Information Classification: CONTROLLED Cornwall Park Home Residents’ Event 1 st November 2019 St. Erme Community Centre
Information Classification: CONTROLLED Park Home Residents’ Survey 2019
Information Classification: CONTROLLED Responses Number of responses 541 Percentage of park homes responding 22% Method of response: • Online survey 17% • Paper survey 83%
Information Classification: CONTROLLED How well informed do you feel about the site rules and your responsibilities as a resident?
Information Classification: CONTROLLED Who would you approach for advice if you had a query or concern around any aspect of park home living?
Information Classification: CONTROLLED Is there a resident association on your park?
If your site hasn’t got a resident association, would you be interested Information Classification: CONTROLLED in finding out more about the benefits of having one and how to set one up?
Information Classification: CONTROLLED The Cornwall Park Home Forum used to organise meetings and events for residents. Did you use to attend these?
Information Classification: CONTROLLED The Cornwall Park Home Forum used to organise meetings and events. If you previously attended these, how beneficial did you find them?
Information Classification: CONTROLLED Cornwall Council and its partners want to improve its links with park home residents. What would be the best ways for us to do this?
Information Classification: CONTROLLED Do you have regular access to a computer or other device (i.e. tablet or smartphone) from which you can access the internet?
Information Classification: CONTROLLED If you would like to be kept informed about Park Home matters, please let us know by ticking one of the boxes below and giving us your name and either your email address or postal address
Information Classification: CONTROLLED What are the advantages of living on a park home site?
Information Classification: CONTROLLED “If a home is bought as part of downsizing, this can often release substantial funds which adds to disposable income and a better retirement living “A certain amount of standard” security personally, I haven’t ever heard of a park home being broken in to ” “Quiet , away from traffic and no light pollution”
Information Classification: CONTROLLED “Park homes are lovely, friends always ready to help and we have a monthly afternoon get together, everyone helps – so friendly” “Excellent Park Managers live on-site. When I go away for a couple of weeks, they keep an eye “Able to live on my home ” independently with no trouble from neighbours”
Information Classification: CONTROLLED What are the disadvantages of living on a park home site?
Information Classification: CONTROLLED You are not allowed to change the gas or Too many to electric supplier. mention When requesting a breakdown of gas, water and electric bills we don't receive a reply from the site owner . There are no other homes where you are required to pay 10% of the value if you decide to move or sell !! Not on this This is a big disadvantage site as it ties you to your site and is an unfair charge in today's world. The site owners make plenty from ground rent charges. !!! High Council Tax High Ground rent
Disadvantages Information Classification: CONTROLLED 100 90 80 70 60 50 40 30 20 10 0 10% sell on fee None Lack of Have to buy High &/or Poor site High cost - Pay Lots and Bad / Neighbour transport / electricity / increasing rent maintenace rent and Complicated / Unscrupulous disputes / ASB public gas from site / pitch fees council tax restrictive / / nuisance dogs transport links owner / keep changing (& cats) expensive without being surcharge informed
Information Classification: CONTROLLED Are there any matters relating to living in a park home that you feel you would like some more information on?
Information Classification: CONTROLLED “Why has the 10% commission rule been allowed to remain in force for so long? Wales reduced it to 5% years ago and site owners make plenty of profit out of their ever higher pitch fees and yet this totally unfair commission fee is still imposed on English Park Home owners.” “Who within the council “Are there criteria will assume responsibility which determine for Park Home Residents, the site owner to be as it appears somewhat a fit and proper unique compared to bricks person to own the and mortar ownership?" site?”
Information Classification: CONTROLLED Do you have any other comments about living on a park home site that you would like to share with us?
Information Classification: CONTROLLED Other comments - Positive 30 25 20 15 10 5 0 Tight knit / look out Perfect for us / Manager works hard / Secure / Safe / Stong Resident Assoc / Beautiful environment Given site rules by for each other / recommend it / Happy helpful / contactable Relaxed / Quiet / well informed / wildlife / well owner / manager companionship / Peaceful maintained community spirit
Information Classification: CONTROLLED Probably the It is just best thing we perfect for have done, feel me, peaceful safe and secure The main advantages are the tight knit community ,with a strong residents association there are This particular staff on site site has a very who are good reputation always and is well-kept helpful and and maintained friendly.
Information Classification: CONTROLLED Other comments - Negative 35 30 25 20 15 10 5 0 10% sell on fee Poor maintenace Too frightened to Expensive - High Unscrulpulous Poor transport Long time to get Dissapointed - Lack of control on of site including set up a resident Council Tax plus owners / links / no bus anything done / lack of support what happens / roads association - pitch fee / managers / do as stop lack of site from CC & others new rules harrassment and increasing fees they please / manager (Enforcement) introduced / bullying feared / don't abide to restrictive site apethy / no point licence / change rules owner won't rules listen
Information Classification: CONTROLLED If & when you sell your park home, the 10% they require Poor after sale is too much maintenance, and unjustified, it is damaged even higher than eclectic boxes stamp duty! poor drainage, dangerous trees With regards to My bill was setting up a increased by a residents association fraction under - too frightened as 30% earlier this harassment and year with no prior bullying feared warning and no real explanation
Information Classification: CONTROLLED Other comments - Negative 14 12 10 8 6 4 2 0 Site rules are clear but Council needs to visit Need help / grants for Don't buy a home Should be obligatory Housebound and Time for Council to some people don't sites more and see insulation / heating / without completing for sites to have cannot attend grasp the nettle not understand them / first hand home adaptions extensive searches on meeting place for meetings expect residents read them or ignore the owners residents (Forum) to do it them
Information Classification: CONTROLLED Unfortunately there are It would be good if a currently no grants council official could available for insulating visit park home sites and improving energy to see the situation efficiency if you live in at first hand a park home and are on a low income We have got site rules but very few abide by them Lack of action by the Housebound cannot council regarding attend meetings - blatant disregard of no email/Computer the rules, safety, Too old to help with planning and residents residents well being association - 95yrs by the owners
Information Classification: CONTROLLED For more information please visit: www.cornwall.gov.uk/parkhomes Further support is available at: – https://parkhomes.lease-advice.org/ – https://www.citizensadvice.org.uk/ – https://www.naphr.co.uk/ – https://www.iphas.co.uk/
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