CONNECTING PEOPLE GLOBALLY THROUGH TELECOMMUNICATIONS GROUP OF GOLD - PDF document

CANADA’S LEADING PREPAID LONG DISTANCE SERVICES PROVIDER CONNECTING PEOPLE GLOBALLY THROUGH TELECOMMUNICATIONS

GROUP OF GOLD LINE WE UNDERSTAND OUR CUSTOMERS’ NEED TO COMMUNICATE. COMMUNICATION IS HUMAN NATURE WE AIM TO MAKE A DIFFERENCE IN THE MARKET & DEFINE THE FUTURE WITH OUR INNOVATIVE SOLUTIONS OUR MARKET LEADING CREATIVITY HAS LED OUR BUSINESS TO WORLD-WIDE GROWTH

GOLD LINE - Philosophy Constantly provide new and innovative services to respond to fast changing consumers’ demands Maintain a consistent combination of High quality communications Low cost products Outstanding Customer Service Provide user-friendly and easily accessible services Established in 1993, Gold Line presently employs over 250 individuals The Group of Gold Line is comprised of four divisions that cooperatively compliment each other The largest provider of prepaid long distance calling cards in Canada, serving 70% of the market Currently providing over one billion minutes of long distance calling per month The only company of its kind in North America that retains complete ownership and control of all aspects of its business Over 100,000 points of sale across North America

GOLD LINE - Philosophy 1993 Gold Line established after extensive research of the North American tele communications market revealed a need for alternatives to incumbents carriers 1994 Gold Line signs agreement with MTC as a master affiliate to resell “call-back” telephony services worldwid Gold Line establishes sub-agents inEurope and South America 1997 Gold Line acquires first telephony switch to enable the sale of prepaid calling cards Establishes 3500 square foot offices and becomes a facilities based reseller 1999 Gold Line accumulates 7 Voice Ware and 2 Excel telephony switches Gold Line moves operations to a 40,000 square foot facility in Richmond Hill, Ontario 2000 Gold Line purchases a Siemens EWSD Carrier Class Switch 2004 North America’s leading provider of prepaid long distance services 2005 Group of Gold Line purchased and installed Sonus Class 4/5 NGN IPSwitch.Group of Gold Line purchased and installed Pactolus IP prepaidand postpaid billing system Group of Gold Line purchased and installedVoice over Broadband (VOBB) Class 5 switch 2006 Group of Gold Line signs a contract with Canada’s second largest cablecompany, SHAW Cable and TV Cable (Ecuador’s second largest cablecompany) to provide worldwide long distance services through Gold Line’s Voice Over IP network 2007 Group of Gold Line signs a contract with second largest cable company in Ontario “Cogeco Cable” to provid long distance services through GoldLine’s VOIP network

NATIONAL ACCOUNT PARTNERS Group of Gold Line’s sales and marketing initiatives, coupled with our impressive distribution model, have set the standard for product recognition and awareness in the prepaid card industry. With over 100,000 points of sale across North America, many including national chain organizations, Gold Line products are always readily available to their loyal customers.

Leasex Leasex Leasex Leasex TM TM Telemanagement

GROUP OF GOLD LINE Engineering, research and development division Cisco-powered data centre and Siemens EWSD carrier-class switches 60,000 ports, capacity to terminate a billion minutes per month Over 1,000 dedicated T1s to major Canadian and international destinations Originate calls from over 60 countries Direct and international private lines to more than 20 countries Least-cost routing through 60 major international carriers Toll free access service from more than 30 countries We are now connected to an exchange company that allows us to buy and sell to over 360 different telecom carriers around the globe. We can instantly increase our traffic to certain des- tinations by simply posting our buy or sell rates and getting offers from any one of the 360 carri- ers. Traffic can be picked up and or sent within a 4 hour maximum time frame. This gives us a direct opportunity to quickly exchange traffic! We have recently created a new report that allows us to be notified (via email/text messaging) of any anomolies in our voice traffic patterns. The report sends us any destinations whose qual- ity measurements go below our minimum threshold parameters. Therefore, if our route to any given destination goes below our minimum allowed ASR (answer seizure ratio) or ALOC (avg length of call), we will be notified of this dip in quality and will close the problem route. This helps maintain a high quality of service. Our new purchase of IP switching has also allowed us far more flexibility to connect to many more world wide carriers. Also, with the possibility of having direct connections to these carri- ers, latency will decrease and quality will increase on our lines. Furthermore, with the new tech- nology on the IP switch, connectivity will be simpler, faster and more efficient!

GROUP OF GOLD LINE Some of Gold Line International Carriers: Alaska Telecom PLDT Allstream Primus UK Arbinet Qwest Bell RussTel CallTrade Sprint/Rogers Centennial SwissFone China Motion TDC Danisat Teleglobe DialMEx Telus Fibrenet Tricom Golden Telecom T-Systems/Deutsche Telecom IBasis UUNet MCI USA Malaysia Telecom Viniculum NetSun Zig Zag New Zealand Telecom

GROUP OF GOLD LINE Headquarters TM TM Telemanagement GOLD LINE TELEMANAGEMENT INC. North America’s largest prepaid long distance service provider Terminates over one billion long distance minutes/month worldwide Full sales and marketing divisions including over 250 employees and a worldwide network of value added resellers Over 100 Gold Line and private label brands are distributed to over 100,000 points of sale worldwide Western Canada Office

GROUP OF GOLD LINE - Minutes Annual Minutes 1,250,000,000 1,000,000,000 Minutes 750,000,000 500,000,000 250,000,000 100,000,000 10,000,000 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 Year

GROUP OF GOLD LINE TELERESOLVE INC. Serves the group’s call centre requirement with 7 days x 24 hour service in 9 languages 120 integrated work stations equipped with individual process management systems Multi lingual CSRs provide support in: English, French, Spanish, Korean, Mandarin, Cantonese, Urdu, Farsi, Greek, Vietnamese, Italian, Arabic, Russian and Turkish Customized call answering to meet all client requirements 80% of calls are answered within 60 seconds With the recent migration of our customer care service to the voice over IP network, we are now capable of providing services internationally in any required language.

GROUP OF GOLD LINE CARD EXPRESS PRINTING INC. In house design studio Pre-press facilitation Heidelberg Speedmaster SM74 40” press High speed laminating machinery operating at 3000 sheets per hour High speed UV coating Fully automated die-cutting press, finishes cards at 18000 per hour Fully automated self diagnosing stamping machines apply PINS and scratch panels at a rate of 35000 per hour MAGMASTER magnetic stripe hot foil stamp applicator PROFOLD magnetic stripe reader, writer, encoder and printer Complete Web-to-Print solutions now enable our customers to design online, order & receive print material worldwide through recently launched www.GLprint.com.

GL Products

GOLD LINE PRODUCTS - GLWiz

GOLD LINE PRODUCTS - GLNumber

GOLD LINE PRODUCTS - GLMobility

GOLD LINE PRODUCTS - GLPrint

GOLD LINE PRODUCTS - GLPhone

GOLD LINE PRODUCTS - GLPrepaid

GOLD LINE PRODUCTS - Rechargeable Long Distance Service Dcall / iDcaller Dial around service with international origination Easy access – only two-stage dial Connect up to 8 lines - cellular, home, office etc (=>active lines) Used from anywhere in the world with a worldwide PIN# On-line detailed monthly billing Recharge by phone, online, or automatically if pre-approved Bonus when referring a new customer No expiry date, fully refundable

GOLD LINE PRODUCTS - Promotional card An effective and powerful branding tool, helping boost salesand brand recognition Increase repeat business by expressing appreciation towardcurrent or prospective consumer Can be “tailored” made to suit all particular needs The Erb Group of Companies • New Hamburg • Baden • Barrie • Elverson • Montréal • North Bay ENABLING YOUR SUCCESS • Ottawa • Toronto • Thunder Bay • Trenton • Winnipeg WITH ALLSTREAM WHOLESALE WITH ALLSTREAM WHOLESALE www.erbgroup.com 1-800-665-2653 20 Minutes Free Long Distance - 20 Minutes Free Long Distance - with our compliments! with our compliments! Canada/U.S.A. See other side for details. Pre pa id Phone Ca rd $ 10

GOLD LINE PRODUCTS - Private Label Western Union Gold Card to enjoy savings and rewards today One Card Does It All: It’s a Rewards Card! long distance Phone Time AND Reward Points It’s a Prepaid Phone Card! purchase long distance minutes at special low rates---and pay no Western Union service fee It’s a Convenience Card! special Fast Form saves time at the counter One Card to earn Phone Time and Reward Points on every qualifying transaction! Western Union Rechargeable Prepaid Long Distance Phone Cards

ADVERTISING SUPPORT Gold Line products are advertised in local and national media:

ADVERTISING SUPPORT