bring food from home] Travel to market in small numbers Post cash handling use hand sanitiser Moved all Field force to Roster bases duties ( no more than 50% DSR and 1 AM or TM to be at distribution in a single day) Using Tele Sales wherever possible Daily tracker established for all Suspected cases found at our Distributions and extended it to their families too If you can’t maintain social distancing norms, don’t perform the task 17 17
Ne New w Wor ork Pr k Protocols otocols – SC SO SC SOP
Su Supply pply Ch Chain ain - Op Operating erating Pr Proto otocol col (F (Factor actories, ies, Dis Distributi tribution on Ce Centr ntres) es) Ti Tiered ed Protocol tocol for Sa Safety ety 3 & 4 Tiered protocols for sites Incident management teams developed at all sites Daily tracker for status update for employees on health status No public transport by providing company owned transportation and disinfection of all vehicles Ensuring protective gears (e.g. masks and gloves) for everyone Social distancing at entrance, changing rooms, shop floors by defining zones and marks Daily screening and sanitation of all employees and contractors entering in the factory (thermal check, symptoms, contact with cases and travel history) Restricted access to individual with symptoms
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