Conversational Platform for WhatsApp Official Sendbee Reseller - PowerPoint PPT Presentation

Conversational Platform for WhatsApp Official Sendbee Reseller

The world's most popular messaging app is now open for YOUR BUSINESS Create a verified business profile on WhatsApp and connect with 2b+ users across the world.

WHAT WE DO WE HELP BUSINESSES EMPOWER THEIR WHATSAPP COMMUNICATION

Features CHAT API CHATBOT NOTIFIC User WhatsApp Messenger WhatsApp Business API Sendbee platform ATIONS ANALYTICS Integrations

FEATURE CUSTOMER SUPPORT

I’m Ana , a customer. I want to check shipping status of my order .

I’ve messaged a business via my prefered messaging app Shopily This chat is with the official business account of Shopily. Tap for more info. Hello, I’d like to check shipping status of my order. 5:20 PM My order number is 122adnbfhf2234 5:20 PM

I’m Mark , a customer service agent . I address client queries that come from WhatsApp.

I just need a browser to log in and get started. Email Password LOGIN

I get a notification when I receive a new message. Open Chats Ana Unassigned Done +1 2345 123 Ana 21 Mar Hello, I’d like to check shipping status of my Details Hello, I’d like to check... order. Location United states Tags Lead New New message on Sendbee Send a message...

At the end of conversation, I can mark chat as done . This helps other team members follow up. Done Open Chats Done Ana Unassigned +1 2345 123 Ana 21 Mar Hello, I’d like to check shipping status of my Details Hello, I’d like to check... order. Location United states My order number is 122adnbfhf2234 Tags Lead New Hi Ana, thanks for getting in touch Your order was shipped on April 1, 2019 Awesome, thanks! Send a message...

Quick replies Assignments Speed up response Assign chats to team members so time with message templates. no message gets dropped. Folders Tags Categorize conversations by folders Tag WhatsApp contacts with keywords and stay organized. so you can easily sort them later.

Integrations Connect Zendesk or Slack and manage WhatsApp conversations from there. Coming soon

FEATURE AUTOMATED RESPONSES

I’m Luke , a Facebook user. I’d like to learn more about the offer I discovered on Facebook .

I’ve discovered a Click-to-WhatsApp ad on Facebook. I can learn more about the offer via WhatsApp. Handy Cleaning Sponsored Get a 30% discount for your first home cleaning. Send Message

I started a WhatsApp conversation by sending pregenerated keyword. Handy Cleaning This chat is with the official business account of Handy Cleaning. Tap for more info. Offer 5:20 PM

I’m Bee , a chatbot . I automate WhatsApp conversations.

You can set me up in Automation page of the web application. Default reply Customer message Away reply Hello {{name}}, thanks Add new keyword for getting in touch! Add reply here

To activate me simply create a keyword and set up messages that will be triggered. Away reply Default reply Offer Away reply Offer Hello {{name}}, thank Offer you for getting in touch. Please answer the following questions in Add new keyword order to collect the Add new keywor coupon. In which city are you based? Customer response Add reply here

Agents can monitor all my conversations and take over to close a sale . Luke last seen today at 13:25 Messages to this chat and calls are now secured with end-to-end encryption. Tap for more info. Offer 5:18 PM Hey Luke, thank you for getting in touch. Please answer the following questions in order to collect the coupon. 5:20 PM In which city are you based? 5:20 PM

Visual builder Human takeover Create a chatbot using our visual chatbot Shift conversations between customers builder. No programming required. and agents without hassle. Keyword based Media WhatsApp UI don’t support buttons. Add pictures, videos and files in your Use keywords as flow triggers. chatbot flows.

FEATURE NOTIFICATIONS

I’m Lisa , a customer . I’d like to receive order updates via WhatsApp, my prefered messaging app.

I’ve purchased a product from my favourite web shop. Buy now

I’ve selected WhatsApp as a prefered way to receive order updates . Info Lisa Parker lisa@email.com +123 456 789 Receive notification via WhatsApp Pay

I’m David , a developer. I build awesome tech solutions .

I can use Sendbee API to implement WhatsApp notifications into our web shop. API Keys Created Name Token 6Fw234mlz0rF22UQXGaYOV6xuz Publishable key January 7, 2019 Reveal live key token January 7, 2019 Secret key

For implementation I can use pre-made opt-in tools to subscribe customers for notifications. Signup form Form url https://sendbee.io/form12.com Copy Shopily Name Full name Phone number +1 234 567 Receive notification via WhatsApp Submit

In dashboard I can track and segment subscribers, and manage their consents. Marketing list 340 subscribers Phone number Name Subscribed on Action +1 234 567 Lisa January 3, 2019

Signup forms Checkbox plugin Use pre-made signup forms to Embed a checkbox in forms on your website enable users opt-in for notifications. to enable users opt-in for notifications. REST API Message templates Use our simple REST API to Manage WhatsApp template messages and implement WhatsApp notifcations. submissions directly from Sendbee.

Integrations Connect Shopify or Magento and start sending WhatsApp notifications in an automated way. Coming soon

Conversational Platform for WhatsApp Official Sendbee Reseller